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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in New Albany, MS, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
890 reviews
5 stars
531
4 stars
195
3 stars
70
2 stars
23
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported poor service and lack of assistance.
Store Cleanliness
Many customers noted that the store is clean and well-organized, although some mentioned cluttered aisles.
Product Availability
Customers expressed frustration over product availability and issues with online orders not matching in-store stock.
Checkout Experience
There are complaints about the reliance on self-checkout and long wait times at registers, leading to dissatisfaction.
Management Issues
Several reviews indicated a decline in management effectiveness and overall store performance compared to previous years.
- TGTraveling G's6 days ago5.0Ordered a lawnmower online. End of the year deal made it half price. I like the online ordering because it generates travel points/miles when going through AA Shopping portal or similar. I checked in online to let them know I was headed that was. Upon arrival I checked in. In just a minute they brought out my order. Simple and easy.
- KCKathy CulverDec 30, 20251.0Have 2,000 credit limit my statement in October said it was 1,8?? So paid that amount tried to make a 22.00 purchase today to find out it's a 14. ?? And some change owed ok can pay that no problem just paid over 1,800 said there is nothing they can do about the lock unless payment made so going to pay and shred card to hand deliver to manger Lowe's just lost a very loyal customer!!
- JBJimmy BallDec 6, 20255.0For me, the customer service at Lowes in New Albany, MS continues to be stellar at all times of the day.
- KMKarol McLaughlinNov 25, 20255.0A thumbs 👍 to assistant manager, Clay Hall,for the professional and courtesy manner in which you handled our situation with our dishwasher. THANK YOU!
- JMJustin MNov 6, 20251.0Self check attendant lady was prostletizing and praying for customers at the register. Made me very uncomfortable and upset. Very inappropriate for the work place. She needs to go!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in New Albany, MS?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in New Albany?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account, and you will receive email updates about any status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Can I return or exchange items purchased at Lowe's? If so, what is the return policy?
Most items can be returned within 90 days. Online purchases can be returned by starting the process in your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places I can visit after shopping at Lowe's Home Improvement?
Yes, you can visit nearby places like Zaxby's for some fast food or El Agave Mexican Grill for a Mexican meal, both located close to Lowe's in New Albany.
If I need key duplication or locksmith services near Lowe's, where can I go?
There are nearby key and locksmith services such as Minute Key and minuteKEY close to Lowe's for your key duplication needs.
Are there other hardware or home improvement stores near Lowe's in New Albany?
Yes, Harbor Freight and Tractor Supply Co. are nearby hardware and home improvement stores you can visit in addition to Lowe's.
What services does Lowe's Home Improvement provide for installations?
Lowe's offers installation services for appliances, blinds, cabinets, countertops, decks, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, showers, siding, sinks, smart home devices, tile flooring, toilets, vanities, vinyl flooring, washers and dryers, water filters, windows, roofing, fences, and general flooring installations.