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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Independence, MO offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
19000 East Valley View Parkway, Independence, MO
64055, United States
Hours
Reviews
3.9
1,949 reviews
5 stars
959
4 stars
473
3 stars
181
2 stars
69
1 star
267
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and unresolved issues.
Installation Issues
Several reviews highlighted significant problems with installation services, including poor workmanship and lack of follow-up on complaints.
Helpful Staff
Despite negative experiences, numerous customers praised specific employees for their helpfulness and knowledge.
Product Availability
Customers appreciated the variety of products available, but some faced issues with order fulfillment and stock discrepancies.
Store Organization
The store was generally noted for being clean and well-organized, although some customers experienced difficulty finding assistance.
- KVKristina V2 days ago1.0Absolutely terrible delivery service. Do not recommend buying anything from this store. Also do not pay for delivery and install as they do not install it correctly. Terrible customer service.
- BZBob zinkDec 26, 20251.0Don't get caught by Lowe's un posted return policy on holiday items. I tried to return unopened Christmas lights on December 26th and was told holiday items were not returnable after December 24th. That is posted on their website if you look hard for it but no notice that I saw in the store.
- MIM IncDec 24, 20251.0I hired Lowe’s to install carpet in my home, and it’s been one of the most frustrating and disappointing experiences I’ve ever had with a national company. The installation was handled by Marc’s Flooring, a Lowe’s subcontractor. The technician arrived in an unmarked, older truck, had minimal tools, and did not speak English. Although I had already removed the old carpet and staples, I told the tech that he still needed to finish prepping the subfloor. He struggled through the job for over 7 hours. Right after the install, the carpet already looked poorly done — visibly lifting from the tack strips. Within weeks, staples began coming through the carpet on the stairs, posing a serious safety risk. My daughter and I both suffered minor injuries from stepping on exposed staples. I contacted Lowe’s multiple times, sent photos, and even had a second technician from Marc’s come out — who verbally confirmed the carpet was installed incorrectly. Yet Lowe’s later tried to shift blame to the carpet material and never properly documented what their own technician told me. Despite Lowe’s initially acknowledging the issue and offering to replace the carpet, they insisted on using Marc’s again — the same company responsible for the hazardous install. I formally declined, explaining the safety risk and loss of trust, but Lowe’s refused to offer an alternative. They closed my case without fixing the issue. I’ve had to follow up repeatedly, explain the situation to new reps over and over, and have yet to receive a real solution. Lowe’s has failed to take responsibility or protect my family’s safety. This has been an exhausting, months-long process filled with miscommunication, false reporting, and complete disregard for customer safety. I expected better from a national brand like Lowe’s. My issue STILL has not been addressed as of 12-24-25. My carpet install was 05-29-25.
- JKJenn KennDec 21, 20254.0Even though we didn't end up buying the refrigerator we were shopping for, the staff was helpful & kind.
- BJBrian JohnsonDec 16, 20251.0I purchased a dishwasher from Lowe’s two weeks ago for a rental property where the tenant urgently needs it. The delivery was originally scheduled for last Thursday and never arrived. When I contacted customer service, I was told the delivery worker had injured his foot. While that’s unfortunate and our thoughts go out to the injured worker, there was no proactive communication or clear plan provided afterward. Lowe’s then rescheduled delivery for Saturday between 4–7 PM. At 6 PM, I received a call from the installer asking if I already had the dishwasher at the house—which, of course, I did not. They couldn’t locate the appliance at all. I was told, “Maybe Monday.” I’ve since learned that Lowe’s doesn’t actually handle appliance delivery or installation. They contract it out to CRST, which then contracts it out again to another installer. The result is complete disorganization—no one knows where the appliance is, who has it, or when (or if) it will arrive. Monday came and went. Still no dishwasher. I was then told they might be able to install it Friday. I canceled the order. CRST says I should receive a refund, though at this point I’ll believe it when I see it. I ordered a new dishwasher from Home Depot, and they’re able to deliver and install it within four days without issue. I will never purchase appliances from Lowe’s again.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Independence, MO?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, plumbing supplies, tools, and more.
What are the store hours for Lowe's Home Improvement in Independence, MO?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging in to your MyLowe's account. Email updates are provided for status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Are there installation services available at Lowe's in Independence, MO?
Yes, Lowe's offers various installation services including appliances, cabinets, flooring, doors, windows, lighting, and more.
Are there any recycling services available at Lowe's?
Lowe's provides recycling services for electronics, light bulbs, and batteries.
What nearby places can I visit around Lowe's Home Improvement in Independence, MO?
Nearby you can find places like Panera Bread for a meal or coffee, Red Robin Gourmet Burgers for dining, and Get Air, a gymnastics center and park for family fun.
Are there financial services near Lowe's Home Improvement in Independence, MO?
Yes, Market Tax Services and Regional Finance are nearby for tax and financial services, which may be convenient for customers managing home improvement budgets.
Which nearby places can help me with home-related services near Lowe's Home Improvement?
Minute Key offers key and locksmith services, and Blue Rhino Propane Exchange provides propane supply near Lowe's, which can support various home projects.