Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Kansas City, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
8601 N. Boardwalk Avenue, Kansas City, MO
64154, United States
Hours
Reviews
4.1
1,541 reviews
5 stars
812
4 stars
384
3 stars
147
2 stars
59
1 star
139
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and lack of assistance when needed.
Product Availability
Customers appreciated the variety and availability of products, often finding what they needed for home improvement projects.
Delivery Issues
Numerous reviews highlighted problems with delivery and installation services, leading to frustration and dissatisfaction.
Helpful Staff
Some employees received praise for their helpfulness and product knowledge, creating positive shopping experiences for certain customers.
Self-Checkout Concerns
Several customers expressed frustration with the self-checkout process and the perceived lack of traditional checkout support.
- ADAshley DeMoro1 day ago5.05 stars to Amanda(I believe that's her name) for going above and beyond. Her along with everyone at the front return desk was helpful and kind.
- NBNate BrodieNov 17, 20255.0Nice looking shelves
- RFRobert FreemanOct 13, 20254.0Bought 2 major appliances, late September 2025. Delivery was late and left without leaving inside racks for the new oven. Made 4 calls to the store without a solution. Returned to the store after 5 days. Explained the problem to the Mgr, he insisted it was a Delivery problem and refused to listen and became irritated. After reading on his computer the history, he decided to correct the problem. I have been a Lowe's customer for 15 years....In My Opinion Customer Service Doesn't exist at Lowe's..
- TTTomSep 20, 20252.0I was in there yesterday and while the guy near the register did help me find something, when I went to check out in the self checkout lane, he was 1 foot away from me, eyeballing my every move and breathing down my neck. Either check me out yourself or back away from me before I start yelling.
- DPDanae PerkinsSep 10, 20251.0I was just at Lowe’s shopping and I had asked a young gentleman Ebeneezer for some help. He did a great job. Shortly after, his superior walked by (an older white man with grey hair and balding hairline) and Ebeneezer tried asking him a question when the man’s response was, “why are you asking me questions? I don’t want to hear your questions. I have things to do and don’t want to listen. I want to get out of here and go home. Ask questions tomorrow.” Then walked off. The man then proceeded to go to a different section and putting away items. It was super disrespectful to this employee and unprofessional. If he doesn’t want to take the time to answer employers questions then why take the position? Demote yourself. This took place before 11am on 9/10/25. Store opens at 6am.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Kansas City?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, garden equipment, and bathroom storage.
What are the store hours for Lowe's Home Improvement in Kansas City?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, and some holidays the store is closed.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How do I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will be sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa.
What brands are available at Lowe's Home Improvement Kansas City store?
Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, Kitchenaid, and many more.
What types of installation services does Lowe's provide?
Lowe's offers installation for appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, windows, roofing, fencing, and more.
Can I use a tax-exempt account to place an order at Lowe's?
Yes, you can apply for a tax-exempt account by visiting the customer service desk in the store.
Where can I find propane exchange services near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby for easy propane exchange needs, convenient if you are shopping for grills or outdoor equipment at Lowe's.
Are there any dining options close to Lowe's Home Improvement in Kansas City?
Yes, nearby dining options include Burger King for fast food and Eileen's Colossal Cookies for bakery and smoothie treats, perfect for a quick meal or snack before or after shopping.
Where can I get key and locksmith services near Lowe's Home Improvement?
Minute Key and minuteKEY locksmith services are located nearby, making it easy to handle key duplication or locksmith needs when visiting Lowe's.