Lowe's Home Improvement

Reviews

• CJ

  Christian Johnson

  6 days ago
  1.0
  This is almost unbelievable that Lowes would sell me defective brand new equipment it doesnt matter that it was scratch and dent. Mississippi Statute 75-24-5(k) is clear that businesses cannot Misrepresent facts concerning the reasons for, existence of, or amounts of price reductions. The store manager told me they do not have to detail damages to dryers being sold as "DAMAGED" it is enough that they reduced the price and just tag it as damaged. I thought the dryer was being sold as a scratch and dent got it home the dryer of $450.00 did not dry my clothes checked it out it did not blow out any exhaust and the air was not simply blowing air that was needed to dry the clothes, in other words the motor is DEFECTIVE. Looking at the tag placed on the dryer it says nothing about defective motor. In this respect, Lowes not only misrepresented the law but misrepresented the facts about the reasons for the price reduction. First, there has to be a complaint with the Attorney General then I will proceed with a court action I dont just give money away I expect a decent product for my cash and refuse to pay for something that does not work and especially from a store that is suppose to sell NON-DEFECTIVE GOODS. People dont be fooled by these Deceptive Practices by business check your laws and see what the law really says.
• LK

  Leah Kiple

  Mar 9, 2026
  1.0
  It's as if Lowe's is in a secret competition to see how awful they can be. We ordered a new microwave with installation from Lowe's online on Feb 1. It estimated it would get to the store within the week. When I checked the status it said it was expected Feb 28. I called the store 3 times and never got an answer. That weekend I was finally able to go to the store in-person, and the customer service person said the online order got messed up and wasn't "talking" to the distribution center so our order would never have come in. Ok... so I canceled and reordered the same product in-person. She said it would be there in a week. A few days later, I checked the status and it was now saying March 12. 😡 We went BACK again to cancel the order, and just bought a product we knew they already had in stock. They said the installer would call to schedule. The installer sent a text saying their first available was March 6, which is 2 weeks from our purchase. So okay, we've waited this long, we can make it. The day of the installation came after several confirmation emails, and guess what?! NO ONE CAME! The number we had went to the installer's office which was of course closed all day Friday. My husband finally got a hold of someone at Lowes, who said, "Didn't someone call you?" 😡 Apparently the installer went to Lowes to pick up the microwave, and it was damaged. So... "we'll have to order a replacement." So we're back to the beginning after waiting 5 weeks! The next day we bought a microwave at Cowboy Maloney, and they had a guy come install it the following Monday. Who knows how much longer it would have taken. What a disaster of a store. We go here as a very last resort, since even simple purchases are routinely a problem. We are so thankful for Cowboy Maloney and Ace Hardware.
• GC

  Gina Cuervo

  Feb 6, 2026
  1.0
  Refused to answer the phone, picked it up, don't give a greeting and then just put the call on hold indefinitely. Not even the pro desk answered the line? What if I was a contractor that needed supplies or tools? I even called their help desk and they weren't able to get through to an associate either. Should be a 0 stars. Pathetic.
• TW

  Tiffany Whitley

  Jan 20, 2026
  1.0
  Nope. Just nope. I requested 4 different paint samples and got 3 and a duplicate. Then when I asked customer service if I could get the color I requested, she said sure, you can buy it. Ummm.. No. I didn't make a mistake, your paint counter person did. No reason I should pay for someone else's mistake.
• KJ

  K Robert Junkins

  Jan 14, 2026
  3.0
  Always stocked well with the things that I went there for...but also stocked with very unhelpful people that (so called) "work" there so its best to do your homework and use the app if necessary to find what you need to get the job done...ever since people went home to work because of covid, they went and hired a bunch of clueless people to replace them, just sad really 👎..but the store is still a great place for all the same stuff when you need it. Store 9* Most of the employees 2*

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