Brand Certified
Lowe's Home Improvement
4.2(1820 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1830 Northwest Chipman Road, Lees Summit, MO
64081, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(816) 246-2004
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/MO-Lees-Summit/1180
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Lees Summit, MO is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
1830 Northwest Chipman Road, Lees Summit, MO
64081, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
1,820 reviews
5 stars
1,034
4 stars
409
3 stars
163
2 stars
74
1 star
140
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being knowledgeable, friendly, and eager to assist, with specific mentions of employees like Matt, Kelly, and Remy.
Customer Service Issues
Several reviews highlighted significant problems with customer service, including poor communication, long wait times for assistance, and issues with order fulfillment.
Product Availability
Customers noted that the store is generally well-stocked, but there were complaints about specific items being unavailable or discrepancies between online and in-store inventory.
Mixed Experiences
While many customers had positive experiences, others reported dissatisfaction with service quality and product issues, indicating inconsistency in overall customer satisfaction.
- GWGeorge WilliamsFeb 20, 20265.0The associate, Sheila, who was working with the customers at the self checkout lanes is a customer service gem.
- KBKatie BelleFeb 16, 20261.0Carefully planned a day to be home for an old fridge to be removed and delivery on the new one. Got coolers and ice. They came late, tried to bring a washer in instead of a fridge. Refused to take our old fridge for no apparent reason. I had spent the morning emptying the old one with my 7 month old so I was extremely displeased when they came in already not wanting to help within seconds. They were very confused on everything and it should have been pretty straightforward. Edit they left styrofoam and plastic in our yard! And the old fridge for us to figure out of course🙄 don’t suggest the delivery option. Sure we might be able to get a refund but we just needed it moved, why we paid 50 dollars for it. The guys couldn’t speak English and wouldn’t even move the fridge back for me to simply unplug the one chord. We’ve never had an ice maker.. and it was already emptied out completely. I felt they were very not understanding or helpful. I expected them to act human since they can see I was also holding my baby and trying to get our food situation sorted out while keep it preserved! We had food pulled out everywhere and they came in and asked if we ordered a washer….. yeah we’re gonna put all this food in a washing machine… so unorganized
- RCRichard ClementiJan 28, 20265.0Well stocked and helpful staff.
- TTtfit treadJan 20, 20262.0Bought a washer and dryer 2 months ago, and the dryer doesn't work. After numerous attempts at trying to find help with zero communication, went back to Lowe's to find a solution. They don't care. Will never purchase another item here again.
- MMMorganDec 30, 20255.0Matt in Appliances was incredibly knowledgeable in helping us purchasing new washer and dryers. His genuine kindness and patience was so refreshing! I hope your store takes the time to acknowledge this awesome employee!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Lees Summit, MO?
You can find a wide range of products including appliances, bathroom supplies, building supplies, flooring, garden tools, grills, hand tools, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Lees Summit?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What is the procedure for returning or exchanging an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History online. In-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any stores or services near Lowe's that I can visit for quick key or locksmith needs?
Yes, there are multiple Minute Key locations nearby that provide key and locksmith services, which can be convenient if you need key duplication while shopping at Lowe's.
Where can I find a place to eat near Lowe's Home Improvement in Lees Summit?
Nearby restaurants include First Watch for breakfast and brunch, Firebirds Wood Fired Grill for steak and American cuisine, Cava for Mediterranean food, and PepperJax Grill for fast food.
Are there nearby financial services like banks or ATMs close to Lowe's?
Yes, Chase Bank and PNC bank, which includes ATMs and mortgage services, are located near Lowe's in Lees Summit.
Does Lowe's provide installation services for the products they sell?
Yes, Lowe's offers a wide range of installation services including for appliances, blinds, cabinets, countertops, decking, doors, flooring, fencing, lighting, roofing, smart home devices, and more.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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