La-Z-Boy Asheville

Reviews

• SH

  Steve Harbison

  3 days ago
  5.0
  The entire staff were cordial, knowledgeable and professional. Gavin Z. was the associate that assisted me. He was patient and no pressure at all.
• LS

  L S

  Nov 12, 2025
  1.0
  I would give zero stars if that were possible. We purchased what was described as a high-quality, comfortable loveseat, but what we received is nothing close to what was shown in the store. The in-store model was plush and supportive; the one delivered feels like sitting on wood—because, quite frankly, you are. It’s clear the showroom pieces are designed to mislead customers into thinking they’re purchasing quality furniture. The product delivered is inferior, uncomfortable, and completely misrepresented. To make matters worse, the company hides behind fine print that essentially prevents any return or meaningful resolution. Their proposed “fix” is to send someone to add more filling, which even their own representative admitted won’t hold up long term. It’s a temporary patch meant to get past the warranty period. I’ve owned inexpensive furniture that’s been far more comfortable and better made than this. This was a disappointing and costly mistake. I will never purchase from this company again and strongly caution others to avoid doing so.
• MA

  micah ansley

  Nov 11, 2025
  1.0
  In the 90s, I thought of La-Z-Boy as a high-quality manufacturer of furniture. That may have been true then, but it certainly is not true now. We opted for the American maid version for our main couch and loveseat with a console for the main couch. I just filed an extensive service order yesterday outlining all the reasons we were unhappy with our purchase of 2020 For over $6000 including a 10 year extended warranty. Today I receive a notice that none of my issues are under warranty because they are normal wear and tear…. Sorry, but only two of us live in this home and we have not used the furniture enough to call it normal wear and tear. And our warranty absolutely doesn’t help with any of the issues, including the broken back on my recliner that had broke previously as well. The couch has lost its pigment in the leather in multiple locations to the point where it looks like it’s very old and abused Furniture… Nothing could be farther from the truth! I highly recommend do not do business with La-Z-Boy unless you want an inferior product that is expensive and doesn’t last at all! And certainly don’t spend more money for the additional warranty that does no more for your benefit when you have problems in the factory warranty that comes with the product. They both are a waste of money and the furniture is low quality. Don’t be fooled… Like I was. Go somewhere else anything other than La-Z-Boy!!!
• SS

  Samantha Slater

  Nov 9, 2025
  5.0
  Had two wonderful experiences here. Two years ago we came and picked out all our living room furniture and I got the most spectacular chair and a half. Fast forward to today and we have come back for a dinning room set. Found a beautiful table with chairs and a bench. The interior designer was super helpful and answered all of our questions. John was also super helpful and showed us how all the cushions come off and how to extend the table. Cannot wait for the set to get here for our family event coming up!
• EK

  Elizabeth Kephart

  Oct 13, 2025
  1.0
  I waited to post this review thinking I was overreacting in the moment, but after many months later, I still think about how terrible of a buying experience I had with this company, and in particularly, the Asheville store. I ordered a partially "custom" couch (flipped chase from one side to the other). All seemed ok while shopping and purchasing, but once the ink was dry for purchase, customer service was terrible from sales associates to the distribution center. I genuinely feel bad for the field technicians as I'm sure they catch the frustrations that the sales team have proven to ignore and avoid. I called Chris, our salesperson, and the store multiple times when estimated delivery kept being pushed back, and inquiring about our faulty product, and was met with a combination of unanswered calls/messages/avoidant responses/and false information with promised follow-up which never happened- I always had to call again. When the couch finally came, only part of the couch arrived as the "custom" part wasn't ready and they "wanted to correct a part." When the delayed section of the couch arrived, the reclining mechanism was compromised and didn't work like it was supposed to. Unfortunately, we did not realize until later in the day. **ALWAYS CHECK EVERY SINGLE DETAIL OF YOUR FURNITURE BEFORE LETTING DELIVERY PEOPLE LEAVE.** A technician did come, eventually, and said that an entire piece was missing. Luckily the technician was able to fix this for us, but as I read other reviews, I see we were very lucky to get this fixed when we did and without additional costs. I chose to purchase with La-Z-Boy because of their reputation and claimed lifetime warranty. I've never really encountered a stereotypical sleazy salesperson like you see in the movies (Matilda's dad comes to mind), but those are the feelings I have when I think back to my experience working with Chris. I absolutely hate to call this man out, because it's not usually my style; however, he made promises to continue working with us while we waited for our furniture and even with the "lifetime warranty." When I reached out to him via the number on his business card and by calling the store, he was nowhere to be found, and he certainly didn't return a single call. I felt my only option was to go to the store and confront him in person, which I was pregnant at the time and very much did not feel comfortable doing so. Chris, also, wouldn't let me add my husband to the lifetime warranty, because my husband and I don't share the same last name... He said I would need to will the couch to my husband if anything were to happen to me, which seemed like a really odd thing to say. I absolutely dread the day I might have to use the lifetime warranty. The couch is nice, but honestly, nothing that special. I wish I would have spent more time reading these reviews and shopped around with other companies. I will never purchase through La-Z-Boy again.

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