Brand Certified
Lowe's Home Improvement
4.2(3528 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1850 E. Primrose, Springfield, MO
65804, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(417) 889-1980
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/MO-Springfield/0422
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Springfield, MO, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
3,528 reviews
5 stars
1,960
4 stars
837
3 stars
313
2 stars
138
1 star
280
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of the staff, there were numerous complaints about poor customer service experiences, particularly regarding order issues and long wait times.
Product Availability
Customers frequently noted that the store was well-stocked and had a good selection of products, but there were also reports of items being out of stock or not available as advertised.
Checkout Experience
Several reviews highlighted frustrations with the checkout process, including long wait times and inadequate staffing at the registers.
Installation Services
There were significant complaints regarding the quality of installation services, with customers expressing dissatisfaction with third-party contractors and the handling of issues related to installations.
- SDSarah Davis2 days ago5.0Everyone was very friendly and helpful!
- SLSkylar loveFeb 17, 20262.0Rude workers when you ask for help
- JPJason ParkerFeb 9, 20261.0After trying 3 x trying to convince the girl these are on sale I gave up. They are not. The sign is wrong.
- LCLorean CooleyFeb 4, 20261.0I purchased a brand new LG washing machine on January 16th and it was installed on January 18th. On January 26th the washing machine stopped draining. I called Lowe’s and was immediately told it “wasn’t their issue” and I would have to contact LG. When I contacted LG, as soon as I told the representative who installed the machine I was forwarded to Lowe’s customer service. Again, told the same story. Bounced back to LG, and yep.. again forwarded to Lowe’s. I finally refused to tell the LG representative who installed the machine and got a service request through. I had an appointment scheduled for today, February 4th. I was told that a Sears service representative would come between 8-5. This morning I received a text that a part they shipped to my house was on back order. My new service date is set for February-16th now. Another two weeks away. How can they send a part when they haven’t serviced the machine? Assuming it is just a drain pump? What if the part is incorrect ? I have to wait longer after they figure it out? Also, keep in mind my washing machine isn’t draining.. I’ve gotten all the water out I can but it still has water inside of it. Now I have a brand new washing machine sitting with water. No telling the shape this thing will be in by the time someone actually fixes it. My husband called Lowe’s on Primrose street in Springfield MO, Store #0422. Spoke with a manager, Tim. Who proceeded to only tell us exactly everything he was told to begin with. No solution, not even advice on how to possibly get the machine in a state no further damage could be done. Just “what do you expect me to do”. I sincerely hope no one else has to go through this mess. It feels like you’ve been robbed. And yep.. paid over $200 for that extended warranty service too. What a waste.
- DRDiana RudolphFeb 2, 20261.0We ordered 3 new windows, a screen door, and new front door back in Dec. Y'all keep taking the money and putting back in our account, you and have cancelled delivery to many time to count, with today being the most recent. Here it is Feb. 2, 2026 and you cancelled our order AGAIN ?! Seriously either delivery my stuff or forget it!!! I'm done with you guys!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Springfield, MO offer?
Lowe's offers a wide range of home improvement products including appliances, plumbing, paint, tools, flooring, decking, grills, lumber, and more. They also provide installation services for many items like appliances, flooring, doors, and HVAC.
What are the store hours for Lowe's Home Improvement in Springfield, MO?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, the store is closed on Thanksgiving Day and Christmas Day.
Does Lowe's offer instore pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns from Lowes.com can be initiated online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment methods.
Are there nearby dining options around Lowe's Home Improvement in Springfield?
Yes, nearby dining options include Applebee's Grill + Bar, Culver's, Cheddar's Scratch Kitchen, Golden Corral Buffet & Grill, Starbucks, and Pizza Hut Express, making it convenient to grab a meal before or after shopping.
Are there other retail stores near Lowe's where I can shop?
Nearby retail stores include Target Store Springfield, Shoe Carnival, CVS Pharmacy, and Benefit Brow Bar at Ulta, providing additional shopping options near Lowe's.
Which nearby services can help with security needs near Lowe's?
MinuteKey key and locksmith services are available nearby, helpful for customers needing key duplication or lock services when shopping at Lowe's.
Does Lowe's Home Improvement provide support in languages other than English?
Lowe's primarily offers services in English and Spanish. In-store translation services are available for other languages.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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