Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Missoula, MT Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,499 reviews
5 stars
697
4 stars
384
3 stars
154
2 stars
78
1 star
186
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees being helpful and friendly while others are reported as rude or unprofessional.
Product Availability
Customers frequently noted issues with product availability and inventory management, often finding items out of stock despite online listings.
Checkout Experience
Many reviews mentioned long wait times at checkout, particularly with self-service options, leading to frustration among customers.
Employee Engagement
Several customers expressed dissatisfaction with the lack of employee assistance on the sales floor, with reports of employees being unapproachable or preoccupied.
Installation Services
There are numerous complaints regarding installation services, including poor communication and issues with third-party contractors.
- MWMegan Wicklund4 days ago5.0We arrived at Lowe’s needing to replace our dishwasher. Troy was extremely helpful, attentive and friendly. He answered all our questions and made the process quick and easy. It’s not too common to come across top tier customer service anymore, my husband and I were very impressed!
- TPThomas PNov 11, 20255.0Always helpful!
- BSBen ScottNov 11, 20255.0Went to get tinted paint and before I got the brushes I was after, the paint was mixed and waiting. Excellent customer service, variety beyond what I thought was available
- BWBrandon WilsonOct 19, 20251.0I am a local contractor and spend ALOT of money here. Went on Saturday to buy some paint and other miscellaneous items. Spent 40 minutes in the store after I put my paint order in, new paint guy said it would be 5 to 10 minutes. Did the rest of my shopping (30 minutes or so) and went and picked up my paint. Guy that did paint checked me out, said everything was good to go. Drove home (an hour away) and opened paint. Wasn't mixed at all. Called to talk to a manager and was hung up on 3 times. Dude was rude and unprofessional from paint desk to check out.
- NMNova Dirtbikes And MoreSep 27, 20251.0Gabby in Returns was very rude. She made several backhanded comments such as ‘back so soon?’ and, after I returned an item and purchased something else, while my card was still processing she said ‘wait, your card might not go through.’ Completely unnecessary and unprofessional. Customers shouldn’t be spoken to this way. I left feeling disrespected instead of helped.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kinds of products can I find at Lowe's Home Improvement in Missoula?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Missoula?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Note that hours vary on holidays.
Does Lowe's in Missoula offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Missoula?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there any installation services available at Lowe's Missoula?
Yes, Lowe's offers a variety of installation services including appliances, flooring, lighting, cabinets, decks, doors, windows, fencing, roofing, and more.
Are there recycling services offered at Lowe's?
Lowe's offers recycling services for electronics, light bulbs, and batteries to help you dispose of these items responsibly.
What nearby places can I visit around Lowe's in Missoula after shopping?
Nearby places include Liquid Planet coffee shop, Loose Caboose restaurant, and Michaels Stores for arts and crafts, making them great stops before or after your visit to Lowe's.
Are there banking services close to Lowe's in Missoula?
Yes, there are several banks nearby such as Farmers State Bank, Stockman Bank, and First Security Bank, convenient for any financial needs during your visit.
If I need to send a package, is there a postal service near Lowe's?
Yes, the United States Postal Service and UPS Access Point location are near Lowe's, making it easy to send packages during your trip.