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Lawn Equipment Store
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Frequently Asked Questions About SiteOne Landscape Supply
How do I create an online account?
To create an online account, complete the Request an Account form in the top right corner of the screen. You'll need your SiteOne customer number. If you are not currently a SiteOne customer and would like to become one, please contact us by calling 1-800-SITEONE (1-800-748-3663).
Are all of your products available online?
Yes, the majority of our products are online. If you are looking for an item and cannot find it, you can add a note on your order when you check out or contact us.
What do I do if I cannot find what I'm looking for?
Please contact your local branch. If you are placing an order with other items, you can include a message to the branch with your order.
How do I place an order?
To place an order online, log-in, confirm your selected branch, and then add products to your cart. Once you have added items to your cart, then move to checkout. You may place an order for pickup or delivery.
I placed an order and would like to know the status.
You can see order status on the Open Orders and the Order History pages in the Account Dashboard. This will include all orders, not just those placed online. For more details on a pending order, please contact your selected branch.
How does the Buy Online, Pick Up in Branch process work?
When ordering online, select a SiteOne branch location for Pick Up. You’ll get an Order Confirmation email acknowledging receipt of your order, and an Order Ready notification when your order is ready to be picked up.
Is local delivery available when I buy online?
SiteOne offers local delivery on most orders within 60 miles of the branch. A delivery charge may apply
What if I need to return an item that I ordered?
To return any items, bring your order receipt with you to the SiteOne branch location where you picked up your order. Please refer to SiteOne’s current https://www.siteone.com/returns for details.
What do I need to bring with me to pick up my order?
For pick up, please bring a government-issued photo ID and your order number or the Order Ready notification email.
Once my order is ready, how long will it be available for pick up?
Your order will remain available for a maximum of seven days from the first time you receive an Order Ready notification email. Orders not claimed after seven days may be subject to cancellation.
How will I know my order is ready for pick up?
When your order is ready for pick up, you will receive an Order Ready notification email, which will include instructions for picking up your order.
How can I create an online account with SiteOne Landscape Supply?
Complete the Request an Account form at the top right corner of the screen and provide your SiteOne customer number. If you are not a current customer, call 1-800-SITEONE (1-800-748-3663) to become one.
Are all products available for purchase online?
Yes, most products are available online. If you cannot find a specific item, you can add a note on your order at checkout or contact your local branch.
What is the process for placing an order online?
Log in, confirm your selected branch, add products to your cart, and then proceed to checkout. You may choose pickup or delivery options for your order.
How does the Buy Online, Pick Up in Branch option work at SiteOne?
Select a SiteOne branch location during online ordering for pickup. You'll receive an Order Confirmation email and another notification when your order is ready to be picked up.
Is local delivery available for online orders?
SiteOne offers local delivery on most orders within 60 miles of the branch, with a possible delivery charge.
What should I bring to pick up my order?
Bring a government-issued photo ID and your order number or Order Ready notification email when picking up your order.
How long will my order be held for pickup once ready?
Orders remain available for pickup for up to seven days after you receive the Order Ready notification. Unclaimed orders may be canceled after this period.
What are the store hours for SiteOne Landscape Supply in Valley Park, MO?
The store is open Monday to Friday from 7:00 AM to 5:00 PM, Saturday from 7:00 AM to 4:00 PM, and closed on Sundays.
Are there any nearby places that can help with home improvement projects?
Yes, nearby locations like Deck & Fence Services and Aphrodite Granite and Marble Inc. offer building supplies that complement landscaping projects.
What nearby facilities can support my landscaping and gardening needs?
St. Louis Composting Inc and Total Organics Recycling provide landscaping and recycling services that might be beneficial for gardening and landscape maintenance.
Are there local transport or parking options near SiteOne Landscape Supply?
Yes, Park N Ride, a nearby park with arts and entertainment activities, can provide parking options, and U-Haul Neighborhood Dealer offers truck rentals for transporting supplies.