Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
1,224 reviews
5 stars
1,051
4 stars
70
3 stars15
2 stars13
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of sales associates like Carter and Andrew.
Delivery Experience
Delivery was generally reported as timely and efficient, with many customers appreciating the professionalism of the delivery team.
Product Quality
Customers expressed satisfaction with the quality and value of the furniture and appliances purchased.
Sales Process
Several reviews highlighted the knowledgeable and patient sales staff who assisted customers in making informed decisions.
Negative Experiences
Some customers reported issues with order fulfillment and customer service, particularly regarding delays and unhelpful staff.
- HAHaley Adams3 days ago5.0They were excellent but the product was dented. Needs to be exchanged
- KMKaren Matchett3 days ago5.0Carter was so very helpful and knowledgeable and worked everything out for us in such a professional manner.
- WHwayne hicks5 days ago5.0The sales person Andrew Wilson gave us exceptional service. We were very pleased.
- SMSheila MacDonaldNov 12, 20255.0I received a text telling me the truck was on its way and everything went very well once it arrived. The men had the couch in my home in very short order. I was very happy with the service.
- MTMarlo TaylorNov 9, 20255.0Getting my sectional at The Brick Saint John was a fantastic decision! The salesperson Chris was helpful without any pressure and answered all my questions. The delivery app was a perfect experience as well. I was able to track the truck so I knew exactly when they were going to arrive and plan my day around it. The delivery men were very professional and had my couch in the space and set up in no time. Even going as far to remove and reinstall a door that was in their way without a seconds delay. The whole experience from start to finish was 5 stars!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policy varies by item. Check the Satisfaction Guarantee page on our website for full details.
Does The Brick have a price guarantee?
Yes. If you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference. Some conditions apply.
Can I cancel my order and receive a refund?
Orders can be canceled and refunded prior to delivery or pick up at any Brick location. Refunds go back to the original payment method, with deposits on special orders non-refundable.
Can I get a cash refund for a deposit paid in cash?
Not always. Refunds on cash payments may be issued to a debit card or by cheque to the payer, depending on store cash availability.
How can I add an extended warranty to my purchase?
An extended warranty can be added during purchase online or in store, or within 30 days of receipt at a store. Options are available during checkout or through a sales consultant.
What delivery services does The Brick offer?
Premium Delivery Service is available in most areas. For others, third-party couriers or Canada Post are used. Deliveries are within Canada only.
What installation and assembly services are available?
The Brick offers licensed installation and assembly for various appliances, electronics, and furniture at competitive prices.
What are The Brick's store hours?
Open Monday to Friday 10:00-21:00, Saturday 10:00-19:00, Sunday 11:00-18:00. Closed on November 11, 2025.
What nearby dining options are available near The Brick in Saint John?
Subway, a fast food sandwich restaurant, is nearby and a convenient spot to grab a quick meal before or after shopping at The Brick.
Are there any beauty or cosmetic stores near The Brick?
Charlotte Tilbury and Bath & Body Works Canada are nearby, great places to explore beauty products and spa services before or after your visit to The Brick.
What mobile phone stores are near The Brick?
Virgin Mobile Canada, Future Tech Saint John, Bell Aliant, TELUS, and Mobile Klinik are nearby mobile phone stores providing services ranging from sales to repairs.