Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Apex, NC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1101 Beaver Creek Commons Drive, Apex, NC
27502, United States
Hours
Reviews
4.2
1,865 reviews
5 stars
1,070
4 stars
437
3 stars
115
2 stars
57
1 star
186
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with experiences of rude and unhelpful staff, long wait times for assistance, and a lack of accountability for issues.
Staff Friendliness
While some customers praised individual employees for their helpfulness and friendliness, others noted a general lack of engagement from staff.
Product Availability
Customers frequently mentioned stock issues, with many items being out of stock or mispriced, leading to frustration during their shopping experience.
Event Organization
Feedback indicated significant issues with organization during community events, leading to negative experiences for families and a loss of goodwill.
Store Cleanliness
Some reviews highlighted cleanliness issues, particularly in the garden area, where plants were reported as wilted and uncared for.
- JLJoe LappNov 2, 20255.0Doug Beers was super friendly and eagerly helped me for a memorable visit. Thank you Doug
- WRWILL ROBINSONOct 30, 20251.0Good luck. You can’t buy anything here because all the employees are busy hiding from customers.
- KKKaiOct 19, 20251.0I genuinely wanted to believe in this corporation. Hosting a customer and kids event was a generous gesture and seemed like a strong start. The activities such as food trucks, slime stations, and wood craft stations sounded promising, and at first glance, the event appeared to be a fun and family-friendly outing. Unfortunately, any goodwill was quickly erased by the complete lack of organization and the rude and unprofessional behavior of some staff. While a few employees were friendly, others were aggressive, dismissive, and completely lacking in basic customer service. A particularly upsetting example occurred when my child and I were told to move and leave the area where we were simply waiting for our long overdue food from a truck. While we were washing our hands, an employee raised their voice and told us the sink was not a play thing. I understand the event was ending, but there is absolutely no reason to treat customers like that, especially those with children. To make things worse, I had asked for one of the promotional buckets after noticing that the supply was running low. I was clearly told I would get one and that they would not run out. That was not true. There were no buckets available when I left, and when I politely followed up, I was treated as though I was asking for something unreasonable. The dismissive attitude was completely unacceptable. This event started with promise but ended on a sour and frustrating note. Because of this experience and the way customers were treated, I will no longer shop at this establishment. If this is how they handle a community event meant to build goodwill, I cannot imagine how poor the everyday service must be. A complete disappointment.
- MMMelissa McLeodOct 18, 20253.0Customer service was a joke I have never experienced such rude and unprofessional associates in my life. Couldn't get help in any department and when I did he didn't know anything more than me.
- WWWilson WongOct 13, 20255.0The employees are always friendly and willing to help customers find what they are looking for. Plants section has a wide selection of plants
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services can I find at Lowe's Home Improvement in Apex, NC?
Lowe's offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing, decking, grills, lumber, and outdoor equipment. They also provide services like installation, delivery, and in-store pickup.
What are the operating hours for Lowe's Home Improvement in Apex?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours vary, with some days closed or reduced hours.
How do I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates will be sent if there are changes.
Does Lowe's offer installation services for purchased products?
Yes, Lowe's provides various installation services including for appliances, countertops, flooring, lighting, windows, and more to help with your home improvement projects.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Are there any nearby stores where I can shop with Lowe's in Apex?
Yes, nearby shopping options include Kohl's Beaver Creek, Target Apex, Beaver Creek Commons shopping center, and GameStop, providing a variety of goods from clothing to electronics and groceries.
Is there a nearby banking facility close to Lowe's for convenient transactions?
Yes, Truist bank and BB&T ATM are nearby, allowing customers to easily manage banking needs before or after visiting Lowe's.
Are there places nearby where I can get food or coffee when shopping at Lowe's?
Nearby food options include Starbucks coffee shop, It's Just Wings restaurant, and Pizza Hut Express, perfect for grabbing a meal or coffee during your visit.
How can I find product recalls and safety news for items purchased at Lowe's?
Recalls and safety news for products sold at Lowe's are posted on the Lowe's Recalls and Product Safety News page on their website.
What should I do if I need to return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return online; in-store returns require proof of purchase at the customer service desk.