Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Jefferson City, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3441 Missouri Boulevard, Jefferson City, MO
65109, United States
Hours
Reviews
4.2
1,378 reviews
5 stars
774
4 stars
338
3 stars
148
2 stars
37
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for rudeness and lack of assistance.
Product Availability
Customers appreciated the wide selection of products available, but some reported issues with stock and delivery delays.
Store Environment
The store was generally described as clean and well-organized, though some customers noted discomfort due to high temperatures inside.
Installation Issues
Several customers expressed dissatisfaction with installation services, citing poor workmanship and communication problems.
Checkout Experience
Customers found the checkout process confusing at times, particularly with new payment methods and military discount policies.
- SMStephen Mattison6 days ago5.0Lowe's is cool. They've got a unbelievably GREAT DEAL on a Kobalt socket set right now! I passed by it because it was so cheap, but then I noticed how BIG the nice plastic carrying case was and it's a huge set, getting one for Christmas asap, maybe one for my brother as well!
- JRJuan RuprNov 11, 20254.0Personal bilingue nesecita
- WCWilliam CasselsOct 19, 20255.0Great for home improvement or commercial
- JCJustin CurlessOct 16, 20255.0Easy to find whats needed and always staff available for questions
- DWDaniel WilhelmAug 31, 20251.0So I bought this washer with a Protection plan. It showed and two movers took it out of the box into my house and put it where I wanted it. That is the only things that went right. I wasn't fully paying attention because I was trying to keep my kids out of the way. One guy said that his co-worker was taking pictures and would have me sign something before they left. Instead, he took pictures and they left without me signing anything. Then I noticed the big dent in the front of my washer. I called and asked if their policy was to discount or return. They said return. Two days later they came and exchanged the washer. I was skeptical, because as they brought the 'new' in my house I could see that it was slightly dirty and the drain hose was already attached to it and it was dripping water. Two days later, my wife tells me the agitator disconnected itself at least twice while it was running. I called customer service to return it and get my money back and they told me I could either return it at the store or call the warehouse directly because Lowe's only allowed two delivery trips. That means the moment I accepted the exchange, even if the next washer is non-functional, Lowe's won't help me get it back. Never again will I ever accept an exchange from Lowe's again. But it gets worse. I called the warehouse and they setup the exchange and told me that a delivery team will call me to set up a pickup date. This conversation happened Saturday at 10 am. Wednesday evening comes around and no one has called me. I decide that four days without a call is unacceptable, so I have a friend help me take it to Lowe's. I bring it in to the Lowe's in Jefferson City and they tell me that because I called the warehouse, I can't return the washer and I will have to take it home and wait for them to come pick it up Thursday. Of course I find this insane. I look at her and say, "Are you serious. I was told I can call the warehouse or bring it in. You are telling me that I have to put this back in my friend's truck, drive it back to my house, and wait until Thursday? I have not heard from them going on four days. Do you know what time are they coming by? I don't trust that they will actually do that. What time is my wife supposed to be at home so they will actually pick it up and I can get my money back." I was doing everything in my power to restrain myself from raising my voice, but obviously she could see how frustrated I was. She looked very concerned and said she would call customer service. I spent 25 minutes waiting on their bench for Lowe's to get their act together. Eventually, they allowed me to return it and get my money back, but then I was told that they have to put in a special case request to see if I can get the $150 back for the protection plan. For 3 days I literally had to wait and find out if they would refund me $150 on a protection plan for a washing machine that I did not have. I got all my money back after this fiasco except, about $79. I looked up my haul away fee. it was $50. This experience has confirmed that I will never buy another large appliance from Lowe's again because they contract all their appliance deliveries to non-Lowe's companies. The Contrast: During this madness, I decided to buy a washer from Best Buy. It arrived on time and was delivered by Best Buy employees. They used moving straps instead of old fashioned dollies. They unpacked the box and put it right where I wanted it. I've never seen so much tape keeping things in place in my life, which was absent from the washers delivered by Lowe's. They let me look over the washer. They had me sign something. They left. The entire process took less than 10 minutes. It was everything I expected the deliver to be. I also was able to track where the moving truck's location was on their GPS map system. Best Buy has earned my respect and my business. Lowe's will only get my business for small item purchases and things I can buy and return myself. My rating for this experience. 0 out of 5 stars.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Jefferson City, MO?
You can find a wide range of products such as appliances, bathroom supplies, building supplies, electrical, flooring, furniture, gardening tools, hardware, lighting, kitchen supplies, paint, plumbing, tools, and outdoor equipment.
What services does Lowe's Home Improvement provide?
Lowe's offers various installation services including appliances, cabinets, flooring, doors, windows, roofing, HVAC, and more. They also provide free delivery, free haul away, easy returns and exchanges, and offer Lowe’s gift cards.
What are the store hours for Lowe's Home Improvement in Jefferson City?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday, with special holiday hours.
How can I place an order for in-store pickup or delivery at Lowe's?
You can shop online or in-store and choose in-store pickup or delivery. You'll receive an email when your order is ready for pickup, along with instructions.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places to visit before or after shopping at Lowe's in Jefferson City?
Nearby, you can visit Chick-fil-A or Cold Stone Creamery if you're looking for a meal or dessert. You can also stop by Planet Fitness if you want to fit in a workout.
Is there a nearby gas station close to Lowe's for convenient refueling?
Yes, there are nearby gas stations such as Jefferson City Eagle Stop, Eagle Stop Phillips 66, and Cenex, making it convenient to refuel before or after your visit.
I need key replacement services. Are there locksmiths near Lowe's Home Improvement?
Yes, there are nearby locksmith services like minuteKEY and Minute Key close to Lowe's for your convenience.
Does Lowe’s offer assistance for non-English speakers?
Yes, Lowe's offers services in English and Spanish, with in-store translation services available for other languages.
How can I contact Lowe's Home Improvement customer care?
You can contact Lowe’s customer care via email at customercare@lowes.com or by phone at +1 573-638-2400.