Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Ridgeland, MS Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,078 reviews
5 stars
610
4 stars
255
3 stars
98
2 stars
33
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and friendliness, others are criticized for rudeness and lack of assistance.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding appliance orders, leading to frustration among customers.
Store Organization
The store is generally noted for being clean and well-organized, although some customers reported issues with inventory accuracy.
Employee Recognition
Several customers highlighted specific employees for their exceptional service, suggesting a need for management to recognize and reward these individuals.
Product Availability
While many customers found the store stocked with a variety of items, there were complaints about the inability to find specific products or receive adequate help.
- RLRobert Lawrence2 days ago2.0Bought a dryer from really helpful people and scheduled delivery for today 8-8. Stayed home all day nothing. The Lowe’s app showed delivery today until about 3:00. I waded through AI based phone contacts and finally got a live person who found out the delivery installer had truck issues. I get it. That happens but no text, no phone call, no email notice no nothing. Totally unnecessary and poor customer service.
- KJKent Jeffers6 days ago4.0Great place
- TJTONIE JACKSONNov 15, 20255.0Heavy traffic but best possible route.
- MMMelissaNov 5, 20251.0I went in to get keys made and have done so several times. Out of 4 keys there is only 1 that is any good. This happens every time I go. Today I went and an employee called for someone to make some keys for me. I waited 20 min no one came. Another employee called again and I waited another 15 min still no one came. I ended up leaving. I would rather go somewhere else but not many people make keys especially the ones I need. On top of that I heard employees cussing, talking about management and talking about a female customer as she walked by. Unfortunately this happens everytime I go in there.
- BBBilly BOct 26, 20251.0SUPER rude employee when I asked for help getting down a 6 gallon bucket off a shelf I could not reach, in garden section. He gave the ladder to another employee to help me and he was really congenial. Will not forget the rude employee.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Ridgeland, MS?
Lowe's offers products such as paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, and gardening equipment, among others, suitable for DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Ridgeland, MS?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account; email updates are also sent if the status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places I can visit after shopping at Lowe's in Ridgeland?
Nearby attractions include City Centre shopping center for additional retail and dining options, and Franco's Italian Restaurant for dining.
Where can I get quick key and locksmith services near Lowe's Home Improvement?
Minute Key and minuteKEY locksmith services are located nearby for convenient key duplication and locksmith needs.
Is there a propane exchange location close to Lowe's in Ridgeland?
Yes, Blue Rhino Propane Exchange is nearby for exchanging propane tanks conveniently after shopping for grills or outdoor equipment.
Does Lowe's Home Improvement provide installation services for purchased products?
Yes, Lowe's offers various installation services including appliances, flooring, cabinetry, lighting, gutters, and more.
How can I return or exchange an item bought at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your order history on Lowes.com, and in-store returns require proof of purchase at customer service.