Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Columbus, MS Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
1,314 reviews
5 stars
608
4 stars
308
3 stars
139
2 stars
73
1 star
186
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are numerous complaints about poor customer service, with many customers reporting rude and unhelpful staff, particularly at the Columbus, MS location.
Product Availability
Customers frequently noted issues with stock availability, often finding items out of stock or misrepresented on the website.
Delivery Issues
Multiple reviews highlighted significant problems with delivery schedules and communication, leading to frustration and dissatisfaction.
Employee Performance
While some employees received praise for their helpfulness, many others were criticized for being inattentive or unprofessional.
Store Condition
Several customers mentioned cleanliness and organization issues within the store, impacting their shopping experience.
- HBHarvey BargerNov 4, 20255.0Man don't get me started on Lowe's, it the Walmart of hardware stores. Everyone know this about Lowe's stores . You go in looking for one certain thing come out with a buggy full. They are just that good, oh yes they are.
- KKkevinationOct 25, 20251.0If it were possible to give a rating lower than one star, I would. I’m very disappointed with the level of professionalism from the customer service desk and team leads at Lowe’s. It feels like some employees may not be fully committed to providing good customer service, which makes the experience frustrating. I strongly recommend offering additional training to help staff better understand how to take care of customers and represent the company well. Excellent customer service can make such a big difference, and I truly hope this feedback helps improve the experience for everyone. God bless all. ---- order date Sep 20 ---- Update as of Nov 01 "Order placed on September 20 with an expected delivery date of September 21. I have contacted both customer support and the store multiple times and was assured on four separate occasions that I would receive a follow-up, but I have yet to hear back. As of November 1, the items still have not arrived. I am continuing to wait patiently." ---- another update Nov 9, no one reach out to me yet. Everytime I call customer support they always say someone will contact me. Very poor service. ---- Update as of November 18: my order has not arrived yet. Customer service has contacted the shipping company and the store manager, and I am currently awaiting further information regarding the delivery. ---- Called Lowes Customer support and the 3rd party shipping company again and no luck with my items. (2 months delay)
- RCRenovate your house LLC CastroOct 23, 20255.0Es mannifivo buena atención al cliente
- MDMarti DavisSep 28, 20255.0This is one of one big name home improvement store, so as you can see there aren't a whole lot of choices but I will rate it five stars still because I can find everything that I want every time I go it may be pricey but it's there
- AHAlicia HillSep 15, 20251.0My husband and I came in at around 7 on a Saturday night to return some panels for a greenhouse that had warped the next day. Three women were at customer service chatting and didn't even acknowledge us for several minutes. When one finally did, she didn't seem willing to work with us. She said she didn't know the store number for the store we had purchased them from. I asked if she could call the store and find out, or if she needed me to. She acted like she couldn't figure anything out. Another woman came over to help out. She said she was the manager and that, we can't return anything that is damaged, she said it was Lowes policy. We said we knew that wasn't the case and that we hadn't damaged it, that the product was terrible. She refused to do anything. It was the most frustrating experience we had had at any Lowe's (and we go there A LOT). We left, called both New Albany and Tupelo, who both said it was not policy and they would refund us. We will stick with Tupelo and will never return to the Columbus store, what a waste or time and money and dealing with rude associates.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Columbus, MS?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Columbus, MS?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary.
Does Lowe's Home Improvement in Columbus, MS offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates will be provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as forms of payment.
Are installation services available at Lowe's Home Improvement in Columbus, MS?
Yes, Lowe's offers various installation services including appliances, blinds, cabinets, countertops, decking, doors, flooring, lighting, roofing, and more.
What accommodations are available at Lowe's regarding language and accessibility?
Lowe's provides services in English and Spanish, with in-store translation available for other languages. The store also offers wheelchair accessible parking.
Are there any nearby places to visit before or after shopping at Lowe's Home Improvement in Columbus, MS?
Yes, nearby places include The Assembly Columbus church and The Assembly Kids Academy for family visits, as well as several restaurants like Hot Stuff Pizza and Krispy Krunchy Chicken for a meal.
Where can I exchange propane in the area around Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby for convenient propane refills or exchanges.
What convenience stores and gas stations are close to Lowe's Home Improvement in Columbus, MS?
Sprint Mart, Shell, and Energy Stop Columbus Ms are nearby convenience stores and gas stations where you can fuel up or grab essentials before or after your visit to Lowe's.