Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Saint Louis, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,464 reviews
5 stars
1,277
4 stars
572
3 stars
264
2 stars
109
1 star
242
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported negative experiences with specific employees.
Store Organization
Several reviews mentioned cluttered aisles and a disorganized store layout, making it difficult for customers to browse.
Delivery Issues
Numerous complaints were made regarding delivery problems, including damaged items and poor communication about orders.
Pricing Concerns
Customers noted that prices are higher compared to competitors, with some expressing dissatisfaction with the value for money.
Safety and Cleanliness
Concerns were raised about the safety of the parking lot and the cleanliness of the store, particularly in the garden center.
- WMwill mikesell6 days ago1.0Kept putting me on hold for 30 minute were rude and hung up on me
- DLdan luttrellNov 1, 20254.0Good but too much stuff stacked in the aisles, starting to look junky like home depot and hard to get past people in the main aisles of the store. Less likely to browse for extra items.
- EFErin FreemanOct 30, 20255.0I live like two blocks from this place. As a new homeowner of a 140 year old house, I’m there all the time. I do not know what they’re feeding these people or what, but every single time I am in there I have the best customer service experience of my life. Every single employee I have interacted with there (and there have been a lot) have seemed really happy and are so helpful and kind. It is genuinely baffling. Whatever is going on over there to keep people that happy, you’re doing a great job.
- JHJeffrey higginsOct 19, 20251.0I BOUGHT 2 SAMPLES OF PAINT. ON THE WAY TO MY CAR, I NOTICED THAT THERE WAS PAINT LEAKING INTO THE BAG. I TOOK IT TO CUSTOMER SERVICE AND WANTED TO EXCHANGE THEM SINCE SOME SPILLED OUT AND THERE WAS PAINT ALL OVER THE OUTSIDE. BRIGID, TOLD ME THAT I COULDN'T EXCHANGE A SAMPLE. SO SHE PUT THE LID ON AND THREW IT BACK IN THE BAG WITH THE SPILLED PAINT. I ASKED IF I COULD GET A NEW BAG. SHE TOOK THE DRIPPING CONTAINERS AND PUT THEM IN THE NEW BAG. THERE WAS A LITTLE HOLE IN THE BAG. NOW THERE IS PAINT ON MY LEATHER SEATS AND CARPET OF BACK. BRIGID, DOESN'T SEEM LIKE SHE IS HAVING A VERY GOOD DAY JUDGING BY ALL THE ATTITUDE SHE HAD.
- KKkoriecampOct 7, 20251.0In May we started the process of ordering and installing a front door and screen door with Lowe’s . We were assigned a partner to help us through the process and they came out and took the initial measurement. We would need a custom front door but could use a standard screen door. We were quoted a price and signed the contract. Then the professional came out for a second measure and determined that we would need a customer screen door as well. The price increased $600 but we signed another contract and got the process going to get the door ordered. Apparently during this time our assigned partner was transferred to another department, and we weren’t made aware. Someone else called us to have us pay the invoice and the invoice was the wrong amount. I asked why and asked that it included both doors and the install for both. They said yes and that they didn’t know why it was different. We paid and waited until the middle of July for our doors to come in. July came and someone from Lowes called and asked if we were supposed to have a front door as well and said they would look in to what happened since only a screen door came in and call us back. No one called us back, so I called corporate since I no longer had a store contact. They said they would investigate it and get back to us. No one did. I called back and they said they would forward a ticket to the store to have them investigate it and call us back. For several weeks I kept getting the run around of being promised calls and not receiving them. I was also getting calls from Lowe’s during this time asking me why I didn’t schedule my install yet. I would then tell them what happened, they would verify that in the notes, and then they would promise a call that would never come. Finally, they got the original partner assigned to my order who said that it looked like the front door wasn’t ordered and he would look into it and call us back. He didn’t. Then I called him back and he said once again that he would investigate it and call us back. The next day Lowe’s called me to schedule the install, and I asked if that meant our door was ordered and they said yes. So, we waited for the install appointment on 10/2 and I took the whole day off work to be home for it. Surprise, there was no front door when the installer went to Lowes. Lowes then called me; I asked them to cancel the entire install because I couldn’t deal with this anymore. She said she would, but the system wouldn’t let her refund us the money. She told me she would put a ticket in for the store to call me to refund me. At this point in time, I was smart enough to know that would never happen and went there myself. The head cashier, Brigid, refunded my money for me. I really appreciated her making it easy, but Lowes has lost my business forever. It wasn’t the mistake, but the consistently terrible communication and broken promises this entire time. I am disappointed in the store as well because of the number of times they were sent requests to call us to handle the issue and didn’t.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Saint Louis, MO?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hand tools, hardware, plumbing, storage solutions, and more to meet your home improvement needs.
What are the store hours for Lowe's Home Improvement in Saint Louis?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain days.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if the status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Can I return or exchange items purchased from Lowe's?
Most items can be returned within 90 days. For online purchases, returns can be started online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
Are there language support services available at Lowe's in Saint Louis?
Yes, Lowe's offers services in English and Spanish, and provides in-store translation services for other languages.
What nearby places can I visit after shopping at Lowe's Home Improvement?
Near Lowe's, you can visit places like Loughborough Commons shopping center, ZENSHI Handcrafted Sushi restaurant, and St. Louis Bread Co. bakery for dining and shopping options.
Is there a propane exchange service near Lowe's Home Improvement in Saint Louis?
Yes, Blue Rhino Propane Exchange, a propane supplier, is located nearby for your convenience.
Where can I find a locksmith service near Lowe's Home Improvement?
Minute Key, a key and locksmith service, is located close to the Lowe's store in Saint Louis, MO.