I have shopped here a few times and the people I talk to are always helpful even if it means that they ultimately aren’t even selling me anything.
DC
Dustin Campbell
Aug 20, 2025
1.0
I’ve owned my own swimming pool maintenance and repair company for about three years now. In this business, finding a reliable wholesale vendor for parts and supplies is critical. Unfortunately, my repeated experiences with Midwest Pool & Supply (both the Campbell location and the store by the Nature Center) have been consistently disappointing.
The staff, with the exception of John (who is helpful and professional), are generally rude, slow, and impersonable. It often feels like your time means nothing to them. When you bring in a water sample, you can expect to wait anywhere from 20–45 minutes, only to be handed a treatment plan that’s both expensive and ineffective. By contrast, Leslie’s can test and provide a treatment plan in less than five minutes, and SCP can source parts for me at about 20% less cost in under 30 minutes.
What’s most frustrating is the overall attitude — it feels like you’re inconveniencing them by trying to give them your business. As a business owner myself, I’ve never understood how a company can act like taking a customer’s money is a burden.
This will be the last time I ever do business with Midwest Pool & Supply. I strongly caution others before shopping here. There are several other vendors in Springfield who offer better customer service, better pricing, and who actually care about their customers — this simply isn’t one of them.
DP
Dustyn Parker
Jul 12, 2025
5.0
Great local company. You’re treated that way too. Customer for life.
BJ
Brian Jones
Jun 5, 2025
5.0
Nice and knowledgeable people.
AC
A C
Jun 5, 2025
4.0
Great customer service & everything could need or want for your pool.
Frequently Asked Questions About Midwest Pool & Spa
What types of pool and spa products does Midwest Pool & Spa offer?
Midwest Pool & Spa offers a wide range of products including brands like Polaris, Zodiac, Dolphin, ProTeam Chemicals, BioGuard, Hayward, Pentair, and many more for pool and spa care.
What are the store hours for Midwest Pool & Spa?
The store is open Monday to Saturday from 9:00 AM to 5:00 PM and Sunday from 10:00 AM to 5:00 PM. It is also open on Memorial Day, Independence Day, and Labor Day.
Does Midwest Pool & Spa offer curbside pickup or online ordering?
Yes, Midwest Pool & Spa provides both in-store shopping and curbside pickup. Customers can place orders online or by phone, with contactless Pay by Text also available.
Is Midwest Pool & Spa accessible for customers with disabilities?
Yes, Midwest Pool & Spa has wheelchair-accessible entrances, parking, and unisex restrooms to accommodate customers with disabilities.
What payment options does Midwest Pool & Spa accept?
The store accepts various payment methods including American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, Invoice, Mastercard, PayPal, Samsung Pay, Travelers Check, and Visa.
Does Midwest Pool & Spa provide any water testing or repair services?
Yes, the store offers free water testing, free in-store repair labor, and water care advice. They also specialize in Dolphin Cleaner Repair, Polaris Repair Station, and Raypak Warranty Station.
Where is Midwest Pool & Spa located?
It is located at 4213 S Nature Center Way, Springfield, MO 65804, on the frontage road to the Springfield Nature Center in the Farmer's Park neighborhood.
What nearby places can I visit before or after shopping at Midwest Pool & Spa?
Nearby you can visit the Springfield Nature Center, Garden Grille & Bar for dining, and the Aviary Cafe Farmers Park for breakfast or brunch. These spots provide dining and leisure options close to the store.
Are there fitness or recreational options near Midwest Pool & Spa?
Yes, Redline Athletics Springfield is nearby for gym and boot camp workouts. Additionally, Living Memorial Park and Farmers Park Apartments offer outdoor park spaces for recreation.
Can I find accommodations near Midwest Pool & Spa?
Yes, the Hilton Garden Inn Springfield, MO is nearby, providing hotel accommodations for visitors. Nature Trails Apartments also offer residential lodging close to the store.