As the trusted home improvement store near you, Lowe’s in Belmont, NC offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Mixed reviews on customer service, with some praising helpful employees while others reported rude or unhelpful staff.
Delivery Issues
Numerous complaints about delivery problems, including items delivered incorrectly or not at all.
Product Availability
Customers generally found the store well-stocked and able to meet their needs, though some noted specific items were unavailable.
Management Concerns
Several reviews indicated dissatisfaction with management and operational changes, leading to a decline in service quality.
AA
Ash Adams
3 days ago
1.0
This location is the worst Lowe’s I have dealt it. Tasha at the customer service desk should be ashamed of her behavior. She is incredibly rude and tried to say she was the store manager multiple times. She escalated a situation so high lowes should be embarrassed to have her employed there. She argues and argues until the actual store manger was able to resolve the issue. I don’t know what this store specifics issue is but they are so uneducated about any and all store policies lowes has. Coorperate has had to get involved multiple times to explain how to do there job properly. I even had one of the males- don’t know his name, argue with coorperate on the phone about a return. It was crazy to witness coorperate telling them to return an item and the store employee arguing he didn’t want to. Like come on. This store is a joke. The only good thing I’ll mention is the paint guy is friendly. I avoid this place now like the plague
RR
RENMAN
4 days ago
1.0
Okay the reason for the one star, I have a teenage daughter that's autistic and nonverbal. But she loves going to the hardware store with me and learning about different things. The other day we were in the store and there was a very large dog that terrified her but the dog wasn't doing anything wrong but she's really scared of animals. What she does is she starts to cry and then she will run like crazy to get away from the dog but that usually entices a dog to run after her.
So I have to cover her with my entire body against a shelf while the person with the dog enjoys himself shopping and browsing and looking at things while my daughter is having a tremendous breakdown hysterically crying semi yelling it sounds like yelling it's hard to understand her but I have to cover her with my body and I'm holding on to one of those orange beams from the shelf so I can get some leverage because she's a strong girl. The person with the dog didn't even care just had no compassion for what my daughter was going through! So now because of that she will never go with me again to the hardware store! I used to love to have that connection with her and to try to teach her things about our house. I'm putting on an extension of a screened in porch on the back of our house and she's really interested in it so I'm explaining to her what we're doing.
And then I tell her we have to go back to the hardware store go to Lowe's and we have to get this type of wood and these ankle irons that will support the frame that we're building. No I'm not sure if she really understands everything I'm saying but sometimes you really does surprise me.
And then I would take a picture of what we're going to be doing at the house and then when I go to the store I load up the picture and then I'd show her the wood what we're doing with the wood and how we would have to cut it and where the ankle iron would go and what nails we need or screws and she would say... "I get screws dad?" And I would say yes! But I'll show you which ones to get. So this is how a normal day at Lowe's would be for us and it was fantastic! But now because she was terrified of that one big dog I can no longer take with me.
And why do we have to have our animals in the store with other people. Yesterday I was in the store by myself and there was a midsize dog next to me I didn't mind it wasn't bothering me but I was by myself. But the dog decided to pee on the display case in the middle of the aisle just looked at his leg up and peed all over it! That was disgusting! And the owner didn't care just went on about his business.
I tried to complain to the manager about the incident with my daughter. It took forever to get the manager up to the front desk where I was and when he did show up he was talking to one of the employees I guess wanting to know what's going on and I really didn't explain anything to the employees I just said I would like to speak to your store manager please.
Well then he just hung around with them for a little while and I leaned over and I said are you the store manager and then he finally said yes and I said can I have a word with you please. And when I explained it to him he says there's nothing I can do about it that's all corporate. I told them look at my daughter look at her she's crying her eyes out she is so upset she is so scared all she wants to do now is go home! And he said to me there's nothing I can do about it! I said what can you do me one favor please the next time you have a meeting with the higher-ups or corporate can you explain to them how this one customer and his autistic daughter who is nonverbal had the worst experience in their store because they allow dogs in there! Hardware store is no place for an animal it's even difficult with having children in there it's dangerous you know because they're so curious. It's just not a place to bring your pet.
DG
Dan Grichanichenko
Jan 5, 2026
5.0
Always excellent customer service here and great and plentiful selections for all my home project needs! One of my go to spots for anything home improvement!
JM
Jefferson Morales
Jan 1, 2026
3.0
This Lowe’s had everything I needed except their cutting blade was down and I could get help getting some wood cut.
RD
Renee Davis
Dec 30, 2025
1.0
12/27/2025 went in purchased a grill, paid cash/pickup scheduled for 12/30/2025. Called the store and was told we got a refund when we didn't and I told her I was coming in to speak with a manager, she got my number and had Issah call me. He said they sold a grill not in stock so they canceled the order and issued a Lowes card that would be mailed at some point and he didn't know when. Then he said there is a grill in stock hid in the back and once I get my card I can come in and repurchase . Why would they sell a grill not in stock, cancel the order and have the grill???? Why did they send a card when I paid cash with no contact to me? Update: called Lowes customer service and there are 3 grill in stock and my order was canceled after I paid and left the store.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Belmont, NC?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hand tools, lighting, lumber, paint, patio furniture, plumbing, storage, tools, and more.
What are the store hours for Lowe's Home Improvement in Belmont, NC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and some holidays the store is closed.
Does Lowe's in Belmont offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
Which brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kohler, Weber, and many more.
How can I return or exchange items at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your order history, and in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Belmont?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's offer installation services for products purchased?
Yes, Lowe's provides a variety of installation services including appliances, flooring, cabinetry, doors, windows, HVAC, roofing, and more.
What nearby places can I visit along with Lowe's in Belmont, NC?
Nearby you can find Walmart Belmont, a department store and supermarket; Minute Key locksmith services; and Subway, a fast food sandwich shop, which are convenient if you want to shop more or grab a meal before or after visiting Lowe's.
How can nearby locksmith services like Minute Key or KeyMe Locksmiths help me when visiting Lowe’s Belmont?
If you need key duplication or lock services while shopping for home improvement products, Minute Key and KeyMe Locksmiths nearby can provide quick and convenient locksmith solutions.
Are there any automotive services near Lowe's Belmont for vehicle maintenance?
Yes, Walmart Auto Care Centers and Valvoline Instant Oil Change are nearby for tire services, oil changes, and vehicle repair which might be convenient if you want to maintain your vehicle during your visit to Lowe's.