Lowe's Home Improvement

Reviews

• MH

  MOHAMMED HADI

  3 days ago
  1.0
  .purchased a microwave for $100 . When I asked about the issue they said part was missing.when taking it home, I discovered that it not working at all. When I attempted to return it, the employee told me a return was not possible. He advised me to contact Samsung directly to have the unit repaired. I did indeed contact Samsung; they collected the device and took it to a repair facility. Subsequently, they called me to apologize, explaining that they could not proceed with the repair and instructing me to return the unit to Lowes; as they had originally sold the device to another individual who had subsequently returned it to them.. I have lost my money.Because of my stupidity in buying from this store.I discovered that everyone working there was a manager; .because when I asked for the manager, two of the employees told me, "We are the manager."When I asked to meet the store manager, they told me he was not there, and that no one knew his schedule Congrats to the lowes they won $100 from astupid person
• DT

  Denise Tower

  Apr 25, 2026
  2.0
  The store opens at 6am. Apparently employees don’t start work until 8. One helper at the self checkout and no other checkouts open. One person at customer service. No bedding plants available for bulk purchase. Bought mulch to be loaded at self checkout with help. Nobody showed. Went to customer service and she called someone. After 10 minutes the loader came out and said “they need to learn this area doesn’t open until 8”. It was 7:45. I know better but it’s convenient. My business will be exclusively Home Depot in the Chesterfield Valley- it’s only a 10 mile difference for me and certainly saves me aggravation.
• MS

  Melissa Schriever

  Apr 21, 2026
  5.0
  Very good indoor and outdoor plant section. They actually take care of their plants at this store.
• KB

  Kathy Betz

  Apr 18, 2026
  5.0
  Nancy in the garden center needs a raise and award!! She was nicest, most determined person I have dealt with in years. She is amazing, a truely great person, gives me hope in humanity!!! Thank you Nancy!
• CV

  Chase Vaughn

  Apr 1, 2026
  1.0
  After placing an online order costing $400+, we received a notification saying that the order had already been picked up while we were at work. After going to this location and notifying them if this, we waited at their customer support desk for nearly an hour while they "investigated" the issue. When the assistant manager returned, he told us that the person that picked up the merchandise had the necessary barcode and that there was nothing that they could do for us. They could not process a refund or apologize and give us the merchandise that was ordered because according to them, they did everything that they had to correctly even though they did not check an ID at the pickup like they should have. The assistant manager that "helped" us was incredibly unhelpful throughout the entire situation and made us leave in an incredibly angry and annoyed mood as he did nothing even close to rectifying the issue. If a zero star could be rated for this experience I would have used that instead.

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