Brand Certified
The Brick
4.6(1281 reviews)
Certified by The Brick • Mar 01, 2026
Business Details
Unit Y011 519 Westmorland Road, Saint John, NB
E2J 3W9, Canada
Certified by The Brick • Mar 01, 2026
(506) 978-0122
Certified by The Brick • Mar 01, 2026
https://www.thebrick.com
Certified by The Brick • Mar 01, 2026
About
Certified by The Brick • Mar 01, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 01, 2026
Hours
Certified by The Brick • Mar 01, 2026
Reviews
4.6
1,281 reviews
5 stars
1,092
4 stars
72
3 stars15
2 stars18
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness and professionalism of staff, particularly highlighting Andrew and Maria for their exceptional service.
Delivery Experience
The delivery service received high marks for being on time, efficient, and courteous, with many customers appreciating the tracking feature.
Product Satisfaction
Overall, customers expressed satisfaction with their purchases, noting the quality and comfort of the furniture.
Sales Process
Many reviews mentioned a smooth and informative sales process, with staff providing valuable assistance without being pushy.
- STSarah Toole2 days ago5.0We had a great experience at The Brick in Saint John. Our salesperson (K) was knowledgeable and helpful without being pushy, and she made arranging delivery to our home in Sussex seamless. When we left the store, we knew exactly what day to expect our furniture and how updates would be communicated. On delivery day, I received a text notification letting me know how close the truck was, which made coordinating my schedule incredibly easy. I was able to wrap up a meeting at work and meet the truck just as they arrived. The two delivery team members were friendly, professional, and efficient - they unloaded everything quickly so I could get back to work without missing a beat. Overall, it was a smooth, well-organized experience from start to finish. We’ll definitely be starting at The Brick Saint John for our future furniture needs.
- PFPatricia Frost-McCormick3 days ago5.0The service at the store was top notch. The delivery was also. Great people all around. My only ? is that I was informed that the delivery people don't put furniture together out of town. I didn't expect they would but not sure why "out of town". We pay for delivery, where in town is free. Just curious why this policy.
- DWDesiree WardFeb 12, 20265.0We had such a wonderful visit to The Brick last weekend thanks to Arshpreet Kaur. My fiancé and I are first-time home buyers, so we were feeling a bit overwhelmed about choosing new furniture, but Arshpreet made us feel like we were in good hands from the start. She was incredibly patient, knowledgeable, and kind throughout the entire process. She took the time to answer all of our questions without ever making us feel rushed or pressured. She absolutely deserves recognition for the exceptional service she provides! We’re so grateful for her help, and we highly recommend asking for Arshpreet if you visit this location.
- HKHeidi KeatingFeb 7, 20265.0I have bought quite a bit from the brick, the last being a couch and love seat. Within the year I had it - it started to peel. I was a bit weary at first but contacted the brick and they made all right again. Very happy with the customer service and salesmen that helped pick out our new piece. Andrew Wilson is by far the best and could answer any questions I had!
- KTKeegan TaylorFeb 2, 20265.0We recently purchased a new dishwasher and were helped by Andrew. At first, we were just browsing, but Andrew was incredibly helpful and knowledgeable about the products we were considering. We visited The Brick’s competitors the next day, but none of the locations came close to the level of service Andrew provided, and we weren’t impressed with the products we saw elsewhere. Andrew’s service ultimately sealed the deal, and we’re looking forward to our new dishwasher being delivered on Friday. Highly recommend—excellent service and a great experience. We’ll definitely be back for our next appliance purchase.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policy varies by item. Check the Satisfaction Guarantee page on our website for full details.
Does The Brick have a price guarantee?
Yes. If you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference. Some conditions apply.
Can I cancel my order and receive a refund?
Orders can be canceled and refunded prior to delivery or pick up at any Brick location. Refunds go back to the original payment method, with deposits on special orders non-refundable.
Can I get a cash refund for a deposit paid in cash?
Not always. Refunds on cash payments may be issued to a debit card or by cheque to the payer, depending on store cash availability.
How can I add an extended warranty to my purchase?
An extended warranty can be added during purchase online or in store, or within 30 days of receipt at a store. Options are available during checkout or through a sales consultant.
What delivery services does The Brick offer?
Premium Delivery Service is available in most areas. For others, third-party couriers or Canada Post are used. Deliveries are within Canada only.
What installation and assembly services are available?
The Brick offers licensed installation and assembly for various appliances, electronics, and furniture at competitive prices.
What are The Brick's store hours?
Open Monday to Friday 10:00-21:00, Saturday 10:00-19:00, Sunday 11:00-18:00. Closed on November 11, 2025.
What nearby dining options are available near The Brick in Saint John?
Subway, a fast food sandwich restaurant, is nearby and a convenient spot to grab a quick meal before or after shopping at The Brick.
Are there any beauty or cosmetic stores near The Brick?
Charlotte Tilbury and Bath & Body Works Canada are nearby, great places to explore beauty products and spa services before or after your visit to The Brick.
What mobile phone stores are near The Brick?
Virgin Mobile Canada, Future Tech Saint John, Bell Aliant, TELUS, and Mobile Klinik are nearby mobile phone stores providing services ranging from sales to repairs.
Brand Certified Facts from The Brick
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Certified March 01, 2026Yext Knowledge Graph
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