Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Fenton, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,860 reviews
5 stars
994
4 stars
441
3 stars
183
2 stars
64
1 star
178
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of employees, there were significant complaints about rude staff and poor customer service experiences, particularly in the returns and customer service departments.
Product Availability
Customers frequently reported issues with product availability, including items being out of stock or incorrect orders being fulfilled, leading to frustration.
Store Cleanliness
The store was generally noted to be clean and well-organized, contributing positively to the shopping experience.
Employee Knowledge
Several reviews highlighted the expertise and helpfulness of specific employees, indicating that knowledgeable staff can enhance customer satisfaction.
Delivery Issues
Numerous complaints were made regarding delivery services, including delays and mishandling of items, which negatively impacted customer experiences.
- TMTim March5 days ago1.0Don't buy tile or flooring as they will stop selling your products that you bought and you will be stuck having to start all over again if you need more .
- GBGlenda BequetteNov 1, 20255.0Nice workers
- JOJeffrey OrmsbyOct 24, 20251.0Drove all the way out to purchase a kitchen appliance that was listed on lowes.com as being in stock at this location. I was told it was not in stock. A greasy salesman tried to convince me to spend 5x as much money on a different model was supposedly "better". I will not be coming back.
- EMEmily MartinOct 21, 20251.0Apparently if you get the lowes protection plan they still dont acknowledge it, keep you on hold for 30 minutes, then tell you to call the manufacturer.
- CSChris SchmittOct 13, 20255.0We are a Pro Managed Account and they are great. Pricing and reward program is superior to Home Depot and Menards.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Fenton, MO?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Fenton?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement in Fenton offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe's account. Email updates are sent for status changes.
What is Lowe's Home Improvement's policy on returns and exchanges?
Most items can be returned within 90 days. Returns started online for Lowes.com purchases or in-store with proof of purchase at the customer service desk.
Are there any special installation services available at Lowe's Home Improvement?
Yes, Lowe's offers installation services for appliances, flooring, cabinets, roofing, blinds, and many other home improvement products.
What payment methods does Lowe's Home Improvement in Fenton accept?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Which nearby places can I visit around Lowe's Home Improvement in Fenton?
Nearby places include minuteKEY locksmith services, Blue Rhino Propane Exchange, Sherwin-Williams hardware store, and Fenton Sew and Vac for appliance repair and fabric needs.
Is there a place nearby where I can exchange propane tanks close to Lowe's in Fenton?
Yes, Blue Rhino Propane Exchange is nearby for convenient propane tank exchanges.
Where can I find locksmith services near Lowe's Home Improvement in Fenton?
minuteKEY offers key and locksmith services near Lowe's for any lock or key needs.