Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Carthage, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,123 reviews
5 stars
646
4 stars
255
3 stars
101
2 stars
34
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times.
Product Availability
Customers expressed frustration with product availability and stock issues, often needing to order items online instead of finding them in-store.
Staff Knowledge
While some customers praised knowledgeable staff, others reported a lack of assistance and expertise, particularly in specific departments.
Store Environment
Feedback indicated a mix of experiences regarding store cleanliness and organization, with some customers finding it difficult to navigate.
Delivery Issues
Numerous complaints were made about delivery delays and issues with appliance installations, leading to significant customer dissatisfaction.
- LCLloyd Cooper1 day ago5.0Amaya great! Rick in Appliances is awesome.
- KKKdubNov 6, 20253.0OTR: Truck Route: enter from Annie Baxter Lane. Overnight parking onsite. Receiving Open: Monday - Friday, 7am-4pm. FOLLOW scheduled appointment time. May unload / load early on same day appointment. Busy location. Limited space, but manageable to maneuver. Good lighting at this location. The bathroom is available during store hours. have Hi-Visibilty vest. Pets allowed.
- MMMatthew Johnston (Matt)Nov 4, 20251.0The female manager made me wait all day long before I could make my delivery therefore causing me to lose 100’s of dollars for that day. I will never spend another dollar at Lowe’s. Completely disrespectful to other people and their time. The dock door was open all day long and not another delivery truck came while I waited. Disgraceful
- LGLance GreeneOct 28, 20252.0I’d skip this one. No cashiers. Couldn’t be bothered to help me with some OSB. I’ll drive to Joplin and not give this place my business.
- RWRisa WillemanOct 24, 20252.0Most of the staff here seem grumpy and annoyed to even be working. I couldn't get out of their fast enough.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Carthage, MO?
You can find appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and much more for both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Carthage?
The store is open Monday through Saturday from 6 AM to 9 PM, and Sunday from 8 AM to 8 PM. Holiday hours vary, with some days closed or shortened hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my online order?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's provide installation services for products?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, countertops, doors, windows, lighting, HVAC, and more.
Are there any nearby places where I can exchange propane tanks when visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby where you can exchange your propane tanks conveniently while shopping at Lowe's.
If I need a key or locksmith service near Lowe's Carthage, where can I go?
Minute Key and minuteKEY are nearby locksmiths where you can get key cutting and locksmith services, making it easy to handle these needs during your visit to Lowe's.
Are there any tax service locations near Lowe's in Carthage?
Yes, Liberty Tax Service is located nearby for your tax and accounting needs if you want to take care of taxes before or after shopping at Lowe's.
Can I visit a hotel near Lowe's Home Improvement if I am traveling to Carthage for home projects?
Yes, Super 8 hotel is located near Lowe's for convenient lodging during your home improvement or renovation projects.