Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Independence, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
19000 East Valley View Parkway, Independence, MO
64055, United States
Hours
Reviews
3.9
1,934 reviews
5 stars
954
4 stars
469
3 stars
181
2 stars
69
1 star
261
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many customers reporting unhelpful staff and unresolved issues.
Product Availability
Customers frequently noted issues with product availability and order fulfillment, leading to frustration and dissatisfaction.
Staff Knowledge
While some employees received praise for their helpfulness and knowledge, many customers reported a lack of training and product knowledge among staff.
Delivery Issues
Numerous complaints were made regarding delivery delays and miscommunication, particularly with third-party delivery services.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences with specific employees who provided excellent service.
- MMMike Mynatt1 day ago5.0Viola is the most pleasant person I have met in a very long time, she was incredibly helpful and went out of her way to be kind not just to me but every single person around her. It was very obvious to me that her incredible attitude and work ethic required no effort, she is just an incredible person. I hope her efforts are recognized at Lowes, if not some company will see this persons incredible value.
- BBBrian Blackman3 days ago5.0I went in there lost because I got no help at home depot. Even after going there twice. Until I ran into Dave, I think is the last name of the start of L or something. I explained to him, I issue, which was plumbing issue, and he actually had an answer. And told me what to do showed me the exact part what to get, and I went home and tried it, it wouldn't work. There's something else going on, I went back and he explained it and I went back and fixed it. I don't feel stupid anymore and I feel confident walking and not knowing anything knowing that I can get help. YouTube couldn't help this time, but Dave from Lowes did.
- JCJames CoryNov 16, 20255.0I purchased a new 6.9 cubic foot freezer online. when I got there to pick it up, All was ready to go, they had someone bring it to the curb put it into the truck very friendly and quite prompt
- JJJustin JeffriesOct 29, 20251.0I ordered three total windows online. Two from the Independence store and one from the store on Stateline. Both Missouri stores. I picked up two windows from the Independence store and noticed as the associate was unloading the windows into my truck that it was damaged. The windows were charged to my account as soon as I left the store. I went back in to have the damaged window discounted. They asked me which window I would like to cancel and I told them one of the windows from their store because I still had a window to pick up from the Stateline store. I left thinking that everything was resolved and that I had paid for two windows. Not so. I went to the Stateline store to pick up my third and final window and they told me it had been cancelled and sent back. They told me that the refund would take a couple of days to hit my account. I waited the three days and called again. I was told it could take up to 7 business days to see the refund. I waited the seven days and returned to the Lowe’s on Stateline. This Lowe’s had a window that was my exact window size and that was not showing up in their stock. They would not give me the window that I had paid for so I had to buy a fourth window even though I did not need four windows. I was told to call corporate which I did that evening and was on the phone for an hour and a half. This was the only person that understood what had happened. The lady at corporate told me that the Independence store did not refund my money properly. She told me to wait 10 business days to see if my money showed up in my bank account. It never did. I called two days ago and spoke with a manager from the Independence store and he told me he would follow up with me once he looked into the issue. He never called back. I spoke with another manager this evening and he told me I would have to dispute the charge with my bank. I have spent two weeks trying to get $370 back from Lowe’s. I still paid for four windows and only got three windows ( I only needed 3). I am not impressed with the customer service at Lowe’s. I spoke primarily with managers and store managers and their customer service has been subpar. I have been solely responsible for Lowe’s mistake. If I could give less than 1 star on my review I would.
- KCKelsey CookOct 28, 20255.0Ana Gonzalez in the flooring department had a great attitude and stopped what she was doing to ask us if we needed help. She was very patient and did an amazing job at taking care of all our questions and was incredibly knowledgeable with each product. She got us an appointment for measurements very quickly and was efficient with giving information and getting information and putting it on the computer. Thank you for the quality experience, Ana!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Independence, MO?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, plumbing supplies, tools, and more.
What are the store hours for Lowe's Home Improvement in Independence, MO?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging in to your MyLowe's account. Email updates are provided for status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Are there installation services available at Lowe's in Independence, MO?
Yes, Lowe's offers various installation services including appliances, cabinets, flooring, doors, windows, lighting, and more.
Are there any recycling services available at Lowe's?
Lowe's provides recycling services for electronics, light bulbs, and batteries.
What nearby places can I visit around Lowe's Home Improvement in Independence, MO?
Nearby you can find places like Panera Bread for a meal or coffee, Red Robin Gourmet Burgers for dining, and Get Air, a gymnastics center and park for family fun.
Are there financial services near Lowe's Home Improvement in Independence, MO?
Yes, Market Tax Services and Regional Finance are nearby for tax and financial services, which may be convenient for customers managing home improvement budgets.
Which nearby places can help me with home-related services near Lowe's Home Improvement?
Minute Key offers key and locksmith services, and Blue Rhino Propane Exchange provides propane supply near Lowe's, which can support various home projects.