Brand Certified
Ferguson Home
3.4(24 reviews)
Certified by Ferguson Home • Mar 01, 2026
Business Details
145 Ampersand Dr, Aberdeen, NC
28315, United States
Certified by Ferguson Home • Mar 01, 2026
(910) 235-0240
Certified by Ferguson Home • Mar 01, 2026
https://www.fergusonhome.com/showroom/branch/aberdeen-nc-showroom-0405
Certified by Ferguson Home • Mar 01, 2026
About
Certified by Ferguson Home • Mar 01, 2026
Bathroom Supply StoreAppliance StoreKitchen Supply StoreLighting Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project in Aberdeen, NC. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Location
Certified by Ferguson Home • Mar 01, 2026
Hours
Certified by Ferguson Home • Mar 01, 2026
Reviews
3.4
24 reviews
5 stars
13
4 stars
1
3 stars
1
2 stars
1
1 star
8
- SCSophie CreechJan 29, 20265.0Very nice place with great high quality items. Staff is very pleasant and knowledgeable.
- TBTim BoggsJan 15, 20241.0The phone system so cumbersom. I just needed to buy a plumbing part and I had to press 5 options and still did not get to talk to anyone. Just hung up and ordered off the internet. This is why businesses struggle.
- LGLinda GastApr 1, 20231.0My husband and I went to Ferguson on the recommendation of our daughter. She was working with a builder, while we were remodeling our kitchen on our own. Perhaps that accounts for our vastly different experiences. We paid in full for a high end range and dishwasher. Ferguson was efficient, helpful and knowledgable up until that point. Lisa E., however, who was our sales rep, was then either abducted by aliens or had zero interest in her customers who had already paid. Let's go with the alien theory just to be charitable. In the 14 months that followed I was unable to reach her by phone or email. Emails simply went unanswered. Calls to Ferguson sent me to other stores, where I would begin explaining to yet another person which appliances I had purchased and asking for an update. At one point one of these people, I believe in the Charlotte store, told me my range had been received and was scheduled to be delivered in 3 days. I was caught completely off-guard, and scrambled to find a gas company with an available propane tank. I shouldn't have worried though. My range wasn't coming in 3 days. Or anytime in the near future. Just kidding? Around the same time I was also told my dishwasher had been pushed out another YEAR. I tried to be understanding because of pandemic related supply chain issues, but when I received that news I keyed my dishwasher model number into Amazon and received the exact same model that week. I canceled the Ferguson dishwasher, and eventually received the range in a damaged condition as I was about to cancel that order. Finally reaching the elusive Lisa E., I was promised repairs and some money back. Surprise! Both took months to get. While we paid for 2 appliances in May 2021, the entire process took until March 2023, and we ended up with just one of the 2 appliances we initially ordered. In summary, if you want appliances shop anywhere else. If you want customer service try McDonalds, but avoid Ferguson! Update June 2023: If you read my review and the response from Ferguson, you will note they asked me to contact them. I did respond and never heard anything else.
- KSKenneth ShedarowichAug 1, 20222.0Not only do the vendors they deal with don't standby their products Feergusons doesn't stand by the products they sell.
- RFRebecca FrancisOct 19, 20205.0Jeramy came to our new home and helped us work through issues with an oven hood vent insert. He’s been responsive to our concerns. Lisa E and Lisa S saved many days, quickly finding replacements for all sorts of things for our new home that had become difficult to get during the pandemic.
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer for home projects?
Ferguson Home offers a wide selection of bath, kitchen, and lighting products from renowned brands to support your home building or renovation projects.
How can I book an appointment or get expert support at Ferguson Home?
You can book an appointment at one of Ferguson Home's showrooms to interact with products firsthand and receive personalized expert support throughout your project.
What are the showroom hours for Ferguson Home in Aberdeen, NC?
The showroom is open Monday through Friday from 9:00 AM to 4:00 PM and is closed on Saturdays, Sundays, and major holidays.
What is Ferguson Home's return policy?
You can initiate a return for most items within 90 days of receipt for a refund, provided items are in resalable condition and meet specific criteria. Some exceptions apply for tile, flooring, appliances, and furniture.
How do I set up and send a return with Ferguson Home?
Returns can be set up online through your Fergusonhome.com account or as a guest by creating an account. Use the original packaging if possible and follow instructions with the Return Goods Authorization number. Return labels provided should be attached and shipped via UPS or freight as applicable.
Are there any fees associated with returning items to Ferguson Home?
No, there is no restocking fee on returned items. However, fees may apply for call tags or freight return labels for general returns.
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, credit cards (Visa, MasterCard, Discover, American Express), PayPal, and wire transfers.
How can I cancel an order with Ferguson Home?
If your order has not shipped, you can cancel it online through your Fergusonhome.com account if the 'Cancel Order' button is visible. Otherwise, contact customer service promptly.
What are some nearby places of interest near Ferguson Home in Aberdeen, NC?
Nearby places include Ferguson Bath, Kitchen & Lighting Gallery, Ferguson Plumbing Supply, and Ferguson Selection Center, which are related specialty stores that may be useful to customers exploring home project options.
Are there convenient food and service options near Ferguson Home for customers?
Yes, customers can visit nearby places like Food Lion supermarket, Dunkin' Donuts coffee shop, Vito's Pizzeria, Subway sandwich shop, and Speedway gas station for food and convenience needs.
What wellness and personal services are available near Ferguson Home?
Nearby services include Zoa Natural Wellness for physical therapy and holistic care, Miracle-Ear Hearing Aid Center for audiology, and Nail City beauty salon for spa and hair removal services.
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