Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Washington, MO offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,295 reviews
5 stars
650
4 stars
321
3 stars
129
2 stars
56
1 star
139
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unresponsive.
Product Availability
Customers frequently report issues with stock levels and product availability, leading to frustration when items are not found despite being listed as in stock.
Store Organization
The store is generally described as clean and organized, making it easy for customers to find items, although some still struggle with locating specific products.
Delivery Issues
Numerous complaints highlight significant problems with the delivery system, including cancellations and lack of communication regarding orders.
Pricing and Selection
Customers appreciate the variety of products and competitive pricing, but some express concerns about the quality and availability of certain items.
- JYJena YarbroughJan 2, 20264.0Found what I needed from one of the veteran workers. Thank you for your service!
- KSKylie SchroederDec 29, 20255.0Had a fantastic experience with the appliance department at Lowe’s - after a very frustrating experience with a third party delivery service, the appliance department went above and beyond to meet our needs and make things right. We will definitely be back for future appliance purchases!
- CLCamden LockDec 20, 20255.0Honestly this would have been a 1 star over the issue I had in the last 7 days until 2 very very caring people went above and beyond. Brandon was the supervisor and Rebecca the curbside girl. When dealing with contractors coming and multiple items things get crazy.. Add in December and issues can happen. These 2 5 billion stars for turning a nightmare to a home renovation I am proud of now!!! Thank you to you both
- ACAndrea ClarkDec 13, 20255.0Met Ralph today & he was great. Very knowledgeable about the products I needed, and friendly as well. I had questions, & he had the answers. Awesome customer service, saved me a lot of time & hassle.
- PSPaul SchluechtermannDec 6, 20255.0It's never a quick in and out even if I go for one thing cause I lose all thoughts and start wondering around the store looking at almost all the tools or just start looking at a lot more. I sometimes go for one thing and leave with at least 3 to for things everytime. The workers always friendly and nice there
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Washington, MO?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Washington, MO?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27, 2025, and open from 6:00 AM to 18:00 PM on December 24, 2025.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also inform you of any status changes.
What is Lowe's return and exchange policy?
Most items can be returned within 90 days. Returns from Lowes.com can be started online. In-store returns require proof of purchase at the customer service desk.
Which payment options are accepted at Lowe's Home Improvement in Washington, MO?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's?
Yes, Lowe's offers numerous installation services including appliances, blinds, cabinets, flooring, doors, lighting, roofing, and more.
Are there any nearby places of interest around Lowe's in Washington, MO?
Nearby places include LookAfter Hair Company (a hair salon), Supplement Superstore (vitamins and supplements), Michaels (craft shop), and several banks like US Bank and Bank of Washington.
How can customers use nearby transit or local services to visit Lowe's?
Customers can visit Lowe's conveniently located near various services like the U.S. Post Office, CVS Pharmacy, and local banks, making it easy to combine errands in one trip.
What local dining options are available near Lowe's Home Improvement in Washington, MO?
Near Lowe's, you can enjoy dining at places such as Arby's, Panera Bread, Jack in the Box, and Saint Louis Bread Co., perfect for grabbing a meal before or after shopping.