Brand Certified
Lowe's Home Improvement
4.0(1950 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
89 South Tunnel Road, Asheville, NC
28805, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(828) 299-3788
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/NC-Asheville/0617
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Asheville, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.0
1,950 reviews
5 stars
1,033
4 stars
433
3 stars
180
2 stars
93
1 star
211
- BBBrent5 days ago3.0Great store. Lady at self checkout doesn't know what she is doing. She only knows how to ask her phone questions. Brought sn item to self checkout & she said I couldn't buy it because she couldn't find it in the system. Zero knowledge or care to ask for help. Obviously its for sale.
- JMJoel MittelstaedtMar 4, 20261.0Went to buy an oven. Nobody helped me around 230pm on March 3rd. Spent 15 minutes walking the appliances
- PGPineapple GroveMar 3, 20265.0Great customer service
- AKAmy KempFeb 12, 20262.0Maybe some people at the store care, but overall, I'm convinced that Lowe's could care less about its customers. Because it's not clear how to add products to a quote when accessing the quote online, I drove to the store this afternoon. But of course the only person in flooring was on lunch. Eventually I was given a phone number with the assurance that if I followed the provided instructions I would be able to call the store to add a product to the quote. Riggghhhhttttttt... What a joke! First I got AI, and after finally getting around that, the phone rang and rang and rang, until it hung up on me. I did that three times before heading to the store AGAIN. And of course there were all kinds of employees standing around when I got there (but no one to answer the phone???). Needless to say I was upset. Asked for the manager who could have cared less. It's ridiculous that a store can't answer its phone. It's even more ridiculous to have to "talk" to AI when AI can do nothing more than play interference, and waste my time. Lowes stole about 4 hours from my day today, as if they care about that any more than they care about answering a phone.
- BBBryceFeb 3, 20264.05 stars! I don’t usually read 5 star or 1 star reviews because they tend to be lazily written or they are valid but from a one time experience. Today I was looking for something very specific and a manager that has a desk that’s right about the center and rear of the building took longer than an hour, if not more, to help me compare different models and designs with both hands a on comparisons as well as looking up reviews. There was another guy helping me and I couldn’t figure out who the manager was until I looked around with them and asked. I was also on a very critical timeframe and I could tell they understood and really empathized. This was some of the best customer service I’ve ever had at any of the Lowe’s stores I’ve been to and believe I have been in many and frequently. The manager I speak of has helped me before with something else very specific and was awesome then as well. Great sense of humor too! Thanks to you both and the rest of your team!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Asheville, NC?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Asheville?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Hours may vary on certain holidays.
Does Lowe's in Asheville offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will also be sent if your order status changes.
Can I return or exchange items at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return through your order history online. In-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's accept?
Lowe's accepts several payment methods including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby eateries I can visit before or after shopping at Lowe's Asheville?
Yes, there are several nearby restaurants such as Ole's Guacamoles (TexMex Mexican cuisine), Frank's Roman Pizza, Zappers Pizzeria & Bar, Bonefish Grill (seafood), and La Rumba Restaurant Latino (Latin American and Mexican food) where you can enjoy a meal.
Which nearby stores can I visit for home furniture and mattresses near Lowe's Asheville?
Nearby stores for home furniture and mattresses include Mattress Firm, Asheville Beds, Mattress Source, Havertys Furniture, and Bed Bath & Beyond.
Where can I find convenient financial services around Lowe's Home Improvement Asheville?
Financial services nearby include The Exchange Network for ATMs and Western Union for money transfer services, providing easy access to cash or transfers before or after your visit to Lowe's.
Does Lowe's Asheville provide installation services for home improvement projects?
Yes, Lowe's offers a variety of installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, garage doors, HVAC, flooring, lighting, plumbing fixtures, roofing, and more to assist with your projects.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 15, 2026Yext Knowledge Graph
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