Lowe's Home Improvement

3.9
1663 reviews

About

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As the trusted home improvement store near you, Lowe’s in Meridian, MS offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
100 15th Place South, Meridian, MS
39301, United States

Hours

Reviews

3.9
1,529 reviews
5 stars
741
4 stars
340
3 stars
189
2 stars
78
1 star
181

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with long wait times for assistance and unhelpful staff.

Staff Knowledge

Many customers reported that employees lacked knowledge about products and services, leading to frustration.

Inventory Issues

Customers frequently encountered problems with items being out of stock or not available despite being listed as in stock online.

Delivery Problems

Several reviews mentioned issues with delivery services, including delays and lack of communication regarding orders.

Store Condition

The store was noted to be clean, but there were complaints about disorganized inventory and inadequate shopping carts.
  • EB
    Eric Brandstetter
    Jan 4, 2026
    5.0
    Bought upright freezer came in less than 24 hours, delivery was fast and very professional
  • KR
    Kiki Ruffin
    Dec 21, 2025
    1.0
    I’ve currently been waiting 1 hour and counting for someone to answer and assist me and none has yet to pick up! This is an ongoing issue!!
  • BH
    Brenda Hiatt
    Dec 15, 2025
    1.0
    On Sat, Dec 13, I went to Lowes Meridian to purchase several hundred dollars of merchandise for my kitchen and closets. I was there for about 45 minutes and could find only one employee, and he knew nothing about the merchandise I needed and was unsuccessful in finding anyone who did. I returned on Monday afternoon and immediately asked the lady at the Customer Service desk to find someone who could help me with wire shelving, pantry door caddies and pull-outs for lower cabinets. She directed me to the Home Decor desk. The young woman there said, "I don't know nothing 'bout that!" She then asked another employee who said, "No, I don't personally know anything." He did try unsuccessfully to contact a manager. I returned to the Service Desk lady who did page for a member of management. About 10 minutes later, a young woman whose tag read "Front of Store Supervisor" arrived. She unsuccessfully attempted to contact Andrew, whom she said would be able to help. She then called and spoke to a male member of management who never showed up. After leaving the store , I called the store and asked to speak to a manager. After being on hold for 5:15, I hung up. No wonder people go to Hattiesburg, Jackson and Tuscaloosa to shop!!
  • BI
    Brett InMs
    Dec 9, 2025
    1.0
    12/8/25 Meridian Lowe's apparently has serious issues going on at this store as can be attested by the reviews. I had an elderly customer order a refer and range to be delivered a week later. Driver shows up at 5:30 pm and states that he must have left his tools at the last delivery and can not install them, so left the refer on the carport and the range in the middle of the kitchen. I got on the phone with him and told him I'd drive over with my tools and help him, but he said he had to proceed to another delivery. The next day, after many calls to meridian Lowe's and just as many transfers to 'terminal hold' of more than 20 minutes I got involved. I experienced the same problems with their AI phone system and ended up on terminal hold. Called corporate and was told they'd handle it as a 'service call' issue and that they'd be out there THURSDAY, three days later! With a definite time frame between 9am and 9pm! It's bad enough when I go there and can only find employees outside on break and have to climb shelves because they can't seem to restock them (yes, I know that I'm not supposed to use their ladder or climb shelving, but it's not like an employee is around to stop me). Or that I only get offered help to load large items like Windows and doors by passing by customers, but to not even be able to answer the phone? Come on Meridian Lowe's... Do better. UPDATE: 12/11/25 As promised, Lowe's did come by and bring the refrigerator into the home for the tenant today. BUT, they did not connect the water, even though it only required screwing the existing flex hose onto the back. They left no manual or paperwork. They did not haul off the old one as promised. Just left it on the carport. They didn't bring the flex hose that was paid for (even though it turns out it wasn't needed). But the worst part is pictured. A large dent at the bottom of the door! Looks to have been caused by a hand truck, but I wasn't there when it got brought in, so can't say for certain.
  • BT
    Bobby Todd
    Nov 25, 2025
    2.0
    Walked around until I found what I was looking for

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.