Lowe's Home Improvement

Reviews

• MW

  Michael Webster

  Apr 25, 2026
  5.0
  Too many automated registers, but its a corporate policy. I want the cash register attendants, they are faster and less stressful than computers. Great local staff, helpful in the aisles but Lowes has horrible corporate policies. St Robert/Waynesville needs a small town hardware store, hire away from Lowes their staff.
• KB

  kr br

  Apr 22, 2026
  5.0
  I was in Lowe’s needing assistance for a new house build that we are very excited about and we were helped out by Paul and the electrical and plumbing section. Very very knowledgeable. Best attitude best customer service that I have experienced in a very long time. Really appreciate his knowledge and willingness to help us out he was assisted by a young man named Logan, who is very eager and helpful. We really appreciate the service that we had today. It’s a breath of fresh air and gives me faith in our community and society thank you guys so much.
• RR

  Raychel Rosas

  Apr 11, 2026
  5.0
  Absolutely amazing. Love how clean this location is. Crystal in the garden center was absolutely sweet and very knowledgeable and helpful when it came to me picking out flowers for my garden this year. P.s. bonnie the garden cat is perfect
• MB

  Madi Baker

  Apr 6, 2026
  1.0
  Don’t bother trying to call because the AI assistant won’t register anything you are saying. You will sit on the phone for 30 minutes with most of that being silent and the AI bot popping in every couple of minutes saying “I didn’t catch that. You can say things like I’m here for curbside pickup and I can assist you from there” but no matter what you say- you can’t move on from this. I’d give 0 stars if I could.
• JS

  jasson sjoberg

  Mar 31, 2026
  1.0
  We went to Lowe's to purchase a water heater on February 21, 2026 because our water heater had a small leak. Lowe’s sent our order to Dragonfly for same day installation. We put in an order for the water heater we wanted. Lowe’s told us we would get our Military Discount when the installation company Dragonfly picked up and installed the Water Heater. Dragonfly contacted us within minutes of placing the order at the store and told us not to purchase the water heater from Lowe’s because they would do the pickup of the water heater and bring it to our house. They wanted us to leave Lowe’s right away and take pictures and send them to Dragonfly. They then said a technician would meet us to do this. They then said they would bring a water heater from Lebanon to install. It was not the one we wanted. We told them the one we wanted was at the St. Robert store. They kept telling us it was not in stock. We told them we would go with them to show them it was available. The technician agreed to do this and Dragonfly called him and refused permission for him to do this. He then said they had it in stock at Lebanon and he was going to get it. We needed a water heater that day and they knew this. So they brought a water heater they already had and was not the one we wanted and began the installation. The technician then proceeded to break the main water pipe. He ran upstairs to frantically inquire where was the location of the water shut off. We went downstairs to find an inch of water covering the entire laundry room. We grabbed as many towels as possible and started mopping up water. The technician called other technicians to look for a Shop-Vac. He said a technician was on the way and he was helping with the clean-up at this point. We called our son in law and he came over right away with his Shop-Vac and started helping. The technician then quit helping clean up the water which had spread to the carpet in the hallway and the family room. Another technician showed up. He also did not have a Shop-Vac and didn’t help with the clean-up. So, we got a water heater we didn’t choose, a mess of water damaged carpet and furniture that was sitting in the water, and they refused to give us the military discount the store said they would. Dragonfly refused to compensate anything for the clean up and the water damage and Lowe’s says it’s not their fault. They each keep sending us back to the other one in a round robin giving us no help or compensation. Neither wants to take responsibility for the mess they created!

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