Lowe's Home Improvement

Reviews

• SO

  sameer obeidat

  Dec 23, 2025
  2.0
  For the second time went to the store on 12/21 in need of a ceiling fan light switch, I tried to ask an employee help finding the light switch he pretended to be on his phone and kept on walking the other employee said I can't leave my area. I just left and will get the part somewhere else ,by the way that was sunday 12-21 around 9 am second no help experience.
• YA

  Yuridia Arana

  Dec 21, 2025
  1.0
  Terrible place. The employees, instead of helping, are always on their phones or chatting amongst themselves, and they never know anything.
• FW

  floyd w

  Dec 13, 2025
  1.0
  Location: North Kansas City, MO Product: Freedom Concord/New Haven fence products with Lowe’s Installation Purchase Date: 6/4/25 | Install Date: 8/12/25 This has been one of the most frustrating, time consuming, and disappointing experiences I’ve ever had. Within one day of installation, I found defects: misaligned posts, large gaps, bent latch key, gates dragging, wrong latch installed, missing parts, and three poorly fabricated gates with horrible welds. After months of repeated emails, the gate issues were corrected on 11/03/25, but major concerns remain. I contacted Freedom Fence, who was adamant that each defect was ‘installation related’ and not covered under warranty. The Lowe’s installer claimed the instructions were ‘ambiguous,’ yet proceeded without clarification. Lowe’s and Freedom collaborated and later deemed these methods ‘acceptable,’ leaving me with substandard workmanship. The remaining concerns are extensive and well documented: • Use of dry concrete mix as filler, contradicting the concrete manufacturer instructions. • Posts set with concrete not poured to finish grade, soil used instead. • Several areas have pickets with ground contact because posts were set too low. Lowe’s told me that redoing the posts to create a 2 inch clearance would “cause an eyesore due to the posts being abnormally inconsistent in post height to accommodate the clearance, rather than the terrain.” In other words, they acknowledged the issue but refused to fix it. They instead suggest I hire a landscaper to “fix terrain,” despite the fact that the areas where there is ground contact are relatively flat—effectively telling me to pay to correct issues their installer created. Bottom line: Lowe’s, their installer, and Freedom Fence cannot be trusted to deliver basic workmanship or accountability. Defects were dismissed, poor installation excused, and acknowledged issues left unresolved. I would not recommend Lowe’s, their installation services, or Freedom Fence products. Zero satisfaction. Zero accountability. Zero trust. Update in response to the owner’s comment: I’m unable to reply directly under your comment because Google isn’t providing a reply option, so I’m adding this update instead. For months I’ve already been in contact with Lowe’s Installation Support, Executive Customer Relations, and have also emailed the Lowe’s CEO multiple times. Despite all of this, there has been no resolution, which makes it difficult to believe that anyone will take meaningful action at this point. If Lowe’s is genuinely able to assist, the teams already involved should have full access to my case history. I’m still willing to work toward a real resolution, but I need more than another referral loop—actual action is what’s needed now.
• VD

  vince Day

  Dec 5, 2025
  3.0
  Hardwarestore.friendly the staff was cool. I got here frequently
• MP

  Mike Perdue

  Nov 29, 2025
  1.0
  Black Friday weekend and one person is helping everyone check out. Didn't buy several items because they were locked. Zero customer service, used to be but

Frequently Asked Questions About Lowe's Home Improvement