Brand Certified
Lowe's Home Improvement
4.1(915 reviews)
Certified by Lowe's Home Improvement • May 03, 2026
Business Details
2014 Tynecastle Highway, Banner Elk, NC
28604, United States
Certified by Lowe's Home Improvement • May 03, 2026
(828) 897-8700
Certified by Lowe's Home Improvement • May 03, 2026
https://www.lowes.com/store/NC-Banner-Elk/1834?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-res-_-1834-_-na-_-0-_-0
Certified by Lowe's Home Improvement • May 03, 2026
About
Certified by Lowe's Home Improvement • May 03, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Banner Elk, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 03, 2026
Hours
Certified by Lowe's Home Improvement • May 03, 2026
Monday6:00 AM - 9:00 PM
Tuesday6:00 AM - 9:00 PM
Wednesday6:00 AM - 9:00 PM
Thursday6:00 AM - 9:00 PM
Friday6:00 AM - 9:00 PM
Saturday6:00 AM - 9:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.1
915 reviews
5 stars
543
4 stars
179
3 stars
66
2 stars
34
1 star
93
- MMMichelle5 days ago2.0The people that work there are very nice, but it’s impossible to get anything done. I ordered some appliances which got delivered to the wrong city and then took me about five hours on the phone to get it fixed because I had used a 10% coupon and no one knew how to use that again and more recently. I ordered a $3000 door and every week they tell me it’ll be in and every week it does not come in and they recently told me it wouldn’t be in until July! What happened to May and June? When I called to complain, it turns out they do have my door, nobody there knows what’s going on. It’s pitiful.
- RBRick BoothApr 28, 20261.0Hands down, the worst Lowe's on the Planet! No one there to help. No one cares. No one to answer the most simple questions! Have been here numerous times because of the location and it is The Worst! Make the drive and go to Boone. This place sucks! If I could rate it a Zero, I would!
- JSJ SApr 23, 20261.0Unfortunately for the community this Lowe’s services, the employees know they have a monopoly in the area. We are in the home building process and I am not exaggerating when I say that at EVERY point we’ve been forced to deal with this Lowes, something has gone wrong. When we go into the store we stand for lengthy times waiting on help and their own employees just walk by and shrug and say “we can’t get anyone to work, sorry!” From having items delivered incorrectly to attempting to pick things up from the store it’s been painful. Management needs a tune up or sent out to pasture. The sad reality is that Lowe’s Corporate knows the community will still utilize this store since it is the only one in a reasonably drivable distance in the area so nothing will be done about this unprofessional and subpar example of one of their stores. Do better Lowe’s Banner Elk.
- MUMisty UptainApr 14, 20264.0Smaller store than usual but very good customer service 👌
- JWJames WintersApr 13, 20265.0Thanks Isaiah, he was very helpful he today. Seems like a change in the store. I like the new vibe.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified May 03, 2026Yext Knowledge Graph
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