Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Cape Girardeau, MO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,536 reviews
5 stars
765
4 stars
388
3 stars
198
2 stars
48
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees received praise for being helpful and knowledgeable, others were criticized for being unresponsive or rude.
Staffing Issues
Many customers noted a lack of staff available to assist, leading to long wait times and frustration.
Product Availability
Customers expressed disappointment with product availability, particularly regarding appliances and special orders.
Store Cleanliness
The store was generally reported as clean and well-organized, contributing positively to the shopping experience.
Delivery Problems
Numerous complaints about delivery issues, including delays and damaged items upon arrival.
- TFTiffany Fletcher6 days ago5.0Friendly Staff and has everything I need. Love the Christmas Decore 😍
- RNRobert NewbernOct 10, 20255.0I love lowes especially the employees there very friendly and knowledgeable.
- BSBrandi SmithOct 2, 20254.0Clean. Nice selection. Staff available to assist.
- HBHouston BibbsSep 27, 20255.0This lowes is full of helpful people, when I need a hand, they are always quick to help me out, and seem to be genuinely happy to help
- TMTay MooreSep 15, 20251.0I visited Lowe’s today to purchase can lights for my basement. I did not see the item that I was interested in, so I requested assistance from a Lowe’s employee. The employee I encountered was on her phone and did not even make eye contact with me. She said she didn’t work in said department and that another person would have to help me. So, I asked the gentleman she pointed to, if he could help me. He replied that he couldn’t help me either, while hastily walking away. At this point, I felt disrespected and therefore was going to take my money to Menards. But before I left I wanted to speak to a manager. I asked a gentleman standing at the front of the store if he could locate a manager. But he could not. I find it disheartening that Lowe’s customer service has fell to this level. I’ve never had this problem at Menards. I will no longer shop at Lowe’s in Cape Girardeau.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Cape Girardeau?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, tools, flooring, paint, outdoor furniture, garden equipment, and more.
What are the store hours for Lowe's Home Improvement in Cape Girardeau?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's in Cape Girardeau offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account where you'll receive email updates.
What is the return policy for items purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the process online, while in-store returns require proof of purchase at the customer service desk.
Which payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby stores or places I can visit after shopping at Lowe's?
Yes, nearby places include Kohl's department store, Academy Sports + Outdoors for sporting goods, Marcus Cape West Cinema for movies, and Sephora for beauty products.
Can I combine a visit to Lowe's with a stop at a nearby cinema?
Absolutely, Marcus Cape West Cinema and Cape West Cine are near Lowe's, perfect for catching a movie after shopping for home improvement needs.
Is there a propane supplier near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is located close to Lowe's, which is convenient for customers needing propane for grills or heating.
What installation services does Lowe's provide for home improvement projects?
Lowe's offers a variety of installation services including appliances, cabinets, flooring, doors, lighting, HVAC, roofing, and more to help with home remodeling and repairs.