Mountain Leisure Hot Tubs

Reviews

• KD

  Kona Desrosiers

  Jan 31, 2026
  1.0
  Purchased a sauna back in early July and it took nearly 5 months for full and complete installation due to damage and horrible delivery times/delays. The communications were having to be driven by us and not the company. After the full installation we quickly discovered multiple issues with the installation, including entire wall moving, large gaps, and the sauna would not reach above 130 degrees, supposed to reach 150 degrees. The final decision was made to return the sauna, very disappointing. But after horrible communications, numerous delays, and sub par final delivery of the sauna - we had no other choice.
• RV

  rebecca vanselow

  Oct 19, 2025
  1.0
  Unfortunately our experience has not been great with Mountain Leisure Hot Tubs, Arden location. The biggest issue is lack of communication. 9 out of 10 times you call no one answers, if you leave a massage no one gets back, no one responds to email. I do not understand how someone can run a business with such poor communication. We have had our hot tub for a year and a half. The hot tub had a side panel that was broken after only a few months, the company still has yet to come and fix it. The hot tub cover totally ripped in half after just after a year and the company had the audacity to tell me that it was because people were sitting on the hot tub cover. Our cabin sat for nearly a year with no one using the tub or cover post Helene, so most certainly this is was not the reason for the damage to the cover. The owner finally agreed to replace the cover (which was only 2 weeks out of warranty) but it's been the biggest problem, taking alot of my time to even get anyone on the phone. We contacted them at the beginning of August asking for replacement and it is nearly the end of October and we still have no replacement. I highly suggest going with someone else if you are looking for a hot tub, you will wast your time here and get a product that is not great
• JJ

  John Jewell

  Jul 25, 2023
  2.0
  Nice guy inside with no clue and referred to the absent owner and sales guy. He should learn and start selling, until then he looks like a good guy to help push around the heavy stuff
• CW

  Christine Whitaker

  Feb 26, 2020
  5.0
  We bought our Sundance Ultimate spa two months ago and it has changed our life. Went looking for something used, but because we’re on our feet all day, Charles directed us to a massage therapy spa!! Cost a lil more but worth every penny. Talked about doing it for years... now.. amazing reality! Charles and his crew made it so easy, ordered exactly what we wanted, they installed right before Christmas and we’ve been in it 4 to 5 nights every week since. Seriously, if you want the best it’s Sundance and Mountain Leisure will take great care of you!!
• JW

  judy werder

  Mar 2, 2018
  5.0
  Charles and the folks at Mountain Leisure Hot Tubs are the absolute best! They were recommended to me over 10 years ago when my hot tub needed extensive repair. Since that time myself and my family members have purchased 4 hot tubs and have NEVER been disappointed! We won’t even consider another company. They consistently provide great customer service, pricing, product support and a knowledgeable staff! Without a doubt, a 5 star company!

Frequently Asked Questions About Mountain Leisure Hot Tubs