Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Kansas City, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,774 reviews
5 stars
1,341
4 stars
729
3 stars
325
2 stars
142
1 star
237
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude or unprofessional behavior from employees.
Product Availability
Customers frequently noted that Lowe's has a good selection of items, often finding what they need, though some experienced difficulty locating specific products.
Store Atmosphere
Many reviews highlighted a pleasant shopping atmosphere, with clean and organized stores, although some mentioned issues with long checkout lines.
Delivery Issues
Several customers reported problems with order deliveries, including delays and lack of communication regarding their orders.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that certain items were overpriced or that rebate processes were misleading.
- DLdwight laughlinNov 16, 20251.0Worst customer service of any company I've dealt with. Went to floor personel, couldn't get a simple answer of who can cut a pex pipe so it would fit in my car no answer. Went to customer service they told me to get a bigger car. Home depot will receive my business from now on.
- JDJohn DanielsNov 16, 20255.0Best prices in the hood!!!!
- CKCalder KaminNov 2, 20251.0I spend way too much time trying to find someone to assist me. Waited 15 minutes to have chain cut. They would call on the intercom but no one came.
- CCChris & April CowanOct 26, 20255.0I had an great experience with Tim in the paint department yesterday. He was helpful, patient and informative regarding my upcoming project. In a world where good customer service is rare in the face of AI we must stop to appreciate the actual people doing a good job. April
- FKFrances KistlerOct 21, 20255.0Great . B I found exactly what I was looking for. FOUND AN ELECTRIC LIGHT FOR OVER THE. SINK
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Kansas City?
You can find a wide range of products including appliances, bathroom supplies, building supplies, flooring, garden tools, hardware, lighting, paint, and more at Lowe's.
What services does Lowe's Home Improvement provide?
Lowe's offers various installation services such as appliance installation, flooring installation, kitchen and bathroom remodeling installations, and more.
What are the store hours for Lowe's Home Improvement in Kansas City?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM with holiday hours varying.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll receive email updates about your order progress.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places I can visit around Lowe's at 4201 Sterling Avenue, Kansas City?
Nearby places include Blue Rhino Propane Exchange for propane needs, multiple Minute Key locations for locksmith services, and T-Mobile stores for mobile phone services.
Where can I find dining options near Lowe's Home Improvement in Kansas City?
Nearby restaurants include Chipotle Mexican Grill, Firehouse Subs, IHOP, Thai Spice Kansas City, and Pepperjax Grill for a variety of dining experiences.
Are there any health and wellness facilities near Lowe's in Kansas City?
Yes, Pearson Professional Centers and SERC Physical Therapy are located nearby for health and medical services including laboratory testing and physical therapy.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. You can start a return online if purchased from Lowes.com or visit the customer service desk in-store with proof of purchase.