Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Chesterfield, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
782 reviews
5 stars
415
4 stars
198
3 stars
64
2 stars
21
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised helpful and friendly staff, others reported poor service, long wait times, and unprofessional behavior from management.
Product Availability
Customers generally found a good selection of products available, but some experienced issues with stock levels and online ordering.
Installation Issues
Several reviews highlighted significant problems with appliance installation and delivery, including delays and miscommunication.
Store Cleanliness
The store is frequently noted for being clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
While many employees were praised for their product knowledge and willingness to assist, there were instances of staff being unavailable or unhelpful.
- BCBeth Copithorne3 days ago1.0If you are paying cash dont bother going! They would not let me buy my items with cash because they were not accepting cash. Only told me after ringing me up and I had cash in hand. So I had to leave with out the item i really needed for the night..
- MGMike GleasonOct 24, 20255.0Helpful staff people. A wonderful variety of items. Enjoy shopping at Lowe's.
- RKRylee KoenigOct 15, 20251.0i truly have never had as much of an issue and such disappointment and frustration as i have with Lowes. First we bought a dishwasher, we stood there for nearly an hour before being helped, that dishwasher was delivered, first installer came, didnt even do anything, said “its not gonna fit” and left. he took said dishwasher with him and when we went to the store that night it was a 3 day process to get an exchange. we were then told we were required to buy an ADA compliant dishwasher which was an additional $300, and it would take 4+ weeks to be delivered. when it got delivered to our house we called to schedule our install (because we paid for the $200 haul away, removal, and installation) and APPARENTLY that wasnt carried over so i had to go BACK to the store and repurchase it. we then had a second installer come out (we didnt even schedule this lowes proceeded without letting us know) we were not warned this guy was coming and called me 4 times at 7 am “im outside your house” with no warning. he came inside and how shocked were we when he said “theres nothing i can do , its built in”, so then we had to remove our own dishwasher and haul it away because the installer wouldnt do anything about it, and no, we didnt get a refund for the $200 haul away and removal service even though we did it on our own. after all of this, the 3rd installer came, said we 100% couldve fit the FIRST dishwasher in the area. so now we have too small of a dishwasher in our kitchen now and its sitting about 5 inches off the ground. i will never be purchasing from lowes again and any chance i can will warn people to not use Lowes for any appliances.
- SPSharron PettisOct 9, 20255.0Clean store, friendly staff, and I found some great deals while shopping.
- SWstephen weissSep 30, 20255.0Purchases a new home about 6 months ago...I'll bet that I have been here over 10 times...Michelle has always been very helpful taking me around the store. They have most everything that I have needed and AJ at the return counter...A # 1 associate. Alway very eager to help me!!! Great people....
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Chesterfield, MO?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, garden equipment, outdoor furniture, and more to support DIY projects and professional construction needs.
What are the store hours for Lowe's Home Improvement in Chesterfield?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, so it’s good to check in advance.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's Home Improvement offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will receive email updates as your order progresses.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, and many others across various product categories.
What are some nearby places of interest around Lowe's Chesterfield store?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for key and locksmith services, and Sam’s Club for wholesale shopping.
Are there nearby dining options for customers visiting Lowe's Chesterfield?
Yes, customers can visit several nearby restaurants such as Subway for sandwiches, Tropical Smoothie Cafe for smoothies and health foods, and Five Guys for burgers.
Can Lowe's customers find pet care services nearby?
Yes, Banfield Pet Hospital and PetSmart are close by, offering veterinary services and pet supplies respectively, convenient if you need pet care while shopping.
What installation services does Lowe's provide?
Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, garage doors, water heaters, HVAC systems, and more to support your home improvement projects.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts major payment methods including American Express, Visa, MasterCard, Discover, Diners Club, cash, and checks.