Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Laurel, MS Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,309 reviews
5 stars
702
4 stars
268
3 stars
132
2 stars
70
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Product Availability
Customers frequently mentioned issues with product availability and stock, often finding items out of stock or not as advertised.
Delivery Issues
Numerous reviews highlighted problems with delivery schedules, including missed deliveries and lack of communication regarding installation.
Store Experience
While some customers appreciated the cleanliness and organization of the store, others expressed frustration with the lack of staff assistance and the self-checkout process.
Elderly Customer Care
Several reviews pointed out inadequate service for elderly customers, particularly regarding installation and communication issues.
- TMTina McNally5 days ago1.0Lowe's carries horrible wood at high prices. Looking at deck boards at least 5 of them had nails pounded into the sides! Really? That can really hurt somebody. Fix yourself Lowes!!!
- DADebbie AndersonNov 7, 20255.0I shop at Lowes in Laurel MS. The product I was looking for had 3 items out. I needed 4. Kaydence was so polite and found my 4th item. She was very cheerful and so helpful. Thank you Kaydence. (Now that is a good employee!)
- CJChad JohnsonOct 16, 20254.0Store was busy and I used the self-checkout. Didn't have any contact with employees. They did have the product that I needed, while my local store didn't. I had to travel 45 minutes to get it.
- DWDaniel WestOct 12, 20251.0Waited over an hour to get wire cut. Then after finally getting someone to the wire area it was already cut. Noone there seems to care about the customers time it takes to get in and out with what ever you came after
- HBHarvey BSep 17, 20252.0Hard to find knowledgeable help
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Laurel, MS offer?
Lowe's offers a wide range of home improvement products including appliances, paint, tools, flooring, plumbing supplies, outdoor equipment, and installation services for many items.
What are the store hours for Lowe's Home Improvement in Laurel, MS?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's Home Improvement in Laurel, MS provide delivery and pickup options?
Yes, the store offers both in-store pickup and delivery services.
What payment methods are accepted at Lowe's Home Improvement in Laurel, MS?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I find and order products online from Lowe's?
You can search online by keyword, item number, brand, or manufacturer model number, or browse by department to find products.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com orders start online, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby places where I can grab a meal before or after shopping at Lowe's in Laurel?
Yes, nearby dining options include Dairy Queen Grill & Chill, Raising Cane's, Panda Express, and Firehouse Subs for quick and convenient meals.
If I’m visiting Lowe's in Laurel, MS, where can I find automotive services nearby?
Nearby automotive-related services include Murphy USA gas stations and Enterprise Rent-A-Car for convenience during your visit.
Are there any nearby stores related to home and garden or crafts close to Lowe’s?
Yes, nearby you can visit 'Let's Make Something' which offers fabric, arts and crafts supplies, and mattresses, complementing your home improvement needs.
How can nearby locksmith services be helpful when shopping at Lowe's in Laurel?
Minute Key locksmith services nearby provide quick key and lock solutions, which can be handy if you need new keys or lock services while working on home projects from Lowe's.