Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Kirkwood, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,263 reviews
5 stars
647
4 stars
309
3 stars
132
2 stars
48
1 star
127
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful and friendly, while others are criticized for being unresponsive or rude.
Product Availability
Customers frequently noted that the store usually has the items they need in stock.
Delivery Issues
Numerous complaints about delivery and installation services, including delays, damaged items, and poor communication.
Store Environment
Generally positive remarks about the cleanliness and organization of the store, although some customers reported difficulty finding staff for assistance.
Installation Services
Significant dissatisfaction with installation services, with many customers expressing frustration over delays and poor execution.
- MMMichael Miller1 day ago5.0I ordered a lawnmower from Lowe's to replace mine that broke, went to the store to pickup and everyone was very helpful.
- SVSergio VillanuevaNov 10, 20255.0Incredible experience at this store! I found everything I needed, and Sandra was very helpful in finding things. She was very attentive and professional. Perfect service!
- RKrick kalterNov 2, 20255.0Very helpful 👌
- SHShaw hallOct 21, 20255.0Always have what you need
- CACarolyn AllredOct 10, 20251.0NOT TO BE TRUSTED. DO NOT ORDER A DOOR FROM BARBARA! Run, and run hard. Install was suppose to be 2 weeks ago. Contractor sent pictures of a mauled up door. He refused it. Now two weeks later, no reorder, no door, no refund. But I do get to wait another 5 days. Save your sanity and go anywhere else - at any cost!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Kirkwood, MO?
Lowe's offers a wide range of home improvement products including appliances, paint, tools, flooring, gardening equipment, and more. Trusted brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and many others.
What are the operating hours for Lowe's Home Improvement in Kirkwood?
Lowe's in Kirkwood is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with adjusted holiday hours on select dates.
Does Lowe's in Kirkwood offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order or know when it is ready for pickup?
You can check your order status online via your MyLowe’s account or by entering your order number. You'll receive an email with pickup instructions once your order is ready, which you can collect during store hours at the designated pickup area.
What payment options are accepted at Lowe's Home Improvement in Kirkwood?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's offer?
Lowe's provides extensive installation services including appliances, blinds, cabinets, flooring, lighting, roofing, generators, water heaters, and many more home improvement installations.
Are there recycling services available at Lowe's Kirkwood?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries to support environmentally responsible disposal.
What nearby places can I visit before or after shopping at Lowe's Kirkwood?
You can visit nearby spots such as Lynstone Park for outdoor activities, enjoy meals at restaurants like Texas Roadhouse or White Castle, or grab coffee at Dunkin’.
Is there public transportation near Lowe's Home Improvement in Kirkwood?
Yes, the Metro Bus Stop #21, 48 is located near Lowe's, making it easy to access the store via public transit.
Are there any key and locksmith services near Lowe's Kirkwood?
Yes, key and locksmith services like Minute Key and KeyMe Locksmiths are located nearby, providing convenient options if you need locks or key duplication while visiting Lowe's.