Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hattiesburg, MS Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,782 reviews
5 stars
940
4 stars
392
3 stars
178
2 stars
57
1 star
215
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful staff, long wait times for assistance, and rude interactions.
Delivery Issues
Numerous reviews highlighted significant problems with delivery, including rescheduled deliveries, damaged items upon arrival, and lack of communication.
Product Availability
Customers noted that while the store often had the items they needed, finding assistance to locate products was frequently challenging.
Store Cleanliness
Some customers mentioned that the store was clean and well-stocked, while others reported issues with cleanliness and organization.
Employee Helpfulness
While some employees received praise for their helpfulness, many reviews indicated a lack of available staff to assist customers.
- BNBjorn Nilsson3 days ago1.0Says online they have the fuse I need but there's nothing in the store that fits the description
- SLScott LottNov 10, 20251.0I visited the store on Sunday, November 9th, and was very disappointed with the level of customer service. There were no lumber buggies available inside, and when I asked an associate about one, I was rudely told to go get one from the parking lot. I received no assistance loading ten 4x8 sheets of OSB onto my buggy, and after checking out, no one offered to help me load them into my truck. I’m not a young man, and it was extremely difficult for me to handle this on my own. I expect better service and consideration from a store that serves customers purchasing heavy materials.
- CWCindy WillinghamNov 9, 20255.0⭐️⭐️⭐️⭐️⭐️ We had a great experience with Brett at Lowe’s! He was extremely willing to help and took the time to answer all of our questions. Brett was friendly, attentive, and genuinely eager to make sure we had everything we needed. He made us feel like valued customers rather than a nuisance — which means a lot these days. Excellent customer service all around!
- HGHunter GravesNov 6, 20251.0Let me start by saying I have used Lowe’s on multiple occasions and this experience has completely ruined the entire store for me. I bought a fridge online from hattiesburg Lowe’s. The fridge was defective and did not work. Lowe’s sent out a repair man who said the fridge was faulty and gave us an authorization number for a replacement. We were given SPECIFIC instructions by Frigidaire to reach out to hattiesburg Lowe’s with an authorization number for a replacement. After being hung up on upwards of 5 times, I left work and went to the store. The appliance manager, a woman who would not give me her name, hid from me for over half an hour and gave her subordinate a phone number for me to call. After calling the number SHE PROVIDED the phone associate asked to speak to her. I said I haven’t even seen her, she’s hiding. The subordinate once again goes to find her, which takes another 20 minutes. It took so long the phone associate called the store and got a different manager. By the time she got the other manager to find me, the appliance manager woman shows up. She says, and I quote “WHY DO YOU NEED TO TALK ME” I walk away because she is being extremely rude and she CHASES me down an ENTIRE AISLE. She SCREAMS at the other managed to not provide me a refund and follows me to customer service. This was hands down the worst customer experience I have ever received in my entire life. If you can by your items elsewhere, I implore you to do so. You do not want to deal with Lowe’s or the appliance manager at hattiesburg Lowe’s Highway 98. Save yourself the trouble.
- SSs3ntionNov 5, 20251.0I waited almost 3 and a half hours for a curbside pickup got to the 2 hour mark went inside to see if I could just grab the 5 small items and leave the lady in the front told me no I couldn’t and said there was only 2 more cars ahead of me if I couldn’t rate it 0 stars I would
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Hattiesburg, MS?
Lowe's offers a wide range of products including appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, lumber, grills, garden equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Hattiesburg?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's in Hattiesburg offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any special installation services available at Lowe's Hattiesburg?
Yes, they offer various installation services including appliances, countertops, flooring, lighting, HVAC, garage doors, and much more.
Can I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, while in-store returns require proof of purchase at the customer service desk.
Is Lowe's Home Improvement in Hattiesburg close to any propane suppliers?
Yes, Blue Rhino Propane Exchange is nearby, making it convenient to pick up propane if you are shopping for grills or outdoor equipment at Lowe's.
Are there any dining options near Lowe's Home Improvement in Hattiesburg?
Yes, nearby restaurants include Lost Pizza Co. Hattiesburg and Floyd's Grill, which are great options to enjoy a meal before or after your shopping trip.
Where can I get locksmith services near Lowe's in Hattiesburg?
Minute Key and minuteKEY are nearby key and locksmith services where you can get key duplication or lock services conveniently close to Lowe's.