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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Saint Charles, MO is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,334 reviews
5 stars
1,274
4 stars
546
3 stars
199
2 stars
95
1 star
220
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were reported as rude and unhelpful.
Delivery Issues
Numerous complaints about delivery services, including damaged items and poor communication, have negatively impacted customer experiences.
Product Availability
Customers noted a good selection of products, but there were instances of items being out of stock or not matching online availability.
Store Environment
The store is generally clean and organized, but some customers experienced long wait times and difficulty finding assistance.
- JMJames Myers2 days ago5.0Mainly this last visit was for paint. Lowe's had a good selection but a lot of older paint may have changed names/formals so it's hard to match. So you might end up painting the whole room especially with lighter colors since they fade over time. Has everything you need to do the job.
- AAAbigail Alsmeyer6 days ago4.0The employees at the paint counter are absolutely amazing (especially Jack)! Cannot emphasize their professionalism enough. However, the employee at the front self check registers this evening was very rude and demeaning to my veteran father when the screen froze. Hoping it was just an “off night”, but it was enough to be noticeable. (There were no registers with cashiers open). Again, cannot emphasize the paint counter employees knowledge and professionalism!
- AJAmarnath J'nathanDec 29, 20251.0Pathetic customer service. Ordered a trailer online and status was ready for pickup. On arriv, jokers there said it cannot be picked up on sunday. Then why the hell would they change the status to ready for pickup. I came back on monday and made to wait for an hour befor starting the paper work. These clowns dont knw what they are doing!!! Avoid this store! Gene noticed me waiting and went all the way to help me get the trailer!! Great job Gene!
- ABAaries BoyerDec 16, 20255.0Ms. Marla at the St. Charles location was incredibly kind and patient with my mom and I. We had a VERY large order and the system was giving her issues but she remained kind and patient with us. I can’t thank Ms. Marla enough for her kind spirit. This woman deserves a large raise and wonderful Christmas bonus.
- BZBob ZoellnerDec 5, 20252.0Lowe's provides a nice variety of kitchen appliances at reasonable prices. However, the company they use for delivery services is downright horrible! We purchased a new Samsung refrigerator in January and the delivery company they use sent out guys that showed up late, were arguing between each other, dented the refrigerator when getting it into the house and complained about the company they worked for during the entire installation. On top of that, the installers damaged our hardwood floors in the kitchen and broke molding off in two of the hallways - all because they didn't bring a dolly with them on the truck. It was nerve-racking watching them tear up our villa and extremely uncomfortable having to listen to their constant complaining. Lowe's is generally a good store but I have to give them a 2-star rating because of the delivery company they use. I'm sure we weren't the first customer to complain about this so why they're still using them is beyond me.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Saint Charles, MO?
You can find a wide range of hardware products and construction needs, including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, and garden equipment at Lowe's Home Improvement.
What are the operating hours for Lowe's Home Improvement in Saint Charles?
Lowe's Home Improvement is open Monday through Saturday from 6:00 AM to 9:00 PM, Sunday from 8:00 AM to 8:00 PM, with special holiday hours as noted on their website.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns for online purchases can be initiated through your order history on the website, and in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if the order status changes.
Are there any nearby restaurants where I can eat before or after visiting Lowe's?
Yes, nearby dining options include Culpeppers Grill and Bar, NASCAR Refuel Wings, Captain D's, Panda Express, Black Bear Diner, and Subway offering a variety of cuisines from barbecue to fast food.
What nearby lodging options are available around Lowe's Home Improvement in Saint Charles?
Several hotels and motels such as Red Roof Inn St Louis - St Charles, Super 8, and Super 8 St. Charles are conveniently close to Lowe's for customer accommodation needs.
Is there a bank or ATM near Lowe's Home Improvement for convenient cash access?
Yes, Bank of America ATMs and First Bank are located nearby, providing convenient access to banking services for Lowe's customers.
Does Lowe's Home Improvement Saint Charles offer installation services for purchased products?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, HVAC, doors, windows, and more to assist customers with their home improvement projects.