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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Asheville, NC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,815 reviews
5 stars
905
4 stars
424
3 stars
178
2 stars
79
1 star
229
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness and lack of assistance from staff.
Product Availability
Customers expressed frustration with inaccurate inventory levels and issues with online orders not being fulfilled.
Employee Performance
While some employees received praise for their helpfulness, others were criticized for being untrained or unhelpful.
Installation Issues
Numerous complaints were made regarding third-party installation services and the handling of damaged products.
Store Management
Customers noted a decline in overall store management and organization, leading to negative shopping experiences.
- JFJames FrenchDec 27, 20251.0I recently purchased a full set of kitchen appliances from Lowe’s, and while the sales process was easy, the post-purchase service was the worst I have ever experienced. Coordination between Lowe’s and their third-party installer, Reliable Services, was nonexistent. I spent over eight hours on the phone being bounced between departments, placed on indefinite holds, and transferred to dead-end voicemails just to sync my delivery and installation dates. When the units finally arrived, the dishwasher was dented. Resolving this took another four hours of phone calls. The staff seems under-trained and overly reliant on saying "no" or "unfortunately" rather than finding solutions. While one "seasoned associate" eventually fixed the entire mess in 10 minutes, the previous 12 hours of frustration were unacceptable. I saved money on the deal, but the administrative tax on my time and sanity was not worth it. I will not be returning.
- MCMichelle ChandlerDec 11, 20255.0Had a pickup order of a truck toolbox. Simon was the employee that helped us. My husband told Simon that he couldn’t fit the toolbox in his truck bed long ways so he was gonna have to go ahead and install it. Simon went above and beyond for us and brought out a wrench for my husband to use to install the toolbox. Not only that, he took the packaging to throw away for us! It’s so rare these days to see employees anywhere that really care about what they are doing. Simon really seems to care about his job and his customers. He really made our day by taking the time and energy to help us out. Thank you to Simon!
- RGRodney GrindstaffDec 4, 20251.0I DO NOT APPRECIATE YOUR SELF CHECKOUTS I'M YOUR CUSTOMER NOT YOUR EMPLOYEE
- SSSamuel SchroederDec 1, 20251.0Anna Rose and Wendy were extremely unhelpful. They sold defective items and wouldn’t help resolve the situation. Very disappointing
- GPGyan Penrose-KafkaNov 22, 20254.0Una tienda Lowe's con todo el hardware, madera, materiales de construcción, etc. esperados que uno esperaría de una gran ferretería. Su selección de plantas al aire libre puede cambiar muy rápidamente. A Lowe's store with all the expected hardware, lumber, construction materials, etc. that you would expect from a big box hardware store. Their outdoor plant selection can change very quickly.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Asheville, NC?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage among others.
What are the operating hours of Lowe's Home Improvement in Asheville?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. There are special holiday hours and some days are closed such as Thanksgiving and Christmas Day.
Does Lowe's in Asheville offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services at their Asheville location.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will notify you of any status changes.
What payment options are accepted at Lowe's Home Improvement in Asheville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa at the Asheville store.
Are installation services available at Lowe's in Asheville?
Yes, Lowe's offers a variety of installation services including appliances installation, flooring installation, cabinetry, blinds, HVAC, and more.
Where is Lowe's Home Improvement located in Asheville, NC?
Lowe's is located at 95 Smokey Park Hwy, Asheville, NC 28806, United States.
What nearby places are close to Lowe's Asheville that customers might find useful?
Nearby places include Blue Rhino Propane Exchange for your propane needs, Minute Key for key and locksmith services, and Sherwin-Williams for additional building supplies and paint options.
Are there dining options near Lowe's Home Improvement in Asheville?
Yes, nearby dining options include Chick-fil-A, Starbucks for coffee, Altamont Deli & Grill West, and Handlebar (No Grill) bar and restaurant, suitable for grabbing a meal or refreshment before or after your visit to Lowe’s.
How can I take advantage of convenient nearby services when visiting Lowe's in Asheville?
You can conveniently access financial services at the nearby State Employees' Credit Union, grab cash at CashPoints® ATM, or visit automotive services such as Los Compadres Auto Repair and Zips Car Wash near Lowe's for additional needs during your trip.