Brand Certified
Lowe's Home Improvement
3.9(2118 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
19000 East Valley View Parkway, Independence, MO
64055, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(816) 795-7443
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/MO-Independence/1098
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Independence, MO offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Lowe's Home Improvement
19000 East Valley View Parkway, Independence, MO
64055, United States
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
3.9
2,118 reviews
5 stars
1,057
4 stars
492
3 stars
191
2 stars
79
1 star
299
- BBBEAUFeb 22, 20261.0Very poor customer service and delivery service
- DRDianne RobertsFeb 7, 20265.0I had a great experience at Lowe’s thanks to Stephen Sellaro. I was trying to find a fix for an air leak around my garage door and wasn’t sure what would work. Stephen took the time to help me find the right solution and was extremely knowledgeable and helpful. If you need assistance while shopping ask for Stephen, he’s a big help.
- IIInjesterJan 30, 20261.0Worst customer service ever. Have used their chat service dozen times and even called directly several times to try and get help with a product. They keep opening a case to help, then close it, and same over again, without ever accomplishing anything, or even trying to reach out to me on a resolution, like they keep saying they will. Hope you don't ever need help with their customer service! Worse service ever!!!
- CNCassandra NaborsJan 25, 20265.0Went in to order a washer and dryer because we were having issues with the website. Viola in the Appliance Department was absolutely the most customer oriented and professional associate that Lowe's could ask for. She encountered some issues within the internal system, but she went above and beyond to make sure our purchase was complete. The delivery team was also exceptional.
- RTRodney TaylorJan 21, 20261.0My fiancee and I went to the Lowe's in Independence Mo. We were looking for bird feed and squirrel feed. After wandering around and not finding it we asked a Lowe's employee , "Excuse me ,could u tell me where I can find the bird and squirrel feed,please?" Her response was," I don't believe in feeding birds and squirrels!" And then she turned around and walked away. Did not attempt to assist us in anyway. First, I didn't ask your personal opinion on anything I was trying to purchase but I guess since u don't feed the squirrels and birds u aren't gonna help anyone else feed them. Second, I wasn't asking for anything special,just for u to do your job. Help the customer find a product that your store sells. On top of that it was just plain rude!!! This was my first experience with Lowe's and it is my last!! I will continue going to Home Depot and supporting the smaller hardware stores. I really expected better
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Independence, MO?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, plumbing supplies, tools, and more.
What are the store hours for Lowe's Home Improvement in Independence, MO?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging in to your MyLowe's account. Email updates are provided for status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Are there installation services available at Lowe's in Independence, MO?
Yes, Lowe's offers various installation services including appliances, cabinets, flooring, doors, windows, lighting, and more.
Are there any recycling services available at Lowe's?
Lowe's provides recycling services for electronics, light bulbs, and batteries.
What nearby places can I visit around Lowe's Home Improvement in Independence, MO?
Nearby you can find places like Panera Bread for a meal or coffee, Red Robin Gourmet Burgers for dining, and Get Air, a gymnastics center and park for family fun.
Are there financial services near Lowe's Home Improvement in Independence, MO?
Yes, Market Tax Services and Regional Finance are nearby for tax and financial services, which may be convenient for customers managing home improvement budgets.
Which nearby places can help me with home-related services near Lowe's Home Improvement?
Minute Key offers key and locksmith services, and Blue Rhino Propane Exchange provides propane supply near Lowe's, which can support various home projects.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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