Lowe's Home Improvement

Reviews

• TS

  Terry Spencer

  4 days ago
  3.0
  Went to get a few items and checked out refrigerators while there. One was 500 dollars for a clearance one we were interested in. When I did the QR code on the frig it showed 377???. So how is this a clearance
• SR

  Subroto Roy

  5 days ago
  1.0
  I recently purchased a dishwasher from Lowe’s and also paid for delivery and haul-away of my existing dishwasher. A separate installer is scheduled to install the new dishwasher tomorrow. Therefore, I specifically requested the Lowe’s salesperson to add notes to the order instructing the delivery team to check the dishwasher for any damages upon delivery, so any issues could be identified before the installer arrived. The delivery driver, Christopher, called ahead and arrived on time. However, the delivery team did not open the box to inspect the dishwasher for damage, despite my request and the notes on the order. Additionally, they did not perform the paid haul-away service for my old dishwasher, stating that it was not disconnected. I was never informed in advance that the dishwasher needed to be disconnected prior to haul-away. I informed the delivery team that I could disconnect it myself and went to the garage to turn off the circuit breaker. When I returned to the kitchen moments later, the delivery team had already left without notifying me or completing the haul-away. I later spoke to the Delivery Coordinator, Keith, and with customer care representative, Devon, to express my disappointment and request a refund for the haul-away services, since they were not completed as paid for. What is most concerning is that Lowe’s policy allows returns of damaged appliances within 48 hours of delivery. Because the delivery team did not inspect the dishwasher at the time of delivery, I now have to wait for my installer to verify whether there is any damage, which may happen outside the 48-hour return window. Despite explaining that this situation was caused solely by Lowe’s delivery process, my request to extend the return window was denied. The customer care experience was also very long (over 1.5 hours) and frustrating, as it involved repeated back-and-forth conversations and escalations with a manager just to explain my situation, only to ultimately be told that Lowe’s would not accommodate my request. Overall, I am highly dissatisfied with this experience. What should have been a simple delivery with clear instructions turned into an unnecessarily time-consuming and stressful situation. I expected better communication, adherence to paid service commitments, and greater flexibility given the circumstances.
• SM

  Selvakumari Murugaiah

  Mar 22, 2026
  5.0
  I would like take a moment to thank JD who really helped me in loading soil bags with my recent purchase in garden 😀. He is so kind and very helpful 😀.
• EK

  E Kinlaw

  Mar 20, 2026
  4.0
  Getting help is sometimes slow even though staff member was looking at me and PA system was announcing that customer (me) needed help in pick up area staff turned around and walked in opposite direction...
• DP

  Deepak Patel

  Mar 6, 2026
  1.0
  I had a very frustrating experience with Lowe's regarding a cooktop installation. I ordered a cooktop measurement through Lowe’s, and a team came out about a week later to take the measurements. After that visit, I didn’t hear anything back for two weeks. I eventually went to the store to follow up, but no one seemed to know what was going on. Instead of helping resolve the issue, they asked me to call a separate installation company. I was surprised because I paid Lowe’s for the service and expected them to coordinate the process. I contacted the installation company they referred me to, but that led nowhere. I kept getting transferred to the same phone number with no response or clear update. At this point, it has been three weeks and three visits to the store, and I still don’t have the cooktop measurements or any suggestions for the cooktop installation from Lowe’s. When I called the installation company again, they told me that Lowe’s already has the measurements. However, when I asked Lowe’s for them, they said they couldn’t share the measurements due to “compliance or contractual reasons.” Overall, this has been a very poor customer service experience. The lack of coordination between Lowe’s and their installation partners has left me stuck without the information I need to move forward. I expected much better support and accountability from Lowe’s. By the way, I still don't have any information from Lowe's about it.

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