Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Asheville, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,809 reviews
5 stars
902
4 stars
424
3 stars
178
2 stars
79
1 star
226
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many customers reporting rudeness and lack of assistance from staff.
Product Availability
Customers frequently noted issues with product availability and inaccurate inventory information, leading to frustration.
Employee Helpfulness
While some employees received praise for their helpfulness, many customers expressed difficulty in finding staff to assist them.
Delivery Issues
Numerous complaints were made regarding delivery delays and poor handling of orders, leading to dissatisfaction.
Store Management
Customers reported poor management practices, including understaffing and ineffective handling of customer complaints.
- GPGyan Penrose-Kafka2 days ago4.0Una tienda Lowe's con todo el hardware, madera, materiales de construcción, etc. esperados que uno esperaría de una gran ferretería. Su selección de plantas al aire libre puede cambiar muy rápidamente. A Lowe's store with all the expected hardware, lumber, construction materials, etc. that you would expect from a big box hardware store. Their outdoor plant selection can change very quickly.
- SHSean Harris4 days ago1.0Rude customer service isn’t how you make sales
- BWBob WrightNov 12, 20254.0They have all the basics for home maintenance, projects, and more.
- MCMaria ChavezNov 10, 20255.0Always getting the help needed
- KKKen KuykendallOct 23, 20251.0I have shopped at this Lowe’s for years, given them God knows how much money I was just treated with the utmost disrespect by the customer service woman this hateful old woman was very rude and disrespectful. I was trying to return two keys that they made that did not work and she refused to even try to work anything out said because I do not have a receipt (UPC still attached to both keys) Would not make new ones that would work, So from now on, I will do business with Home Depot. This Lowe’s has been going downhill for years. What a joke of a store!!! P.S. I will also be telling my followers across my social media platforms!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Asheville, NC?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage among others.
What are the operating hours of Lowe's Home Improvement in Asheville?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. There are special holiday hours and some days are closed such as Thanksgiving and Christmas Day.
Does Lowe's in Asheville offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services at their Asheville location.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will notify you of any status changes.
What payment options are accepted at Lowe's Home Improvement in Asheville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa at the Asheville store.
Are installation services available at Lowe's in Asheville?
Yes, Lowe's offers a variety of installation services including appliances installation, flooring installation, cabinetry, blinds, HVAC, and more.
Where is Lowe's Home Improvement located in Asheville, NC?
Lowe's is located at 95 Smokey Park Hwy, Asheville, NC 28806, United States.
What nearby places are close to Lowe's Asheville that customers might find useful?
Nearby places include Blue Rhino Propane Exchange for your propane needs, Minute Key for key and locksmith services, and Sherwin-Williams for additional building supplies and paint options.
Are there dining options near Lowe's Home Improvement in Asheville?
Yes, nearby dining options include Chick-fil-A, Starbucks for coffee, Altamont Deli & Grill West, and Handlebar (No Grill) bar and restaurant, suitable for grabbing a meal or refreshment before or after your visit to Lowe’s.
How can I take advantage of convenient nearby services when visiting Lowe's in Asheville?
You can conveniently access financial services at the nearby State Employees' Credit Union, grab cash at CashPoints® ATM, or visit automotive services such as Los Compadres Auto Repair and Zips Car Wash near Lowe's for additional needs during your trip.