Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Maplewood, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2300 Maplewood Commons Drive, Maplewood, MO
63143, United States
Hours
Reviews
4.0
1,544 reviews
5 stars
790
4 stars
379
3 stars
162
2 stars
60
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, particularly with installation and returns, leading to frustration and dissatisfaction.
Product Availability
Customers appreciated the wide selection of products available, but some expressed disappointment with the quality and condition of items.
Employee Assistance
While some employees received praise for their helpfulness and knowledge, others were criticized for being unresponsive or unhelpful.
Delivery Issues
Numerous reviews highlighted significant problems with delivery services, including missed appointments and inadequate installation.
Pricing Concerns
Customers noted that while Lowe's offers a good selection, prices are often perceived as high compared to competitors.
- VSVirginia SchweissNov 8, 20255.0We were shopping for a drill and stopped at the competitors. The person helping us there was less than enthusiastic, didn’t know much and acted like we were a burden. So we left and went to Lowe’s in Maplewood and had a wonderful experience with Wylie. He was eager to help, happy and knowledgeable. It was a night and day experience. Thank you Wylie for your patience and help!
- CBChristoph BlairNov 4, 20255.0Great service very helpful
- EEEmail1 Email1Oct 23, 20253.0Lowes .. good store.. carries lots of thing others dont..little pricey but if you need it got to get it .
- KLKathy Lee-IvyOct 16, 20251.0I have had the worst experience I’ve ever had with a large purchase. I purchased two doors from Lowe’s a Pella sliding door and a decorative front door. The front door was made by Therma tru. The group that installed was called Install partners. I ordered the doors August 2024 and didn’t receive my door/ installation until February 2025. Months later all of the trim around the door has popped out and away from the door. You can see the underside. Im not sure if it was due to poor installation or something else. I called Lowe’s to report the issue because there is a one year labor warranty. Lowe’s sent someone out to look at the door. The guy came out, looked at the door took some photos and that was that. I’ve had four customer service calls to say that those guys that came out we’re not responding as to what the next steps were for the repair. I keep getting calls from customer service only to say there is nothing new and they can’t get a response from the project manager regarding next steps for repair. I will never order anything else from Lowe’s and tell others not to take the chance on poor quality workmanship and lack of responsibility when it comes to issue resolution.
- CSChris SalgerOct 12, 20254.0Lowe's home Improvement store is a good place to shop it has lots of items to do home repairs and remodeling unfortunately as everything in life it's just a little expensive but what do you do there is no way around it.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Maplewood, MO offer?
Lowe's provides a wide range of home improvement products including appliances, tools, paint, flooring, garden equipment, and installation services such as HVAC, flooring, and cabinetry installation.
What are the store hours for Lowe's Home Improvement in Maplewood, MO?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Can I pick up or have my Lowe's order delivered?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How do I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account; email updates are also provided.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Does Lowe's offer any recycling or environmental services?
Yes, Lowe's provides recycling services for electronics, light bulbs, and batteries to support responsible disposal.
Are there other useful places near Lowe's in Maplewood, MO?
Nearby locations include Sam's Club for wholesale shopping, Maplewood Commons shopping center, and Maplewood Dog Park for outdoor activities.
Where can I get my propane tanks exchanged near Lowe's Home Improvement?
Blue Rhino Propane Exchange is nearby and offers convenient propane tank exchange services.
Are there dining options near Lowe's for a meal after shopping?
Yes, nearby restaurants include Red Lobster, Olive Garden, and Twin Peaks Restaurants where you can enjoy various cuisines.
Does Lowe's provide assistance for tax-exempt purchases?
Yes, you can apply for a tax-exempt account by visiting the customer service desk in the store.