Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Boone, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,191 reviews
5 stars
671
4 stars
290
3 stars
95
2 stars
33
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are criticized for being unhelpful or rude.
Staffing Issues
Many reviews mention the store being understaffed, leading to long wait times for assistance and checkout.
Product Availability
Customers frequently report issues with product availability and discrepancies between online inventory and in-store stock.
Delivery Problems
Numerous complaints highlight poor delivery experiences, including delays, incorrect items, and unprofessional delivery staff.
Store Cleanliness
The store is generally noted as clean and well-organized, contributing positively to the shopping experience.
- BDBrandon DillardNov 4, 20254.0Pretty good store
- DDDeborahOct 22, 20252.0This store does not have help available for ANYTHING you need, whether it's assistance with simply locating merchandise, help in a specific department, help with a heavy pickup item that is not ready 4-1/2 hrs. later, or a cashier to check you out! I only moved here a year ago, and I am so over this store already, especially given the inflated prices.
- CJCrystal JonesOct 11, 20254.0No one place for all your household items
- PMP MOct 7, 20251.0Is there a limit to how many times I can type the words hate it? Delivery is ridiculous. Nobody in the store seems to know anything about hardware or building supplies, that is, if you can find someone at all. Very understaffed. I finally just cut up my Lowe's card and will never go back again
- GMGabriel McCurdyOct 5, 20251.0customer service severely lacking
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Boone, NC?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking materials, grills, lumber, gardening equipment, bathroom storage and more at Lowe's Home Improvement in Boone, NC.
What brands are available at Lowe’s Home Improvement?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Kohler, Kobalt, Maytag, and many more.
What are the store hours for Lowe’s Home Improvement in Boone?
Lowe's in Boone is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 9:00 AM to 7:00 PM. Holiday hours vary, with some days closed like November 27, 2025, and December 25, 2025.
Does Lowe’s Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order placed at Lowe’s?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are provided if there are changes to your order status.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History. In-store returns require proof of purchase at the customer service desk.
Are there services available to help with installation after buying products at Lowe's?
Yes, Lowe’s offers a variety of installation services including appliances, flooring, blinds, cabinets, countertops, decks, doors, HVAC, lighting, and more.
What are some nearby places I can visit when shopping at Lowe's in Boone?
Nearby places include Chipotle Mexican Grill for a quick meal, Holiday Inn Express Boone if you need accommodation, and Daniel Boone Native Gardens if you'd like to enjoy a beautiful garden before or after your visit to Lowe's.
Are there convenient services near Lowe's for key or locksmith needs?
Yes, minuteKEY and Minute Key locksmith services are located close to Lowe’s, providing convenient options if you need key duplication or locksmith assistance while shopping for home improvement.
What health and wellness options are available near Lowe's in Boone?
Near Lowe’s, you can find several health and wellness centers such as High Country Community Health Dentistry, Whispering Waters Wellness acupuncture center, and The Rehabilitation Center Physical Therapy - Boone for your medical and rehabilitation needs.