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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Chesterfield, MO offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
789 reviews
5 stars
419
4 stars
198
3 stars
64
2 stars
21
1 star
87
What are people saying?
AI-generated from recent customer reviews
Installation Issues
Numerous customers reported significant problems with appliance installations and delivery, including delays, poor communication, and unprofessional service from subcontractors.
Customer Service
While some customers praised individual staff members for their helpfulness, many others expressed frustration with overall customer service, citing unresponsive staff and poor management.
Product Availability
Customers frequently noted that while Lowe's generally has a good selection of products, there were instances of items being out of stock or issues with online orders.
Positive Experiences
Despite the negative feedback, several reviews highlighted positive shopping experiences, particularly with knowledgeable and friendly staff in various departments.
- TZTim ZuerleinDec 31, 20251.0DO NOT USE LOWE’S FOR DOOR INSTALLATIONS As the son of a former contractor, I am embarrassed to admit I should have known better. If your idea of quality is having to rely on sub-contractors of sub-contractors for a first rate installation, I can assure you it is instead a complete loss of institutional control. I am now two months past my installation of a Thermatru door from Lowe’s. To date, all I have experienced is frustration and disappointment in having to chase Install Partners (one-off the sub-contractors) to fix the scratches, gaps, and the need to use a putty knife to close my door that still sticks. Yesterday, Install Partners called me an hour and twenty minutes into a four hour window they had finally given me (for an appointment a month after I had originally requested it) to tell me they couldn’t make it. I had taken the day off to be at home to be available for the long overdue repairs to their installation. I was given a new date three and a half weeks later. If you have a masochistic personality, please feel free to make the choice to select Lowe’s as a partner for a door installation. Fool me once, shame on you. Fool me twice, shame on me.
- ABAngela BaldwinDec 24, 20251.0We bought a new oven from Lowe's and have had a broken oven delivered twice in a row by their third party delivery company. I do not recommend buying appliances requiring third party delivery. It has been an exhausting experience dealing with them and we have been gaslit by both Lowe's customer service and the third party delivery company about the appliance being delivered broken.
- NLNikolas LitsikasDec 21, 20255.0Had very good experience from on line orders.
- DZDavid ZatorskiDec 7, 20251.0Purchased $1698 in LG washer and dryer on 11/26 to replace broken washer. Included install and paid for haul away. Scheduled delivery for 12/2 was cancelled by Lowe’s 12/1. Lowe’s rescheduled for 12/7 (soonest said they could provide delivery). Delivery, install and haul away conformed for 4-8pm as stop 16. At 7 pm when I called Lowe’s myself, was told delayed till 9 pm and 2 stops before us. Delivery arrived at 8:15 and told could only bring into garage and not install nor haul away. Refused to do what we paid for and service we were “sold” by Lowe’s to expect. Staff refused to haul away, nor give us paperwork and would only put our appliances in garage (our laundry room is only 5 steps beyond that). Said someone would be in touch to install/haul away. I was on phone with Lowe’s customer support (btw now can not install nor haul away for another week) and heard how we were treated while the 3 delivery people refuse to talk to us nor do the delivery/haul away paid for and almost ran over my husband with their truck. First and LAST time I will ever by appliances from Lowe’s !!!
- CCCurt campbellNov 25, 20255.0just want people to know that I’ve had several good experiences at the Lowe’s in Chesterfield Valley. Everybody’s so kind and friendly there and this morning I had a cashier go away above and beyond and I appreciated it. A lot of times people don’t post positive, but I felt it was necessary.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Chesterfield, MO?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, garden equipment, outdoor furniture, and more to support DIY projects and professional construction needs.
What are the store hours for Lowe's Home Improvement in Chesterfield?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, so it’s good to check in advance.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's Home Improvement offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will receive email updates as your order progresses.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, and many others across various product categories.
What are some nearby places of interest around Lowe's Chesterfield store?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for key and locksmith services, and Sam’s Club for wholesale shopping.
Are there nearby dining options for customers visiting Lowe's Chesterfield?
Yes, customers can visit several nearby restaurants such as Subway for sandwiches, Tropical Smoothie Cafe for smoothies and health foods, and Five Guys for burgers.
Can Lowe's customers find pet care services nearby?
Yes, Banfield Pet Hospital and PetSmart are close by, offering veterinary services and pet supplies respectively, convenient if you need pet care while shopping.
What installation services does Lowe's provide?
Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, garage doors, water heaters, HVAC systems, and more to support your home improvement projects.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts major payment methods including American Express, Visa, MasterCard, Discover, Diners Club, cash, and checks.