Ferguson Home

Reviews

• CM

  Carla Maye

  Jan 14, 2026
  5.0
  We've used Ferguson (previously Factory Direct) for the majority of our kitchen appliances for 25 years. It's always the first place we check when it's time to replace. I recently needed to find a new electric cooktop, hoping I could simply swap the new for the old. Unfortunately, there are no standard sizes. It was a bigger project than I'd anticipated between finding what would fit in my kitchen island, and work with the power available. I want to give a shout out to Alexis who worked with me throughout the process! When we determined my first choice wouldn't work, she found others that would. She was quick to reply to my emails and phone calls, and made the whole process easy.
• MC

  Michelle Crosby

  Nov 6, 2025
  5.0
  Beautiful selection of bathroom and kitchen hardware and appliances! Very helpful staff!
• JJ

  Jon

  Dec 13, 2024
  1.0
  We have purchased multiple appliances from this Factory Direct Appliance and were always happy with the service we received in the past. We very recently purchased a Kitchenaid duel fuel range from FDA/Ferguson (our first appliance since the Ferguson buyout).…it will be our last appliance purchased from Ferguson and our last Kitchenaid appliance. The appliance arrived late and when it finally did, we had to wait an additional two days for installers Ferguson contracted to install it (this alone was a nightmare due to miscommunication between John w/Ferguson and the installer). A few days after it was finally hooked up, the oven has begun to fail to shut off and stop generating heat after an oven operation is cancelled. Between Ferguson, the warranty ASP, and Kitchenaid, the communication has been awful and there has been very little urgency to get the problem solved (unless a cancellation occurs, the technician will arrive 10 days after the problem was initially communicated to Ferguson).
• NQ

  Nick Quatrocky

  Apr 20, 2020
  5.0
  I worked with Brie on getting some new appliances on a new build home. Prices were fairly competitive and I was able to price match some items if I found them cheaper elsewhere. There were a few issues with the delivery of one of my items and a few errors made. Brie made everything right with me and got everything worked out. She went above and beyond and even worked past her shift on several occasions.
• LS

  Linda Sauer

  Jan 23, 2014
  3.0
  Our sales person was very knowledgeable and courteous, but the quality of the products have not been up to our expectations. We spent $6,000+ on 6 Samsung appliances - washer, dryer, refrigerator, stove, dishwasher, microwave - for our new home. We have had to request service calls on 5 of the 6 appliances. The service call people were very polite and knowledgeable, but some of the needed repairs were ones that should have been found before the appliance left the warehouse, e.g., the drawer below the oven did not work on the stove, the cold water valve on the washer was broken, the plate on the bottom of the dishwasher was missing. Quality Control is missing here.

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