Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Kansas City, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4811 North Oak Trafficway, Kansas City, MO
64118, United States
Hours
Reviews
4.1
2,152 reviews
5 stars
1,112
4 stars
538
3 stars
230
2 stars
93
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful, while others are criticized for being rude or unhelpful.
Product Availability
Customers frequently report issues with stock availability, often needing to go to competitors for items not found at Lowe's.
Store Cleanliness
The store is generally noted as clean and organized, contributing positively to the shopping experience.
Checkout Experience
Many customers express frustration with the checkout process, citing long wait times and issues with pricing.
Staff Knowledge
While some staff members are knowledgeable and helpful, others lack the necessary information to assist customers effectively.
- RSRichard Enochs (Smurf)4 days ago5.0Nice pplz to hekp
- AJAshlee James4 days ago2.0There's tons of employees and not a single one spoke to say hello or ask if I needed help. They had what I needed (USB-C charger) but next time I can buy it somewhere more friendly. Literally I had a confused lost look on my face and 4 to 5 different employees walked past me before I finally found the item myself.
- WGwilliam glandonNov 17, 20251.0They advertise military discount, bull I tried twice, denied both times with actual military ID , once the item was too expensive for them to give it and the second now I'm not in their system, screw the ID , looks like I'm going to home depot from now on
- DRDesmond ReevesNov 14, 20254.0Lowest is very vast and large they have everything that home Depot has, but i perfer Home Depot little more. Because Home Depot offers a military discount to us. That served in the Military me and my brother Andrew both served me in the army and Andrew in the Air Force
- RRRobOct 20, 20252.0Before today I would’ve given this place a 3.5 or so. I recently bought a house near this store and decided to go here rather than the Home Depot across the street because the store card offers discounts and cash back. I’ve bought tons of stuff here since buying the house and normally I’ve found it ok. The customer service can be pretty scarce but when found they are nice and helpful. Not always super knowledgeable but, hey, it’s a big box hardware store. They also don’t have what I’m looking for a lot and I have to either get it elsewhere or order a pick up and come back another day. Kind of a hassle but no biggie. Today I went to buy a pricey item that was locked up. I didn’t see anyone so I pressed the help button. I waited what I figured was a sufficient amount of time to allow for the fact that it wasn’t noticed. Pressed again. Same. Pressed again. Same. Fed up I decided to leave and passed three employees on the way out. None asked if they could help. I had already decided to go to Home Depot so I didn’t bother asking. Absolutely unreal. I’m likely going to cancel that card and never shop here again. Home Depot is likely similar but they also have more things in stock. Just not worth the hassle. I know the response I’ll get from this review is the stock “sorry for whatever. We strive for customer service. Please call us so we can help…” yadda yadda. I already tried reaching out for help. In the store. With the button that says press for help. Why would I call your number to get a company answer about striving for excellence or some such nonsense. Probably has a lot to do with what they pay. Guessing it ain’t much and you’re not gonna get a lot of caring for not enough money. Terrible. They get two stars cuz I liked em before today. Otherwise it’d be as low(e) as I could go
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Kansas City?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, gardening equipment, home décor, kitchen and bathroom remodeling items, tools, and outdoor furniture.
What services does Lowe's Home Improvement offer?
Lowe's provides various installation services such as appliances installation, carpet installation, deck installation, lighting and ceiling fan installation, fence installation, and more. They also offer delivery and in-store pickup options.
What are the store hours for Lowe's Home Improvement in Kansas City?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours can vary; for example, on Christmas Day, the store is closed.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or by logging into your MyLowe's account. Email updates are also sent if there are changes to your order status.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa for payments.
Are there languages other than English supported at Lowe's Kansas City store?
Yes, Lowe's supports English, Spanish, and in-store translation services are available for other languages.
Where is Lowe's Home Improvement located in Kansas City?
The store is located at 4811 North Oak Trafficway, Kansas City, MO, 64118, USA.
What nearby dining options are available around Lowe's Home Improvement in Kansas City?
Nearby dining options include Victoria's Mexican Food Truck, Arby's, Panda Express, Pizza Ranch, and Spirit Halloween which also operates a costume store nearby.
What nearby stores and services are close to Lowe's Home Improvement for added convenience?
Nearby stores and services include Office Depot for office supplies, Blue Rhino Propane Exchange, Minute Key locksmith services, ALDI USA grocery store, Discount Tire, Petco - Kansas City - North for pet supplies, and Chase Bank for financial services.
Are there educational institutions near Lowe's Home Improvement in Kansas City?
Yes, Spurgeon College and Midwestern Baptist Theological Seminary, including related organizations like MBTS Español and Midwestern Women's Institute, are located nearby.