Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Rolla, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,294 reviews
5 stars
656
4 stars
316
3 stars
141
2 stars
41
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are reported as rude, unhelpful, or indifferent.
Product Availability
Customers appreciate the variety of products available, but some express frustration with stock issues and the difficulty in finding specific items.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding order status have been noted, leading to significant customer dissatisfaction.
Store Cleanliness
The store is generally described as clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
While some staff members are recognized for their expertise and assistance, others are criticized for lacking knowledge about products and services.
- EEEdwardNov 4, 20255.0Fast, Friendly
- WPWilliam PryorNov 3, 20255.0This is my favorite Lowe's they have a great selection they're fast and courteous
- TWTyler WAXOct 30, 20255.0It was awesome in the staff to help me find what I need
- DMDon MckinneyOct 16, 20251.0Very helpful and good price on the purchase.
- SDSpider DavisOct 8, 20251.0After years of spending my money at the Lowe's in Rolla, MO, and putting up with rude & Bigfoot-level hard to find employees when you need them, I'm taking by business to Menards. Here was the last straw. I had a flatbed with approximately 500 lbs. of quikcrete, gravel and other items that I was pushing down the front aisle heading to the checkout. Walking toward me were two female employees that would absolutely not move over to let me by. I had to turn my heavy cart abruptly to get out of their way. As we passed, they gave me the Lowe's stink eye. These are your typical Lowe's employees - rude, disrespectful, condescending and disinterested. The management here must be awful. You will be losing thousands and thousands of dollars in sales just from me and people I work with. No more. Goodbye. Further proof that Lowe's doesn’t care, notice the generic response below. ⬇️⬇️⬇️⬇️⬇️
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Rolla, MO offer?
Lowe's offers products such as appliances, bathroom supplies, building supplies, electrical items, paint, patio furniture, power tools, flooring, plumbing supplies, outdoor equipment, and more.
What are the operating hours for Lowe's Home Improvement in Rolla, MO?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted holiday hours as posted.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account; you will also receive email updates about your order.
Can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. You can start a return online for purchases made on Lowes.com or bring proof of purchase to the customer service desk for in-store returns.
What payment methods are accepted at Lowe's Home Improvement in Rolla?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are installation services available at Lowe's?
Yes, Lowe's provides a wide range of installation services including appliances, cabinets, flooring, HVAC, roofing, lighting, and more.
How close is the propane supplier Blue Rhino Propane Exchange to Lowe's, and how can it be useful?
Blue Rhino Propane Exchange is nearby Lowe's, offering propane tank exchanges which can be convenient for customers purchasing grills or outdoor equipment at Lowe's.
Where can I get key and locksmith services near Lowe's Home Improvement in Rolla?
Minute Key and Minute Key stores are nearby offering key and locksmith services, which might be helpful if you need key duplication or lock services after shopping at Lowe's.
What shopping and dining options are near Lowe's in Rolla for customers to visit?
Nearby places include Kohl's department store, Sephora at Kohl's for beauty and cosmetics, and Ay Caramba Mexican Restaurant for dining, providing options to shop or eat before or after visiting Lowe's.