Brand Certified
Ferguson Home
3.5(72 reviews)
Certified by Ferguson Home • Apr 05, 2026
Business Details
101 Ne 91st St, Kansas City, MO
64155, United States
Certified by Ferguson Home • Apr 05, 2026
(816) 468-8344
Certified by Ferguson Home • Apr 05, 2026
https://www.fergusonhome.com/showroom/branch/kansas-city-mo-showroom-3323
Certified by Ferguson Home • Apr 05, 2026
About
Certified by Ferguson Home • Apr 05, 2026
Bathroom Supply StoreAppliance StoreKitchen Supply StoreLighting Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project in Kansas City, MO. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Certified by Ferguson Home • Apr 05, 2026
Hours
Certified by Ferguson Home • Apr 05, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday10:00 AM - 3:00 PM
SundayClosed
Reviews
3.5
72 reviews
5 stars
36
4 stars
8
3 stars
5
2 stars
2
1 star
21
- CMCarla MayeJan 14, 20265.0We've used Ferguson (previously Factory Direct) for the majority of our kitchen appliances for 25 years. It's always the first place we check when it's time to replace. I recently needed to find a new electric cooktop, hoping I could simply swap the new for the old. Unfortunately, there are no standard sizes. It was a bigger project than I'd anticipated between finding what would fit in my kitchen island, and work with the power available. I want to give a shout out to Alexis who worked with me throughout the process! When we determined my first choice wouldn't work, she found others that would. She was quick to reply to my emails and phone calls, and made the whole process easy.
- MCMichelle CrosbyNov 6, 20255.0Beautiful selection of bathroom and kitchen hardware and appliances! Very helpful staff!
- MMmatthewOct 14, 20221.0Picked appliances for our home remodeling. Referred by our contractor. After 2 1/2 mths. Checked on our appliances. They said our order was cancelled and it was just a bid. They said it was our fault we didn't put any money down. Which could have been done, they never asked. Wasted time, we went to Lowe's got the same appliances in a week for $500 less which allowed us to get an extended warranty. Shop around is the moral of the story.
- NQNick QuatrockyApr 20, 20205.0I worked with Brie on getting some new appliances on a new build home. Prices were fairly competitive and I was able to price match some items if I found them cheaper elsewhere. There were a few issues with the delivery of one of my items and a few errors made. Brie made everything right with me and got everything worked out. She went above and beyond and even worked past her shift on several occasions.
- SSShelly ShetleyOct 6, 20185.0Very knowledgeable, good customer service
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer for home projects?
Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products from renowned brands suitable for building new homes or renovating rooms.
What are Ferguson Home's showroom hours in Kansas City?
The showroom is open Monday to Friday from 9 AM to 5 PM, Saturday from 10 AM to 3 PM, and closed on Sundays and certain holidays.
How can I schedule an appointment or get expert help at Ferguson Home?
You can book an appointment at one of the showrooms to interact with products firsthand and receive personalized expert support, available seven days a week.
What is Ferguson Home's return policy for most items?
You may initiate a return for most items within 90 days of receipt for a refund of the purchase price, excluding shipping, as long as items meet certain conditions.
Are there restocking fees for returned items at Ferguson Home?
No, Ferguson Home does not charge any restocking fees on returned items.
How do I set up and send back a return shipment to Ferguson Home?
Returns can be set up online through your Fergusonhome.com account. Use the original packaging if possible and attach the provided return label for UPS shipments, or follow freight return instructions if applicable.
What forms of payment does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, major credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
Where is Ferguson Home located in Kansas City?
Ferguson Home is located at 101 NE 91st St, Kansas City, MO 64155, United States.
What nearby appliance and hardware stores can I visit along with Ferguson Home?
Nearby, you can find Factory Direct Appliance and Locks and Pulls KC, both offering appliance and hardware products to complement your visit to Ferguson Home.
What nearby wellness and beauty services can I explore before or after shopping at Ferguson Home?
You might consider visiting local spots such as Spalation, The Real Spa, Aspen Salon and Spa, or Salon Inspire for spas and beauty services close to Ferguson Home.
Are there convenient nearby pet-related services when visiting Ferguson Home?
Yes, Go Pet Go / Pettersson Pet, a pet store and groomer, and BluePearl Veterinary Partners are nearby for any pet care needs while you're in the area.
Brand Certified Facts from Ferguson Home
This information is certified by Ferguson Home and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 05, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: