Business Details
About
Appliance Repair Service
St. Louis Appliance Repair has been the standard in service for all appliance repair in St. Louis since 1958. Our rigorously trained and highly professional technicians provide authorized service and maintenance for most premium brands, including Sub-Zero, Wolf, and Cove; Bosch, Thermador, Dacor, True Refrigeration, Scotsman, and more. We are also an authorized repair service for Whirlpool, Maytag and other mass market brands.
Location
St. Louis Appliance Repair Group
1692 Larkin Williams Rd, Fenton, MO
63026, United States
Hours
Reviews
4.0
156 reviews
5 stars
107
4 stars
10
3 stars1
2 stars
7
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some praised responsiveness while others reported poor communication and lack of follow-up.
Technical Expertise
Technicians are generally knowledgeable and skilled, but there are instances of misdiagnosis and lack of familiarity with certain appliances.
Repair Efficiency
Many customers experienced delays and multiple visits for repairs, leading to frustration over unresolved issues.
Pricing Transparency
Customers expressed concerns about high service fees and unclear pricing structures, leading to dissatisfaction with perceived value.
Overall Satisfaction
While some customers have had positive experiences and recommend the service, a significant number reported negative experiences and would not recommend the company.
- RGRyan GraggDec 26, 20255.0Dishwasher stopped working middle of December. I got to the end of my YouTube troubleshooting expertise and called them. Earliest appointment I could get was 12/24 Christmas Eve. A technician (Zack) had extra time in his schedule on the 22nd and we were able to make that day work. Came to the house, identified the problemed and ordered the part (water inlet valve). They got the part 2 days later and set up an install appointment on the 26th. Dishwasher is working like new again! I felt communication was fantastic for the appointments, and letting me know the status of ordered part. Zack was very knowledgeable and happy to answer my questions. Will absolutely use them again.
- BRBrenda RushDec 5, 20251.0I contacted this company and waited 14 days for a response from Susan in their office - called her again and she apologized and said she would get right back to me - 2 days later - no word from Susan. Terrible customer service. I called Mr. Appliance and had a serviceman out the very next day!!!!
- SWSusan WestfallNov 6, 20251.0So nightmare situation as well. Zac arrives to do routine maintenance on my Subzero and Wolf stove. He turns on a knob that he thought was the small oven and then asks if he could use my restroom while it heats up. He was in there for 5 minutes - obviously taking a crap - while I smell something burning. He had accidentally turned on the griddle on which there were flammable items. I turned off the hot griddle, removed the items and turned on the fan. When he was finished in the restroom I let him have it for not being familiar with the appliance and not being focused. This could have been a disaster had I not been in the same room.
- KSKeith SlusserAug 13, 20251.0We had been repeat customers and always happy with this company—until now. Our most recent experience was an absolute nightmare. Trip 1: Technician inspected the ice maker and told us exactly what part to order from Bosch. Between Trips 1 & 2: We ordered the part as instructed and paid for it. Trip 2: A different technician arrived, took one look, and said the part was completely wrong. No apology. No effort to fix it. No refund. Just “buy another one.” They didn’t care at all that we had wasted money on a part they told us to buy. Trip 3: We paid for the “correct” part and had it installed—only for the technician to break our ice maker entirely. It went from making ice (but not shutting off) to making nothing at all. Trips 4 & 5: Multiple return visits. Still no ice. After trip 5 they even had the audacity to quote us $315 for yet another part—caused by their own mistakes. Trip 6: A technician finally installed the new part for free, and we had ice again… but now the fridge door flap was broken, which I had to fix myself. Six visits. Wasted money. Weeks without ice. Damage to our fridge. Not a single sincere apology. This company took no responsibility for their repeated mistakes and treated a loyal customer like we didn’t matter. We will never use them again.
- TFTom FixJun 12, 20254.0Tech was as nice as could be but ,had no training on this Wolf induction range.
Frequently Asked Questions About St. Louis Appliance Repair Group
What types of appliances does St. Louis Appliance Repair Group service?
We provide authorized repair and maintenance services for most premium and mass market appliance brands such as Sub-Zero, Bosch, Wolf, Thermador, Whirlpool, Maytag, and more.
What are the business hours of St. Louis Appliance Repair Group?
We are open Monday through Friday from 8:00 AM to 5:00 PM, and Saturday from 8:00 AM to 12:00 PM. We are closed on Sundays.
How can I contact St. Louis Appliance Repair Group to schedule a repair?
You can reach us by phone at +1 636-349-5588 or email dave@stlappliancerepair.com. You can also book a service through our website at http://stlappliancerepair.com/contact-us.
Does St. Louis Appliance Repair Group offer emergency repair services?
Yes, we provide emergency appliance repair services to address urgent appliance issues as soon as possible.
Where is St. Louis Appliance Repair Group located?
Our service center is located at 1692 Larkin Williams Rd, Fenton, MO 63026, USA.
Which appliance brands are considered specialties at St. Louis Appliance Repair Group?
We specialize in high-end appliance repair and are authorized to service Whirlpool Corporation appliances.
What types of maintenance services does St. Louis Appliance Repair Group offer?
We offer services including refrigerator condenser cleaning and comprehensive appliance maintenance checks.
Are there any appliance stores near St. Louis Appliance Repair Group where I can buy parts or new appliances?
Yes, Construction Appliances and Autco are nearby appliance stores where you can shop for appliances or parts.
What dining options are available near St. Louis Appliance Repair Group for customers waiting for repairs?
Fenton Bar and Grill, located nearby, is a great option for customers looking to dine or relax while waiting for service.
If I live nearby, what other home and construction services are available in the area?
Nearby, you can find services like Mahn Custom Homes & Renovations for construction, Air-Tec Systems for HVAC services, and Premium Cabinets of St. Louis for home improvement needs.