Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Columbia, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,541 reviews
5 stars
769
4 stars
381
3 stars
155
2 stars
70
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including long wait times for assistance and unhelpful staff.
Product Issues
Customers reported receiving damaged or faulty products, with inadequate support for returns and exchanges.
Delivery Problems
Many customers experienced issues with delivery schedules, including missed deliveries and lack of communication.
Staff Helpfulness
While some customers praised individual employees for their helpfulness, overall staff availability and engagement were frequently criticized.
Store Organization
Several reviews mentioned disorganization within the store, including stock discrepancies and difficulty finding items.
- PCPaula Chen5 days ago5.0Honestly, I’ve had mediocre (at best) interactions with employees at the Columbia, MO location; however, we bought a fridge and range with the help of Abe and had the best experience. Abe is literally the best employee at a big box store whom I have ever encountered in my entire life. He was SO friendly (in a genuine way) and knowledgeable about the different brands. He was also honest about what we needed and didn’t need. The checkout time was record speed and was so smooth. I would hire Abe if I could. Lowe’s should do everything in their power to keep him, and he deserves a bonus for the way he treats customers.
- JDJohn DriverNov 15, 20251.0Fridge shipment weeks late. Appliance manager rude when I called to inquire and never called back. Told if I wanted to know about the status I should drive to the store and ask in person. Canceled the order.
- GRGregory RodgersNov 6, 20251.0Return policy is inconsistent.,they are rude. New assistant manager is not nice and lies period about a return policy being over a year old. Lol.. NONSENSE. Purchase from a place that understands customer service. I returned a product to another store because they would not. Standard answer, we are sorry, call customer service. Joke 100 %
- KPKim PenrodOct 23, 20251.0So much inefficiency. No table/chairs to sit and look at the blinds sampler books. Went to check 3 of the sampler books out and nobody has/knows the code to do so, even the department head had no clue. Still standing here waiting to check them out
- PHPaul HarrisOct 18, 20251.0Bought a Craftsman riding mower here and it's not even 2 years old the deck went to shit on it and they do not want to fix it they keep saying call craftsman the don't want to help this store is a shity store not happy
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Columbia, MO?
Lowe's offers a wide range of quality hardware and construction products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Columbia?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary with some days closed or with reduced hours.
Does Lowe's in Columbia, MO offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to make shopping more convenient.
How can I track or check the status of my order?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts multiple payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa cards.
Are there any services for installation or assembly available at Lowe's Columbia?
Yes, Lowe's provides a variety of installation and assembly services including appliance installation, flooring installation, HVAC installation, window and door installation, and much more.
What brands are available at Lowe's Home Improvement in Columbia, MO?
You can find trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kobalt, Weber, and many more at Lowe's.
Is Lowe's Home Improvement in Columbia close to other useful stores or services?
Yes, nearby places include Minute Key locksmith services, UPS Access Point for courier services, Walmart Supercenter for groceries and shopping, Sam’s Club wholesale store, Staples office supply store, Verizon Wireless, and Firestone Complete Auto Care among others.
How can the nearby Walmart Supercenter benefit customers shopping at Lowe's?
Customers can conveniently visit Walmart Supercenter near Lowe's for grocery shopping, dining options such as Burger King, or Walmart Tech Services, making it easy to combine errands in one area.
Are there convenient key and locksmith services near Lowe's Home Improvement in Columbia?
Yes, multiple Minute Key locksmith kiosks are located nearby which provide fast and easy key duplication and locksmith services, useful for customers needing these services during their visit.