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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Lake Saint Louis, MO, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
6302 Ronald Reagan Drive, Lake Saint Louis, MO
63367, United States
Hours
Reviews
4.1
1,098 reviews
5 stars
629
4 stars
223
3 stars
97
2 stars
28
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers feeling ignored or receiving inadequate assistance from staff.
Delivery Issues
Several customers reported significant problems with delivery, including delays, incorrect items, and lack of communication regarding their orders.
Product Quality and Availability
Customers expressed frustration over product quality, including damaged items and issues with warranties, as well as frequent stock shortages.
Staff Helpfulness
While many reviews mentioned helpful staff, there were also numerous instances where customers felt staff were unresponsive or unhelpful.
Store Organization
Some customers appreciated the store's organization and layout, making it easier to find items, although this was not universally experienced.
- RMRyan Murphy2 days ago5.0Employees were all very friendly.
- KEK EDec 23, 20255.0Helpful staff, in and out no issues picking up online orders
- HHHoodyHooDec 11, 20251.0I’d give them a 0 if I could. Well organized store but for a contractor they are terrible to deal with and have zero discretion. Waited 25 minutes for them to be able to load a pallet of concrete and even though it was self admittedly inconvenient they couldn’t throw in two two dollar pieces of culled lumber. I spend approximately $1,000 a month for various odds and ends for my contracting business and try to use Lowe’s when I don’t bulk order material from a real supply house. Only using surrounding locations. If I can avoid Lake St Louis at all costs (even a time or money inconvenience) I will. Clowns.
- VJValter Lopes juniorDec 5, 20251.0Beware because at this store they want you to make their work and keep your money, despite not delivering the product. I had an order delivered on Sunday and after I collected the box right after the driver left, I realized it was empty. I made a quick check around the house to make sure I did not miss anything I called this store and they passed me to fulfillment and the person on the line told me that they opened a claim. 3 days later I called again to check on the claim, and then they asked me to call the delivery company (as if this were my job) Despite how ridiculous it seems, I called the delivery company and, guess what, no one informed the delivery company that there was a claim. The lady from the delivery company, which was the only competent person I talked in 6 days, connected with Lowe's and got notified of the claim. Today, after 6 days, I called the store again to get any update as by now I have my credit card charged, no product and no response. The person on the phone had courage to tell me to say that this was not Lowe's problem but a problem of the delivery company. Well, I did order from Lowe's and I have nothing to do with the relationship between Lowe's and its contractors. After 27 minutes, I talked to someone who told me that is going to take care of my case. Surprise, surprise, she was just informed of my case today, so nothing happened over the last 6 days. I asked Lowe's either to give my money back or send another product, which is the common sense thing to do. They denied any of those solutions and told me to wait for the investigation (as if this was my problem). And we are talking about an order 34.10 USD, but Lowe's does not care about customers at all. So, now they are keeping my money unlawfully because the product was not delivered to me and I have no clue what will happen with this order. They keep blaming on the driver, which to be honest does not concern me, as I made an order from Lowe's to get a product delivered to my place. Whatever happens in between it is not my problem. Be careful with this store as they do not care about customer, they put on hold always for 20+ minutes and they have zero interest on customer concerns. If you are asking if I could just let it go as it was a 34.10 USD - order, you are right, but I cannot accept this type of attitude towards a customer. If nothing happens over the next 48 hours, this will escalate to a legal issue. And when I tried to call 1-800 it was as useless as the people at the store. Shame on Lowe's... Just adding a picture of the incredible product I received on Sunday
- EEElizabethNov 26, 20251.0Walked in today and witnessed a woman getting knocked out by a stop sign that fell on top of her. She was seriously hurt. No one came to help except me and another lady. I think this is a lawsuit. Staff needs to be more attentive and strap down flying stop signs. If the woman that got hit sees this and needs a witness reach out I will help you. I hope you are OK.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Lake Saint Louis?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Lake Saint Louis?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if your order status changes.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's provide installation services?
Yes, Lowe's offers various installation services, including appliances, flooring, cabinets, doors, lighting, and more.
Are there any recycling services available at Lowe's?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries among other items.
Where is Lowe's Home Improvement located in Lake Saint Louis?
Lowe's is located at 6302 Ronald Reagan Drive, Lake Saint Louis, MO 63367.
What nearby places can I visit when shopping at Lowe's in Lake Saint Louis?
Near Lowe's, you can visit Penn Station East Coast Subs for a meal, Andy's Frozen Custard for desserts, and Dierbergs Markets for grocery needs.
How can nearby places like Blue Rhino Propane Exchange benefit a Lowe's customer?
Customers can conveniently exchange propane tanks at Blue Rhino Propane Exchange, located near Lowe's, alongside shopping for home improvement needs.
What fitness options are available near Lowe's Home Improvement in Lake Saint Louis?
Nearby fitness options include Club Pilates and Club Fitness, great places to visit before or after shopping at Lowe's.