Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hannibal, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
992 reviews
5 stars
586
4 stars
221
3 stars
94
2 stars
26
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being rude and uncooperative.
Product Availability
Customers appreciate the variety and availability of products, although some report difficulties in finding specific items.
Store Cleanliness
The store is generally noted for being clean and well-stocked, contributing to a positive shopping experience.
Delivery Issues
Several customers reported significant problems with delivery scheduling and communication, leading to frustration.
Employee Attitude
There are complaints about the attitude of some employees, particularly management, which negatively impacts the overall customer experience.
- AHAngel HarrisonSep 28, 20255.0The employees were super duper cool, absolutely awesome people!! Also, I think Rich deserves a raise 👀👀 Just sayinggg 👀👀
- CXChris XSep 28, 20251.0Y'alls website sucks Going to Home Depot
- CCCharlesSep 20, 20251.0Haven't been here for 2 and 1/2 years. Walked in the doors at three different Lowe's's today. This one Absolutely! The rudest person ever and it was the manager she definitely could pick a different attitude!!
- MMMike MJul 8, 20251.0I encountered significantly less satisfactory customer service at a different establishment. An employee named Angel was unable to assist me in determining the difference between the sale price of an item that occurred a few days after my purchase. She repeatedly stated, “I can’t do that,” as if she was unwilling to help. She indicated that the online sale price on Lowe’s.com could not be honored. I informed her that the price was the same in the appliance section, but she remained uncooperative. Subsequently, I requested a manager, who confirmed that the transaction could be processed by canceling the previous purchase and re-ringing it up. I was frustrated and left, as the refund was not worth the inconvenience due to the employee’s refusal to assist. I will not return to this establishment and will instead visit Home Depot or Lowe’s at Quincy. What happened to good customer service? This lady was opposite from customer service.
- MBMatthew BessyJul 30, 20211.0I would give 0 stars if I could. First time I encountered an issue was when I was shopping for a washer and dryer set. Took over an hour to find someone willing to assist in the purchase as my wife and I already knew which ones we wanted. Took an additional hour or more to finish the purchase. The second issue I had is the one I am most unimpressed with. My wife placed an order online for a front house door with a storm door and chose to have them installed as Lowes offers that service with installation prices ranging from $130 to $400. The delivery and install process was confirmed to her for Tuesday the 27th. The doors were delivered on Tuesday but were left on our front deck outside. Wednesday she was repeatedly given a run around and finally was promised resolution. Thursday Lowes scheduled someone to come out Friday at 1 pm to take care of the issue. They never showed and upon calling the store to find out what's going on was hung up on multiple times without justification. I decided to call and was hung up on as well. When I finally got someone to not hang up they told me they would call me back. Instead they called my wife back and told her it would be over $700 to install the front door. I will not be going back to this Lowes location anymore if I go back to Lowes at all. I am not impressed with their incompetency and unprofessional behavior.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Hannibal, MO?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, power tools, flooring, outdoor furniture, plumbing supplies, and more at Lowe's Home Improvement in Hannibal, MO.
What services does Lowe's Home Improvement offer?
Lowe's offers various installation services such as appliance installation, flooring, doors, windows, cabinets, decks, and more. They also provide free delivery, free haul away, easy returns, and exchanges.
What are the store hours for Lowe's Home Improvement in Hannibal, MO?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement in Hannibal offer in-store pickup and delivery?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online in your Order History. For in-store returns, bring proof of purchase to the customer service desk.
Which payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Is Lowe's Home Improvement accessible for wheelchair users?
Yes, the store has wheelchair accessible parking and onsite services available.
Where is Lowe's Home Improvement located in Hannibal, MO?
Lowe's Home Improvement is located at 3651 Stardust Drive, Hannibal, MO 63401, USA.
What are some nearby places around Lowe's Home Improvement where I can eat or shop?
Nearby you can find restaurants like Okinawa Hibachi and Sushi, Mi Mexico Cafe, and Momma Fran's, as well as shops like GameStop and Dollar Tree for additional shopping needs.
Are there any nearby services that can help if I need a key or propane near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is nearby for propane needs, and Minute Key provides key and locksmith services close to Lowe's.