The Container Store

Reviews

• JS

  John Smith

  6 days ago
  1.0
  This is the worst customer service I have ever seen. Something happened because it wasn’t always like this. I tried to go in and buy 2 brackets, some little plastic strips, and a wooden shelf to add to my existing system (that I purchased at this store) and the girl said she would go look to see if it was in stock. She never returned. I asked another woman to check on her and that woman went in back, and never returned. After waiting an extended period of time I just left. I ordered the parts on-line. I received an e-mail today that I could come pick up my order. When I arrived I waited for a while and a girl came out and displayed a little bag and said here it is. I looked at her and said, “That’s not it”. She looked at me as if I was crazy. I had to tell her that my order is a wooden shelf that’s 2 feet long. Won’t fit in the little bag. So I waited around again as she looked through the computer. She had no idea what was going on. She finally went in back … and never came back. The cashier eventually asked me if I was waiting for something. When I said, “I’m still waiting” she checked on her little walkie talkie earpiece and told me the order was not ready. THEY ARE THE ONES THAT E-MAILED ME! I left and came back about 20 minutes later. I told the woman that we would resolve it today. Either I can pick it up, or I will cancel the order. She immediately launched into some complicated, “well you have to return the brackets and the counter and then …”. I told her to keep the damn money and I left. So, I called the customer service line and asked for the District Director, Will Chenowith. They put me on a long hold, then came back, then put me on a long hold again. I eventually just hung up. DON’T LET THEM STEAL FROM YOU THE WAY THEY DID FROM ME! It’s not worth the time or effort to buy anything here. Edit: After seeing the response they posted I just get pissed off. I have thousands of dollars in a closet system that was purchased specifically because of the feature that I could add or remove parts of it as my needs changed. Now, that feature is lost. And I have this set up in two of my large closets. I can’t buy Elfa from anyone else and I need to change the shelf setup. I wish I could return the whole damn thing and go with an install from another manufacturer. You guys screwed me over and sold me a big pile of crap that I can’t use.
• MS

  Michelle Smith

  Dec 29, 2025
  3.0
  Loved the store however, the kitchen stock was very sparse. I asked about a couple of items and was directed to order online if they were out in the store. It’s a bit of a drive to Brentwood and it would have been nice to have the items in stock that we were looking for.
• RR

  Ricky Ric

  Nov 29, 2025
  1.0
  Sad,,,,,,,,,,,,, very SAD!!!!!!!!!!!!!! We used to travel quite some distance to shop at the Container store about once a month. Slowly but surely we've noticed a steady decline in their inventory and selection of containers, particularly the small ones and also the colorful ones. We visited the store again for the last time a few days ago, and walked out with nothing. Sooooooo, off to Amazon it is. They had everything I needed at less than half the price. Sad to see a really great store slide backwards. My prediction is that they won't be around for very much longer.
• MS

  Melaney Stinson

  Oct 31, 2025
  5.0
  Best organization place ever!!
• AJ

  Allen Jones

  Oct 10, 2025
  4.0
  It's a lot of your basic but high end stuff. Different ways to style and organize from the closet to the garage.

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