Extra Space Storage

4.9
465 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 801 Midpoint Dr in O'Fallon, MO today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, deliveries accepted, non climate controlled units available, lifts available, parking spaces, elevator access, drive up climate controlled units, golf carts available, wide drive isles, vehicles are allowed in drive-up units, commercial tenants, office space available, solar site, Wifi available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
801 Midpoint Dr, O'Fallon, MO
63366, United States

Hours

Reviews

4.9
465 reviews
5 stars
444
4 stars
12
3 stars
5
2 stars
0
1 star
4

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Ty and Rodney, received high praise for their helpfulness, professionalism, and willingness to go above and beyond for customers.

Cleanliness

The facility is consistently described as clean, well-maintained, and secure, contributing to a positive customer experience.

Accessibility

Customers appreciated the easy access to units and the convenience of features like the app for gate entry.

Value

Many reviews highlighted competitive pricing and good deals, making the storage facility a recommended choice for affordability.

Mixed Experiences

While most feedback is positive, there are a few negative experiences related to unit availability and billing practices.
  • CC
    Chieffunkadelic
    6 days ago
    5.0
    The guys are super easy to work with and helped me changed my information without any hassle or problems whatsoever.
  • JG
    Jeffrey Griffin
    Nov 8, 2025
    5.0
    Very helpful, highly recommend if you need a storage unit
  • RC
    Rachel Chase
    Oct 20, 2025
    5.0
    Rodney was a great help! I needed help with closing out my storage account and he was very understanding and personally helped take care of things!
  • HF
    Henry Fleddermann
    Oct 5, 2025
    1.0
    Had a bad experience here, would not recommend. Started off with me wanting an indoor unit for my boat and I called up there but ended up talking to someone from Utah and they said there would be more than enough room for a bass boat and my first month would be free. I showed up to claim the storage spot. The employees made me pay before I even saw the unit.They also bribed me with 25 dollars credit if I left them a 5 star review which I assume this is why there are so many 5 star reviews on this place. After paying for my first month that they said would be free I realized there was no space at all for my boat to fit in the unit and no space for me to back my boat into the unit. Luckily I travel on the road with my boat a lot so I was able to maneuver it in the unit with inches on each side of the trailer fender. I later called them and asked if there was anywhere else I could go and they said no. When I was backing my boat in at night I hit the side of the garage door with my fender which is hard not to do considering I have inches on each side of the trailer. The manager then confronted me about it acting like I completely destroyed the unit keep in mind all of the units have dents on the doors the same as the one I left if not bigger. Long story short I had to pay an extra 150 bucks for the (damage I left) I have since been moved out for 2 months and I drive the by place all the time and they still have yet to fix my damage with the 150 bucks I paid them.
  • EF
    Emily Foster
    Sep 30, 2025
    5.0
    Let's talk about how awesome TY who I believe is the General Manager of quite a lot of locations and how he not only assisted me but showed why you should store at Extra Space Storage. I rented a unit this past Saturday. I went to "My" unit and was annoyed my lock and key was not in there. I called and spoke with TY on Monday where he apologized and said he would personally go down and place it. Not only that he gave me a $30 credit. Fast forward to today. I got to "My" unit and still no lock and key. I rush into that office where I officially meet TY and request to cancel because the lock and key is still not there. Also would like to note I had an ATTITUDE. Well, TY offers to drive me down and show me MY unit. I had the completely wrong unit from the start.... Not only did he NOT let me bask in my a hole ness but he had even moved my items I put in the wrong unit to the right one. I ate my humble pie and I apologized. TY was so kind and even remembered what I was renting the unit for. I'm taking up donations for a free garage sale event and he tells me well, I have a bunch of things I can donate from my son aging out of them. So not only did this man treat me kindly on the phone, treated me kindly in person when I was not being kind, listens to his customers but offers his OWN personal items for my cause. If that doesn't tell you why you should rent from Extra Space Storage because of how the top and down treats their customers I don't know what should. Thank you TY for your professionalism and kindness when I did not deserve it. You are an complete asset to this company.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.