Customers consistently praised the friendly, helpful, and knowledgeable staff, particularly highlighting salespeople like Miles and Ambrose for their excellent service.
Product Availability
Many customers appreciated the wide selection of furniture available, noting that they found exactly what they were looking for.
Delivery Issues
Some customers expressed frustration with long delivery times and lack of communication regarding their orders.
Shopping Experience
Overall, customers enjoyed a pleasant shopping atmosphere, with many noting the non-pushy sales approach that allowed them to browse comfortably.
LK
Lola Kay
4 days ago
1.0
May not want to shop here if you actually want to receive your furniture.
We purchased our dining table during a labor day sale (mind you it is now almost Spring) and we got a great price during the sale. Unfortunately it's been 6 months with no dining table that we are making payments on. I get it things happen and manufacturer delays happen but 6 months? When they sold it to us it should have been communicated that it would be a VERY long time "it will take maybe a month." Ya right. Every time we call we get the run around that it will be here soon. I hate to give companies like wayfair my business but when it takes 6 months you can see why people stopped shopping in town because we had the same thing happen at Ashley with our couch. The salespeople are super friendly but the transparency on when and if you ever actually receive your product is what is questionable. I may change my rating when and if we ever get our table.
-Chris and Stephanie Chauvin
LL
Lin
4 days ago
5.0
We were really happy with our experience. From the moment we walked in, we felt welcome and comfortable exploring on our own. The sales clerk kindly waited for us to ask questions, which we truly appreciated. We found exactly what we wanted. When we asked for his help, we found him to be very kind, friendly, helpful, and thorough. We definitely look forward to shopping here again!
CG
Chris Greenhagen
5 days ago
5.0
Looked at some sets at a few places. Wife loved the Laz-y-Boy set we got from FR. They honored a competitive price even though it was somewhat mismarked, and even helped with a different color. Looking forward to its arrival!
CC
Cory
Feb 22, 2026
5.0
Stopped in to buy some dining chairs as a birthday gift for my brother. Let Ambrose, my sales representative, know the particulars of what I wanted. He showed me my options and was helpful with any questions I had. Ambrose made my experience welcoming, professional, and pleasantly brisk.
BW
Bruce Waibel
Feb 7, 2026
5.0
What a great experience. Our salespersons name was Josh and he was very helpful finding out information and explaining all options in our choices so we could make the best decision. Walked us through finding a set to fit our price range and time-line of delivery to work with our schedule. Would highly recommend anyone to ask for Josh because he will dedicate all the time you need.
Furniture Row offers a wide range of home furnishings including leather and upholstered furniture, dining and accent tables, sofas, sectionals, recliners, shelving, home entertainment and office furniture, lamps, mirrors, dressers, bed frames, and linens.
What are the operating hours for Furniture Row?
Furniture Row is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 12:00 PM to 6:00 PM.
Where is Furniture Row located?
Furniture Row is located at 1802 Lake Ridgeway Rd., Columbia, MO 65202, United States.
What payment options are accepted at Furniture Row?
Furniture Row accepts American Express, cash, checks, Discover, financing options, Mastercard, and Visa.
Does Furniture Row offer any special services?
Yes, Furniture Row offers delivery and financing services to enhance your shopping experience.
Is Furniture Row accessible for customers with disabilities?
Yes, Furniture Row has wheelchair accessible entrances and parking to accommodate customers with disabilities.
How can I contact Furniture Row for customer service?
You can contact Furniture Row's customer service via email at customerservice@furniturerow.com or by phone at +1 573-474-0651.
Are there other furniture stores near Furniture Row in Columbia, MO?
Yes, Denver Mattress is a nearby furniture and mattress store, providing additional options for home furnishings in the area.
What entertainment options are available near Furniture Row?
The Columbia Entertainment Company, a theatre and concert venue, is located nearby, offering cultural and entertainment experiences before or after your visit to Furniture Row.
Where can I find outdoor gear close to Furniture Row?
Bass Pro Shops, located near Furniture Row, offers a variety of outdoor gear and sporting goods, making it convenient for customers interested in both home furnishings and outdoor activities.
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