Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Washington, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,282 reviews
5 stars
641
4 stars
321
3 stars
127
2 stars
55
1 star
138
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are reported as rude or unhelpful.
Product Availability
Customers frequently mention issues with stock availability and inventory accuracy, leading to frustration when items are not found despite being listed as in stock.
Store Experience
The store is generally described as clean and organized, with a good selection of products, but some customers report difficulty in finding assistance.
Delivery Issues
Numerous complaints highlight significant problems with the delivery service, including missed deliveries and poor communication.
Return Policy
Customers express dissatisfaction with the return policy, particularly regarding time limits and the handling of returns without receipts.
- KDKathy Durham2 days ago4.0I love their big selection of items but you don't get the personal car that you do at the smaller hardware stores. Yesterday I did get very good service, But it's usually a hit and
- JTJesse TurnerSep 22, 20251.0Terrible return policy. 48 hours if you use your credit card, a month if you use their credit card. Dumb.
- APAnna PrichardSep 8, 20254.0Needed a couple small items... Improvising replacement parts for a child's patio swing.
- ISIvy StevensSep 4, 20255.0The manager Sam was very helpful and the best manager I have ever had an experience with at any store. He really goes out of his way to help you and make you feel like a valued customer and make things right in the case something happens. He will do anything it takes to keep a happy customer. Every employee has always been so kind and helpful at this location, way more than other locations I have been to.
- BMBrian McKannaSep 2, 20252.0I used to love this location! Easily spent 10k plus but I’m not shopping here anymore. The staff have become lazy and rude. I’ll take my business elsewhere
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Washington, MO?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Washington, MO?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27, 2025, and open from 6:00 AM to 18:00 PM on December 24, 2025.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also inform you of any status changes.
What is Lowe's return and exchange policy?
Most items can be returned within 90 days. Returns from Lowes.com can be started online. In-store returns require proof of purchase at the customer service desk.
Which payment options are accepted at Lowe's Home Improvement in Washington, MO?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's?
Yes, Lowe's offers numerous installation services including appliances, blinds, cabinets, flooring, doors, lighting, roofing, and more.
Are there any nearby places of interest around Lowe's in Washington, MO?
Nearby places include LookAfter Hair Company (a hair salon), Supplement Superstore (vitamins and supplements), Michaels (craft shop), and several banks like US Bank and Bank of Washington.
How can customers use nearby transit or local services to visit Lowe's?
Customers can visit Lowe's conveniently located near various services like the U.S. Post Office, CVS Pharmacy, and local banks, making it easy to combine errands in one trip.
What local dining options are available near Lowe's Home Improvement in Washington, MO?
Near Lowe's, you can enjoy dining at places such as Arby's, Panera Bread, Jack in the Box, and Saint Louis Bread Co., perfect for grabbing a meal before or after shopping.