Brand Certified
Ferguson Home
3.9(11 reviews)
Certified by Ferguson Home • Mar 01, 2026
Business Details
1805 South Brentwood Boulevard, St. Louis, MO
63144, United States
Certified by Ferguson Home • Mar 01, 2026
(314) 949-0391
Certified by Ferguson Home • Mar 01, 2026
https://www.fergusonhome.com/showroom/branch/saint-louis-mo-showroom-1707
Certified by Ferguson Home • Mar 01, 2026
About
Certified by Ferguson Home • Mar 01, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project in St. Louis, MO. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Location
Certified by Ferguson Home • Mar 01, 2026
Hours
Certified by Ferguson Home • Mar 01, 2026
Reviews
3.9
11 reviews
5 stars
8
4 stars0
3 stars0
2 stars0
1 star
3
- TCTaylor Corkery1 day ago5.0Loved my experience at Ferguson! Melissa was quick to help me and provided excellent service!
- MCMeghan Corkery1 day ago5.0I walked in looking for some new appliances for my house not knowing what I exactly wanted, the staff came right up to me and helped me with my vision. They were very nice, professional, and helpful!
- VJV J4 days ago1.0I am currently in the middle of a full kitchen renovation and visited FergusonHome fully intending to purchase multiple items for my project. Instead, I walked out and chose to take my business elsewhere. I walked the entire store — and I was the only customer inside. During that time, I passed approximately 5–6 employees. Two were engaged in conversation with each other. Not one person greeted me. Not one person asked if I needed assistance. Not one person acknowledged me beyond a brief glance. When a customer is alone in a retail establishment and still receives zero engagement, that is not oversight — that is culture. The store is brightly lit, but the atmosphere felt cold, unwelcoming, and dismissive. As someone prepared to spend a significant amount of money, I expected at minimum basic courtesy. I sincerely hope my experience was not influenced by the color of my skin. Because whether intentional or not, being completely ignored in an empty store leaves that question lingering. Customer service is not complicated. A simple “Hello” would have changed everything. Unfortunately, the silence spoke louder.
- SWstephen weissDec 11, 20251.0Nice selection, however several issues... Icemaker is horribly noisy and they have no solutions except - yes they are. Kitchen sink...scratches and is soft, barely drains and always an excuse... Called looking for my salesperson....Operator...who, does he work here? Then he goes on vacation...no notice on his voicemail nor the 2nd operator stating he was gone for a while...when you spend lots on a full kitchen...you would think they would bend over backwards...3 ovens, small fridge, icemaker and more. I was asked to call the manager on the store, I’ve never heard anything… This is typical of them. You spend thousands And thousands and they don’t respond
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What types of products does Ferguson Home offer?
Ferguson Home offers a wide selection of bath, kitchen, and lighting products from renowned brands for home building and renovation projects.
Can I visit Ferguson Home's showroom to see products in person?
Yes, you can book an appointment to visit one of Ferguson Home's state-of-the-art showrooms to experience products firsthand and receive personalized expert support.
What are the showroom hours for Ferguson Home in St. Louis, MO?
The showroom is open Monday through Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 3:00 PM, and closed on Sundays and certain holidays.
How do I return an item to Ferguson Home?
You can initiate a return within 90 days of receipt by logging into your Fergusonhome.com account and following the online return setup instructions.
Are there any restocking fees for returned items?
No, Ferguson Home does not charge any restocking fees for returned items.
What payment methods are accepted at Ferguson Home?
Ferguson Home accepts payment via Amazon Payments, Ferguson Line of Credit, checks, credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
What should I do if my purchase was damaged during shipping?
You should set up a return online selecting the damage reason and upload photos. If damaged upon delivery, refuse the shipment, document the damage, and contact customer service immediately.
What nearby places can I visit before or after shopping at Ferguson Home?
Nearby you can enjoy shopping at The Container Store for home goods, grab a coffee or bakery items at St. Louis Bread Co., or visit Brentwood Square shopping center and cinema.
Are there nearby services that can assist with shipping or printing needs?
Yes, FedEx Office Print & Ship Center is close by for your printing and shipping needs, making it convenient to handle related tasks while visiting Ferguson Home.
What options are available nearby for outdoor gear or athletic shoes?
Near Ferguson Home, you can visit REI for outdoor gear and sportswear, or Saucony for shoe shopping, ideal if you want to outfit your home and lifestyle in one trip.
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