Extra Space Storage

4.8
244 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 238 W 73rd Ter in Kansas City, MO today! Our large selection of storage units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, parking spaces, elevator access, commercial tenants, loading dock and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
238 W 73rd Ter, Kansas City, MO
64114, United States

Hours

Reviews

4.8
244 reviews
5 stars
224
4 stars
5
3 stars
1
2 stars
2
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Ashley and Autumn, received high praise for their helpfulness, professionalism, and efficiency.

Cleanliness

The facility is consistently described as clean, well-maintained, and pleasant to use.

Security Concerns

Multiple reviews raised serious concerns about security, including reports of break-ins and inadequate responses from management.

Pricing Issues

Customers expressed frustration over frequent price increases and perceived bait-and-switch tactics regarding rental rates.
  • CM
    Cheryl Minor
    3 days ago
    5.0
    Wonderful staff great lighting love it
  • EP
    Eric Pritz
    5 days ago
    2.0
    I recieved a rate increase of 50% after 2 months, and am at nearly 3x the original rate after less than a year. If you do decide to use them, prepay. I also talked to customers who had stuff stolen from storage and said they were not notified of the break-in.
  • SB
    Sarah Bayard
    Jan 5, 2026
    5.0
    The process was easy and effective for moving in and the property was clean and inviting. Thank you.
  • SM
    Shelby Massey
    Dec 28, 2025
    5.0
    Great customer service. Went in person ,about a month ago the woman there was super helpful!! Reserved a spot online 2days Ago on a holiday, immediate call back .. went to verify my identity gentleman was great!! Very patient with me. My lock and my unit were ready and waiting .very professional.
  • RH
    Robert Harris
    Dec 15, 2025
    5.0
    Ms. Rorrer did a great job at going out of her way to ensure that the unit was safe, clean and accessible. As well to make sure that I had a, "hold harmless" form on file in case I was running tight on time. Highly recommend.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.